Cox Customer Service: Helping You Every Step of the Way

Cox Internet 100 Mbps

No annual contract means no minimum term period requirement and no early termination fees. Requires a DOCSIS 3.0 or higher modem. Use of a Cox-approved cable modem is required. Accessing your service via wifi may result in reduced Internet speeds due to the type of equipment used, environmental and structural conditions in your home, the number of users and other contributing factors. Uninterrupted or error-free Internet service, or the speed of your service, is not guaranteed. Actual speeds vary. See www.cox.com/internetdisclosures for complete Cox Internet Disclosures. Other restrictions may apply. All Cox Internet plans include 1.25 TB (1,280 GB) per month of data usage. Additional Data Plans can be added for an additional monthly charge. Excess usage is $10 per additional 50 GB block, except for Unlimited Data Plan subscribers. Unused data does not roll over. For more details on data plans and data usage, see cox.com/dataspeedplans and cox.com/datausage.

Panoramic Wifi

Accessing your service via wifi may result in reduced Internet speeds due to the type of equipment used, environmental and structural conditions in your home, the number of users and other contributing factors. Uninterrupted or error-free Internet service, or the speed of your service, is not guaranteed. Actual speeds vary. See www.cox.com/internetdisclosures for Cox Internet Disclosures. One Elite Gamer connection is included with a Cox Panoramic Wifi subscription; up to 3 additional connections available for purchase. Advanced Security must be enabled in the Panoramic Wifi app. Panoramic Wifi Pods, sold separately, may be required for extended coverage. Panoramic Wifi Upgrade Commitment: Cox will push available software updates to your Panoramic Wifi gateway and every three years, you're eligible to swap for an upgraded device. If you already have our latest device for your internet plan, we’ll let you know when there’s a newer option available. Program subject to change.

Pricing and Policies

Pricing, packages, and policies are subject to change, including when adjusting or removing services or equipment. Prices do not include applicable taxes, surcharges, usage-based charges (such as data, toll usage, pay-per-use service), and other fees. After any promotional period, regular rates apply (see www.cox.com). Prorated charges may appear on your bill if you change services before the billing cycle is complete. Rates, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s account features, such as existing discounts, bundles, term agreements, or service address. Other restrictions may apply. All services and plans subject to Cox Residential Customer Service Agreement (including mandatory arbitration provisions), Acceptable Use Policy (including Cox’s right to terminate service for abuse of network), and other policies at: cox.com/policies.

Cox Internet 250 Mbps

Requires a DOCSIS 3.0 or higher modem. Use of a Cox-approved cable modem is required. Accessing your service via wifi may result in reduced Internet speeds due to the type of equipment used, environmental and structural conditions in your home, the number of users and other contributing factors. Uninterrupted or error-free Internet service, or the speed of your service, is not guaranteed. Actual speeds vary. See www.cox.com/internetdisclosures for complete Cox Internet Disclosures. Other restrictions may apply. All Cox Internet plans include 1.25 TB (1,280 GB) per month of data usage. Additional Data Plans can be added for an additional monthly charge. Excess usage is $10 per additional 50 GB block, except for Unlimited Data Plan subscribers. Unused data does not roll over. For more details on data plans and data usage, see cox.com/dataspeedplans and cox.com/datausage.

Pricing and Policies

Pricing, packages, and policies are subject to change, including when adjusting or removing services or equipment. Prices do not include applicable taxes, surcharges, usage-based charges (such as data, toll usage, pay-per-use service), and other fees. After any promotional period, regular rates apply (see www.cox.com). Prorated charges may appear on your bill if you change services before the billing cycle is complete. Rates, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s account features, such as existing discounts, bundles, term agreements, or service address. Other restrictions may apply. All services and plans subject to Cox Residential Customer Service Agreement (including mandatory arbitration provisions), Acceptable Use Policy (including Cox’s right to terminate service for abuse of network), and other policies at: cox.com/policies.

Cox Internet 500 Mbps

Requires a DOCSIS 3.0 or higher modem. Use of a Cox-approved cable modem is required. Accessing your service via wifi may result in reduced Internet speeds due to the type of equipment used, environmental and structural conditions in your home, the number of users and other contributing factors. Uninterrupted or error-free Internet service, or the speed of your service, is not guaranteed. Actual speeds vary. See www.cox.com/internetdisclosures for complete Cox Internet Disclosures. Other restrictions may apply. All Cox Internet plans include 1.25 TB (1,280 GB) per month of data usage. Additional Data Plans can be added for an additional monthly charge. Excess usage is $10 per additional 50 GB block, except for Unlimited Data Plan subscribers. Unused data does not roll over. For more details on data plans and data usage, see cox.com/dataspeedplans and cox.com/datausage.  

Pricing and Policies

Pricing, packages, and policies are subject to change, including when adjusting or removing services or equipment. Prices do not include applicable taxes, surcharges, usage-based charges (such as data, toll usage, pay-per-use service), and other fees. After any promotional period, regular rates apply (see www.cox.com). Prorated charges may appear on your bill if you change services before the billing cycle is complete. Rates, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s account features, such as existing discounts, bundles, term agreements, or service address. Other restrictions may apply. All services and plans subject to Cox Residential Customer Service Agreement (including mandatory arbitration provisions), Acceptable Use Policy (including Cox’s right to terminate service for abuse of network), and other policies at: cox.com/policies.

