Cox Communications: Internet | Cable | Phone | Home Security

Cox Internet Essential

Essential Internet Product Terms

Essential requires a DOCSIS 3.0 modem. Use of a Cox-approved cable modem is required cox certified cable modems Uninterrupted or error-free Internet service, or the speed of your service, is not guaranteed. Actual speeds vary. See www.cox.com/internetdisclosures for complete Cox Internet Disclosures. Other restrictions may apply. All Cox Internet plans include 1.25 TB (1,280 GB) per month of data usage. Additional Data Plans can be added for an additional monthly charge. Excess usage is $10 per additional 50 GB block, except for Unlimited Data Plan subscribers. Unused data does not roll over. For more details on data plans and data usage, see cox.com/dataspeedplans and cox.com/datausage. Cox cannot guarantee the intended results from the McAfee® services or that the McAfee® software will be error-free, free from interruptions or other failures. The McAfee® services and features are subject to change. McAfee® is a registered trademark of McAfee®, Inc.

Product Pricing and Policies

Includes recurring charges, discounts, and one-time charges (as applicable). Prices do not include applicable taxes, surcharges, usage-based charges (such as data, toll usage, pay-per-use service), and other fees. Prorated charges may appear on your bill if you change services before the billing cycle is complete. Rates, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s account features, such as existing discounts, bundles, term agreements, or service address. Pricing, packages, and policies are subject to change. Other restrictions may apply. All services and plans subject to Cox Residential Customer Service Agreement (including mandatory arbitration provisions), Acceptable Use Policy (including Cox’s right to terminate service for abuse of network), and other policies at: cox.com/policies.

Cox Internet Preferred

1 Year Term Agreement. Your term agreement will be for 12 months. You may cancel within 30 days of the start of your agreement to avoid an early termination fee (ETF) by calling Cox Customer Care. After that, you will be charged an ETF of up to $120 if you terminate Internet service or Internet service is disconnected. You will not be charged an ETF if you terminate non-Internet services or if you upgrade or downgrade any of your services or rented equipment, but such changes to services or equipment may affect your rates and discounts. The full text of the term agreement is at cox.com/policies. Please read it carefully. Contact Cox Customer Care by phone if you have any questions or to make any changes to your account.

Preferred Internet – Discount

Offer expires 05/01/2021 and is available to new residential Cox Internet customers in select Cox service areas. Promotional period runs from first installation of Internet service, even if you change speeds. After promotional period, regular rates apply. See www.cox.com for current regular rates. Advertised rate excludes taxes, surcharges, professional installation, usage-based charges (data overages, streaming subscriptions, etc.), and other fees or charges, which are subject to change. A credit check and/or deposit may be required. May not be combined with other offers or discounts. Advertised rate and taxes vary by service location. Other restrictions may apply.

Internet Preferred 250 Product Terms

Preferred requires a DOCSIS 3.0 modem. Use of a Cox-approved cable modem is required cox-certified-cable-modems. Accessing your service via wifi may result in reduced Internet speeds due to the type of equipment used, environmental and structural conditions in your home, the number of users and other contributing factors. Uninterrupted or error-free Internet service, or the speed of your service, is not guaranteed. Actual speeds vary. See www.cox.com/internetdisclosures for complete Cox Internet Disclosures. Other restrictions may apply. All Cox Internet plans include 1.25 TB (1,280 GB) per month of data usage. Additional Data Plans can be added for an additional monthly charge. Excess usage is $10 per additional 50 GB block, except for Unlimited Data Plan subscribers. Unused data does not roll over. For more details on data plans and data usage, see cox.com/dataspeedplans and cox.com/datausage. Cox cannot guarantee the intended results from the McAfee® services or that the McAfee® software will be error-free, free from interruptions or other failures. The McAfee® services and features are subject to change. McAfee® is a registered trademark of McAfee®, Inc.

