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Why Choose Us? LocalCableDeals can help you find the best Internet & TV provider around you for your needs and budget. How we make money?

Why Choose Us?

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LocalCableDeals can help you find the best Internet & TV provider around you for your needs and budget. How we make money?

How LocalCableDeals Rates Internet Service Providers

Reviewing internet service providers (ISPs) is anything but easy. Learn how LocalCableDeals scores ISPs based on pricing, performance, customer engagement, and customer satisfaction.

We, at LocalCableDeals, help you compare options and make the right call by rating internet service providers across a range of relevant factors. Our approach is fair, methodical, and most importantly, helpful because we prioritize quality.

LocalCableDeals is led by industry experts with decades of telecom sector experience and featured contributions to leading publications worldwide. We’ve partnered up with 30+ providers so you can easily compare different options and get a good deal regardless of where you are located in the States.

It's Not as Easy as It Looks

Reviewing internet service providers is complicated since network technologies, prices, features, add-ons, and availability can greatly vary, even the difference of a street can alter the results.

For a comprehensive analysis and near-perfect rating, ideally, we’d have to test the connection against the entire breadth of online activities everywhere the provider is operating. Not to forget the performance on a plethora of apps and a range of devices from every operating system.

Given the complexity of that scenario, we use a more practical and realistic approach for our ISP assessment. One that’s broadly applicable, repeatable, and can adapt to the latest industry trends and evolving consumer preferences.

How LocalCableDeals Reviews

We believe in the power of people-led data. Our reviews systematically combine survey data, customer feedback collected from service pages and sales calls, and our team’s unbiased impression of an internet service provider with You at the core.

Here's a simplified walkthrough of our process:

  • Define the parameters of provider review
  • Gather data from IP-verified customers
  • Talk to the sales team and customers to understand users' preferences
  • Filter and scrutinize the collected data
  • Measure it against well-trusted national indicators
  • Use it to form our analysis of a provider
  • Draw a conclusive rating that is updated regularly

By comparing customer feedback data with a thorough analysis of provider offerings, informed by industry standards, we ensure our reviews are both accurate and helpful.

Why Trust Us

At LocalCableDeals, we value transparency. This is why we’ve explained our review process in great detail.

LocalCableDeals is a free website and doesn’t charge a subscription fee. This helps us keep the platform running and up-to-date. We invest in newer technologies and infrastructure, to provide maximum value to users across the US.

We do, however, make money when you purchase through our links. This, in no way, affects our independent reviews or influences the way we score providers. Our reviews are ethically sourced and expert-verified. And our team does not receive any incentives from service providers.

The ZIP code you enter to view available options in your area is only used to show you local options and is neither stored nor shared with anyone. All our practices are compliant with applicable state privacy laws and data privacy regulations.

Provider Review Criteria Breakdown

Price, performance, and customer satisfaction are some common metrics we consider for our provider review. We also take into account providers’ customer engagement efforts for a more holistic rating.

We believe that while shopping for an internet service, average customers are more concerned about costs and what they’re getting out of their purchase. So, we’ve given the greatest weightage to pricing and subsequently, real-world performance.

We’ve followed that line of inquiry with how well ISPs design their services, ranging from bundle discounts and rewards to term contracts, money-back guarantees, and customer support. The customer satisfaction score coupled with the American Customer Satisfaction Index gives the final finish to the overall review.

Category Weightage
Pricing 40%
Performance 30%
Value-Added Features 10%
Customer Satisfaction 20%
Total 100%

Technically, we’ve broken down each category into multiple sub-categories. Each sub-category unfolds into a spectrum of 1 to 5 – where “1” denotes the least attractive and “5” represents the most attractive part of the service.

Leveraging years of industry knowledge and feedback from millions of customers, we have come up with a scoring scheme to rate internet service providers objectively.

Let’s explain each category one by one.

Pricing

Based on our findings, price is the most important aspect for most users when choosing a provider. Hence, we’ve given it a 40% weightage in our testing criteria. The advertised price rarely reflects what you’ll end up paying at checkout because of various additional charges so we’ve divided the pricing into multiple sub-categories.

A final score in the pricing category contains an average of multiple accompanying factors like average price per Mbps, price hikes after the promo period, installation and activation fees, early termination fees, and more.

