From choosing the right plan to managing your account, resolving technical issues, and providing outage updates, the Brightspeed customer support team is available to assist you 24/7.
Reach out to Brightspeed support representatives using one of the contact channels below:
Call the Brightspeed customer service number to order new services, upgrade your plan, or get help with billing, technical issues, equipment, and general support.
Sales & New Orders: (844) 727-4916
General & Technical Support:
833-692-7773
Sign in to the Brightspeed App to view and pay bills, manage payment options, check service status, access support tools, and troubleshoot equipment issues.
Download Now: Apple App Store | Google Play Store
Follow Brightspeed on social media for real-time outage alerts, service announcements, helpful updates, community posts, and the latest promotions.
Start an online chat with Brightspeed support agents to quickly resolve questions about plans, accounts, billing, or connectivity issues.
Log in to the Brightspeed Online Portal to pay bills, enroll in AutoPay, update account details, check for outages, and access technical support tools.
Visit the Help Center to find self-service guides, troubleshooting tools, and answers to common questions about billing, installation, internet performance, setup, and services.
Make sure you have the following details ready before reaching out to the Brightspeed customer service team:
To help the support team resolve your issue quickly, provide them with the following key information:
You can pay your Brightspeed bill easily using one of the convenient payment methods below:
Call Brightspeed’s automated payment line at 833-692-7773, enter your account and billing details, and follow the prompts to pay with a credit or debit card.
Download the Brightspeed App, log in to your account, and go to the Billing section to make a one-time payment using a credit or debit card. You can also set up AutoPay to have your monthly bills deducted automatically.
Send a personal check or money order with your Brightspeed account number clearly written to:Brightspeed
P.O. Box 6102 Carol Stream, IL 60197-6102
Visit the nearest participating retailer with your Brightspeed account number and paper bill to pay. Postpaid customers can use cash, check, or money order, while prepaid customers can only pay with cash.
Move your existing service to your new address, or enter your ZIP code in the availability tool to check if Brightspeed Internet plans are offered in your area.
Select the ideal plan for your new home (if available) or schedule a service transfer in advance by contacting Brightspeed support experts.
Set your installation date after coordinating with the service team, and choose between self-installation and professional installation.
If you’re facing an internet outage, use Brightspeed’s Troubleshooter tool to:
If the issue is within your home network, try resolving it with these steps:
If the outage affects multiple homes in your neighborhood, report it to Brightspeed’s customer service team.
No, Brightspeed does not allow service cancellation through the online portal or mobile app. To cancel, simply call their customer service department at 833-692-7773, available 8 a.m. to 6 p.m., Monday to Friday.
To upgrade or change your Brightspeed plan, contact Brightspeed sales at (844) 727-4916. A representative will help you choose the right plan based on your speed and budget requirements.
Yes, you can efficiently pay your Brightspeed bill through the app by following these steps:
Yes, Brightspeed offers technical support around the clock for issues related to:
Give us a call. We'll help you find the right answers.
(844) 727-4916Available Monday through Sunday, 24 Hours a Day.
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