Product Pricing and Policies

Includes recurring charges, discounts, and one-time charges (as applicable). Prices do not include applicable taxes, surcharges, usage-based charges (such as data, toll usage, pay-per-use service), and other fees. Prorated charges may appear on your bill if you change services before the billing cycle is complete. Rates, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s account features, such as existing discounts, bundles, term agreements, or service address. Pricing, packages, and policies are subject to change. Other restrictions may apply. All services and plans subject to Cox Residential Customer Service Agreement (including mandatory arbitration provisions), Acceptable Use Policy (including Cox’s right to terminate service for abuse of network), and other policies at: cox.com/policies.

Cox Internet Ultimate

1 Year Term Agreement. Your term agreement will be for 12 months. You may cancel within 30 days of the start of your agreement to avoid an early termination fee (ETF) by calling Cox Customer Care. After that, you will be charged an ETF of up to $120 if you terminate Internet service or Internet service is disconnected. You will not be charged an ETF if you terminate non-Internet services or if you upgrade or downgrade any of your services or rented equipment, but such changes to services or equipment may affect your rates and discounts. The full text of the term agreement is at cox.com/policies. Please read it carefully. Contact Cox Customer Care by phone if you have any questions or to make any changes to your account.

Ultimate Internet – Discount

Offer expires 05/01/2021 and is available to new residential Cox Internet customers in select Cox service areas. Promotional period runs from first installation of Internet service, even if you change speeds. After promotional period, regular rates apply. See www.cox.com for current regular rates. Advertised rate excludes taxes, surcharges, professional installation, usage-based charges (data overages, streaming subscriptions, etc.), and other fees or charges, which are subject to change. A credit check and/or deposit may be required. May not be combined with other offers or discounts. Advertised rate and taxes vary by service location. Other restrictions may apply.

Internet Ultimate 500 Product Terms

Ultimate requires a DOCSIS 3.1 modem. Use of a Cox-approved cable modem is required cox-certified-cable-modems. Accessing your service via wifi may result in reduced Internet speeds due to the type of equipment used, environmental and structural conditions in your home, the number of users and other contributing factors. Uninterrupted or error-free Internet service, or the speed of your service, is not guaranteed. Actual speeds vary. See www.cox.com/internetdisclosures for complete Cox Internet Disclosures. Other restrictions may apply. All Cox Internet plans include 1.25 TB (1,280 GB) per month of data usage. Additional Data Plans can be added for an additional monthly charge. Excess usage is $10 per additional 50 GB block, except for Unlimited Data Plan subscribers. Unused data does not roll over. For more details on data plans and data usage, see cox.com/dataspeedplans and cox.com/datausage. Cox cannot guarantee the intended results from the McAfee® services or that the McAfee® software will be error-free, free from interruptions or other failures. The McAfee® services and features are subject to change. McAfee® is a registered trademark of McAfee®, Inc.

Product Pricing and Policies

Includes recurring charges, discounts, and one-time charges (as applicable). Prices do not include applicable taxes, surcharges, usage-based charges (such as data, toll usage, pay-per-use service), and other fees. Prorated charges may appear on your bill if you change services before the billing cycle is complete. Rates, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s account features, such as existing discounts, bundles, term agreements, or service address. Pricing, packages, and policies are subject to change. Other restrictions may apply. All services and plans subject to Cox Residential Customer Service Agreement (including mandatory arbitration provisions), Acceptable Use Policy (including Cox’s right to terminate service for abuse of network), and other policies at: cox.com/policies.

Cox Contour Starter

Available only in Cox wired, serviceable, residential areas. Advertised rate includes monthly recurring service fees, one Cox Voice Remote rental, and one Contour Box or CableCARD™ rental but excludes professional installation, additional TV and Premium Packs, sports packages, PPV events, some On Demand titles, taxes, franchise fees, and surcharges, which are subject to change. For additional connections, a Contour Box or a Cox-provided CableCARD together with a certified compatible CableCARD retail device required. See CableCARD FAQs on www.cox.com for details. High Speed Internet connection required for streaming with Contour App; not all channels and shows available for out-of-home streaming. Availability of On Demand programming is based on the channels included in Contour package. Number of digital outlets per household may be limited. Not all services and features available everywhere. A credit check and/or deposit may be required. Additional fees and other restrictions may apply. Separate charges apply to streaming services and subscriptions required for Netflix, Prime Video, and other streaming services. Streaming usage counts toward Cox data plans. For more details on data plans and data usage, cox.com/dataspeedplans and cox.com/datausage. Netflix streamingsubject to the Netflix Terms of Use at www.netflix.com/TermsOfUse. Amazon, Prime Video and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Prime membership or Prime Video subscription required. YouTube and the YouTube Icon are trademarks of Google LLC. Peacock © 2020 Peacock TV LLC. Peacock and related marks are trademarks of Peacock LLC. All Rights Reserved. Activation required to access Peacock. Not all services and features available everywhere. A credit check and/or deposit may be required. Additional fees and other restrictions may apply.