1 2 3 4 5
Cost per Mbps (per month) $0.99 - $1.99 $0.60 - $0.80 $0.30 - $0.50 $0.10 - $0.20 $0.00 - $0.09
Price hike after promo period (per month) $30.00 - $40.00 $20.00 - $29.99 $10.00 - $19.99 $0.10 - $9.99 $0.00
Equipment lease fee (per month) $30.00 - $40.00 $20.00 - $29.99 $10.00 - $19.99 $0.10 - $9.99 $0.00
Setup fee $150.00 - $200.00 $100.00 - $149.99 $50.00 - $99.99 $0.10 - $49.99 $0.00
Data overage fee $15.00 - $19.99 $10.00 - $14.99 $5.00 - $9.99 $0.10 - $4.99 $0.00
Internet security fee (per month) $15.00 - $19.99 $10.00 - $14.99 $5.00 - $9.99 $0.10 - $4.99 $0.00
Early termination fee $400.00 - $500.00 $200.00 - $399.99 $100.00 - $199.99 $0.10 - $99.99 $0.00

Performance

As per our industry research and customers’ feedback, real-world performance is the second most important factor when shopping for internet deals.

So we’ve divided it into three sub-categories; speed tiers for each connection type, and the difference between download and upload speed (for example, fiber with symmetrical download and upload speeds will rank higher than cable with limited upload speed). The last factor is the data allowance or data caps, where providers with unlimited data will score higher than capped ones.

1 2 3 4 5
Speed per connection type (Mbps) DSL: 0 - 25
Cable: 0 - 50
Fiber: 0 - 100
Satellite: 0 - 30
DSL: 26 - 50
Cable: 51 - 100
Fiber: 101 - 500
Satellite: 31 - 60
DSL: 51 - 75
Cable: 101 - 500
Fiber: 501 - 1,000
Satellite: 61 - 90
DSL: 76 - 100
Cable: 501 - 1,000
Fiber: 1001 - 2,000
Satellite: 91 - 120
DSL: 101 - 150
Cable: 1,001 - 2,000
Fiber: 2,100 - 8,000
Satellite: 126 - 150
Difference between download & upload (Mbps) 1,500 – 2,000 1,000 – 1,499 100 – 999 10 – 99 0 (symmetrical)
Average Latency (ms) Above 70 51 – 70 36 – 50 21 – 35 5 – 20

Value-Added Features

In this category, we’ve grouped different features like reward cards, and degree of customization with key metrics like customer support, bundle discounts, and term contracts. In addition to quantifying the value proposition of a provider, all this tells you what to expect from your internet service post-purchase.

In the table below, a higher score in each sub-category denotes a more favorable outcome for you. For example, a no-contract provider will get a 5 rating score while a provider with 24-month contract gets a 3.

1 2 3 4 5
Degree of customization Select pre-made offers only Option to upgrade/downgrade speed Option to upgrade/downgrade speed + add/remove services Option to bundle + upgrade/downgrade speed + add/remove services Option to bundle + upgrade/downgrade speed + add/remove services Create your own package
Contract 48 months 36 months 24 months 12 months None
Money-back guarantee None 7-day 14-day 30-day Above 30-day
Reward card $0.00 $50.00 - $100.00 $101.00 - $150.00 $151.00 - $200.00 $201.00 - $300.00
Bundle discount $0.00 $0.10 - $25.00 $26.00 - $50.00 $51.00 - $75.00 $76.00 - $100.00
Customer support SMS support Phone support Phone + live chat support Phone + live chat + self-support portal Phone + live chat + self-support portal + mobile app

Customer Satisfaction

Are you and other users like you satisfied with their internet service and provider?

To give an all-encompassing picture to our readers, we’ve included customer satisfaction ratings from reputable bodies like the American Customer Satisfaction Index (ACSI) and our own surveys. While some margin of error can be expected, these ratings effectively show how a provider is viewed on a national scale.

1 2 3 4 5
ACSI Rating 2024 0 - 20 21 - 40 41 - 60 61 - 80 81 - 100
Customer Survey Rating 0 - 20 21 - 40 41 - 60 61 - 80 81 - 100

How often do we update our data?

Having partnered with 30+ providers with multiple services, we’ve incorporated a comprehensive update regime, curated by our quality assurance department. We pride ourselves on regularly updating the information across all verticals of our platform down to even a $1 change in price.

The quality assurance team leads the updates through brand communication directly from our partners, FCC data and regulations, and regular site-wide audits so you can get reliable and accurate information year-round.

To increase transparency, we also include the last-updated date on blogs and resources and attribute the actual author.

What do you get?

We want you to easily find all the available options in your area, compare them, and have a smooth purchasing process after making an informed decision.

Our readers and customers are the main driving force behind our business, and we’re always open to your feedback. It helps us get better and tailor our platform for a better user-centric experience.

Give Us a Call.

Let’s Find You Something Better.

Whether you need more information on plans and pricing, new orders, installation, billing and payments, or want our recommendations, we’ve got you covered 24/7.

Call Now:
(855) 771-3154

Available Monday through Sunday, 24 Hours a Day.