Product Pricing and Policies

Includes recurring charges, discounts, and one-time charges (as applicable). Prices do not include applicable taxes, surcharges, usage-based charges (such as data, toll usage, pay-per-use service), and other fees. Prorated charges may appear on your bill if you change services before the billing cycle is complete. Rates, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s account features, such as existing discounts, bundles, term agreements, or service address. Pricing, packages, and policies are subject to change. Other restrictions may apply. All services and plans subject to Cox Residential Customer Service Agreement (including mandatory arbitration provisions), Acceptable Use Policy (including Cox’s right to terminate service for abuse of network), and other policies at: cox.com/policies.

Cox Contour Preferred

Available only in Cox wired, serviceable, residential areas. Advertised rate includes monthly recurring service fees, one Cox Voice Remote rental, and one Contour Box or CableCARD™ rental but excludes professional installation, additional TV and Premium Packs, sports packages, PPV events, some On Demand titles, taxes, franchise fees, and surcharges, which are subject to change. For additional connections, a Contour Box or a Cox-provided CableCARD together with a certified compatible CableCARD retail device required. See CableCARD FAQs on www.cox.com for details. High Speed Internet connection required for streaming with Contour App; not all channels and shows available for out-of-home streaming. Availability of On Demand programming is based on the channels included in Contour package. Number of digital outlets per household may be limited. Not all services and features available everywhere. A credit check and/or deposit may be required. Additional fees and other restrictions may apply. Separate charges apply to streaming services and subscriptions required for Netflix, Prime Video, and other streaming services. Streaming usage counts toward Cox data plans. For more details on data plans and data usage, cox.com/dataspeedplans and cox.com/datausage. Netflix streamingsubject to the Netflix Terms of Use at www.netflix.com/TermsOfUse. Amazon, Prime Video and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Prime membership or Prime Video subscription required. YouTube and the YouTube Icon are trademarks of Google LLC. Peacock © 2020 Peacock TV LLC. Peacock and related marks are trademarks of Peacock LLC. All Rights Reserved. Activation required to access Peacock. Not all services and features available everywhere. A credit check and/or deposit may be required. Additional fees and other restrictions may apply.

Product Pricing and Policies

Includes recurring charges, discounts, and one-time charges (as applicable). Prices do not include applicable taxes, surcharges, usage-based charges (such as data, toll usage, pay-per-use service), and other fees. Prorated charges may appear on your bill if you change services before the billing cycle is complete. Rates, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s account features, such as existing discounts, bundles, term agreements, or service address. Pricing, packages, and policies are subject to change. Other restrictions may apply. All services and plans subject to Cox Residential Customer Service Agreement (including mandatory arbitration provisions), Acceptable Use Policy (including Cox’s right to terminate service for abuse of network), and other policies at: cox.com/policies.

Cox Voice Preferred

Rate and Product Terms Available to new residential customers in Cox serviceable areas who newly subscribe to Cox Voice Preferred service and who have not disconnected from Cox Digital Telephone or Voice in the last 30 days. Cox Voice Preferred consists of a Primary Phone line with 14 calling features, voice mail, and Unlimited Domestic Long Distance plan. Unlimited plan long distance minutes are limited to direct-dialed residential, non-commercial voice calls within the United States, to Canada, and to landline phones in Mexico, and require subscription to Cox for local, toll and state to state long distance service. Calls to Mexico that terminate on a cell phone or other wireless device will incur a $0.10 per minute charge. Usage that is not consistent with such use may subject your account to review and/or suspension or termination of your service. Advertised rate includes monthly recurring service fees but excludes professional installation, (including new jacks, inside wiring, reconnection), activation, taxes, franchise fees, surcharges, equipment charges, directory assistance, operator-assisted calls, per use or à la carte features, and charges for long distance and international calling not included in the calling plan. Cox phone service provides high quality voice connection to residential customers in Cox's service area. Telephone modem required and will be provided for the duration of phone service subscription. Upon disconnection of phone service, modem must be returned within 30 days or a monthly rental fee or lost equipment charge will apply. Modem uses household electrical power to operate. Telephone service, including access to e911 service, will not be available during a power outage without a battery or if the modem is moved or inoperable. New modem installs do not come with a battery. You may purchase a battery from Cox or, if you are a Lifeline customer, obtain a battery from Cox without charge. You must monitor and replace the battery as needed (see cox.com/battery). Other restrictions may apply. Telephone service provided by an affiliated Cox entity. Service may require credit approval. Deposit may be required.

Product Pricing and Policies

Includes recurring charges, discounts, and one-time charges (as applicable). Prices do not include applicable taxes, surcharges, usage-based charges (such as data, toll usage, pay-per-use service), and other fees. Prorated charges may appear on your bill if you change services before the billing cycle is complete. Rates, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s account features, such as existing discounts, bundles, term agreements, or service address. Pricing, packages, and policies are subject to change. Other restrictions may apply. All services and plans subject to Cox Residential Customer Service Agreement (including mandatory arbitration provisions), Acceptable Use Policy (including Cox’s right to terminate service for abuse of network), and other policies at: cox.com/policies.

Cox Homelife

Available to residential customers in select Cox service areas. Free starter equipment kit (1 Door/Window Sensor, 1 Smart LED Light Bulb, and 1 HD Camera) and hub device lease are included with paid install and qualifying credit; additional equipment fees may be extra. Hub remains property of Cox and must be returned to Cox upon termination of service to avoid additional charges. . Cox Homelife Automation service plan is not a monitored home security system and includes home automation services only; Cox Homelife Security service plan required for professional monitoring services for intrusion, smoke/fire and related system components. A high-speed Internet connection is required for either service and is not included in price. Advertised rate includes monthly recurring service charges but excludes installation, additional equipment, taxes, trip charges and other fees. Subject to credit approval. Other restrictions may apply. Cox Homelife service provided by Cox Advanced Services: Arizona, LLC–ALARM Lic. #18141–0, ROC Lic. #310876; Arkansas, LLC–Lic. #E 2014 0026/CMPY.0002278; California, LLC–Alarm Lic. #7196 & Contractor’s Lic. #992992; Connecticut, LLC–License #N/A; Florida, LLC– Lic. #EF20001232; Georgia, LLC–License: Bryan David Melancon #LVU406595; Idaho, LLC – Lic. #024933; Iowa, LLC– Lic. #C121646 & AC268; Louisiana, LLC–Lic. #F 2006; Nebraska, LLC–Lic. #26512; Nevada, LLC dba Cox Homelife–Lic. #78331; Ohio, LLC–Lic. #53–18–1671; Oklahoma, LLC–Lic. #2002; Rhode Island, LLC–Lic. #9314; Kansas, LLC–Topeka Lic. #109 & Wichita Lic. #2015–36492; and, Virginia, LLC–DCJS Lic. #11–7776; DPOR Lic. # 2705164725.

Product Pricing and Policies

Includes recurring charges, discounts, and one-time charges (as applicable). Prices do not include applicable taxes, surcharges, usage-based charges (such as data, toll usage, pay-per-use service), and other fees. Prorated charges may appear on your bill if you change services before the billing cycle is complete. Rates, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s account features, such as existing discounts, bundles, term agreements, or service address. Pricing, packages, and policies are subject to change. Other restrictions may apply. All services and plans subject to Cox Residential Customer Service Agreement (including mandatory arbitration provisions), Acceptable Use Policy (including Cox’s right to terminate service for abuse of network), and other policies at: cox.com/policies.