Cox Internet 1 Gig

Not available in all areas. 1 Gig connection download speeds up to 1 Gbps based on limitations of standard internet hardware. Actual speeds depend on capability of end user devices and other factors. Uninterrupted or error-free Internet service, or the speed of your service, is not guaranteed. Actual speeds vary. See www.cox.com/internetdisclosures for complete Cox Internet Disclosures. 1 Gig requires a DOCSIS 3.1 modem. Use of a Cox-approved cable modem is required. Accessing your service via wifi may result in reduced Internet speeds due to the type of equipment used, environmental and structural conditions in your home, the number of users and other contributing factors. Other restrictions may apply. All Cox Internet plans include 1.25 TB (1,280 GB) per month of data usage. Additional Data Plans can be added for an additional monthly charge. Excess usage is $10 per additional 50 GB block, except for Unlimited Data Plan subscribers. Unused data does not roll over. For more details on data plans and data usage, see cox.com/dataspeedplans and cox.com/datausage.  

Pricing and Policies

Pricing, packages, and policies are subject to change, including when adjusting or removing services or equipment. Prices do not include applicable taxes, surcharges, usage-based charges (such as data, toll usage, pay-per-use service), and other fees. After any promotional period, regular rates apply (see www.cox.com). Prorated charges may appear on your bill if you change services before the billing cycle is complete. Rates, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s account features, such as existing discounts, bundles, term agreements, or service address. Other restrictions may apply. All services and plans subject to Cox Residential Customer Service Agreement (including mandatory arbitration provisions), Acceptable Use Policy (including Cox’s right to terminate service for abuse of network), and other policies at: cox.com/policies.

Cox 2 Gig Internet

Not available in all areas. Requires a compatible Optical Network Terminal device, provided by Cox and included at no additional charge with 2 Gig internet service. Professional installation fee may be required. Max download/upload speed of 2 Gbps requires wired connection and 2 Gbps-capable device. See www.cox.com/aboutus/policies/speeds-and-data-plans.html. Actual speeds vary and depend on equipment (cox.com/modems), end user devices, and other factors (cox.com/internetdisclosures). Uninterrupted or error-free Internet service, or the speed of your service, is not guaranteed. Accessing your service via wifi, and Panoramic Wifi specifically, may result in reduced Internet speeds due to the type of equipment used, environmental and structural conditions in your home, the number of users and other contributing factors. See cox.com/pano. All Cox Internet plans include 1.25 TB (1,280 GB) per month of data usage. Additional Data Plans can be added for an additional monthly charge. Excess usage is $10 per additional 50 GB block, except for Unlimited Data Plan subscribers. Unused data does not roll over. For more details on data plans and usage, see cox.com/datausage. Pricing, packages, and policies are subject to change, including when adjusting or removing services or equipment. Cox services subject to Cox Residential Customer Service Agreement (http://cox.com/rcsa) (including mandatory arbitration provisions), Acceptable Use Policy (http://cox.com/aup) (including Cox's right to terminate service for abuse of network), and other policies at: http://cox.com/policies. Other restrictions may apply.  

Pricing and Policies

Pricing, packages, and policies are subject to change, including when adjusting or removing services or equipment. Prices do not include applicable taxes, surcharges, usage-based charges (such as data, toll usage, pay-per-use service), and other fees. After any promotional period, regular rates apply (see www.cox.com). Prorated charges may appear on your bill if you change services before the billing cycle is complete. Rates, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s account features, such as existing discounts, bundles, term agreements, or service address. Other restrictions may apply. All services and plans subject to Cox Residential Customer Service Agreement (including mandatory arbitration provisions), Acceptable Use Policy (including Cox’s right to terminate service for abuse of network), and other policies at: cox.com/policies.

Contour TV Starter

Available only in Cox wired, serviceable, residential areas. Advertised rate includes monthly recurring service fees, one Cox Voice Remote rental, and one Contour Box or CableCARD™ rental but excludes professional installation, additional TV and Premium Packs, sports packages, PPV events, some On Demand titles, taxes, franchise fees, and surcharges, which are subject to change. For additional connections, a Contour Box or a Cox-provided CableCARD together with a certified compatible CableCARD retail device required. See CableCARD FAQs on www.cox.com for details.. High Speed Internet connection required for streaming with Contour App; not all channels and shows available for out-of-home streaming. Availability of On Demand programming is based on the channels included in Contour package. Number of digital outlets per household may be limited. Not all services and features available everywhere. A credit check and/or deposit may be required. Additional fees and other restrictions may apply. Separate charges apply to streaming services and subscriptions required for Netflix, Prime Video, and other streaming services. Streaming usage counts toward Cox data plans. For more details on data plans and data usage, see cox.com/dataspeedplans and cox.com/datausage. Netflix streaming subject to the Netflix Terms of Use at www.netflix.com/TermsOfUse.  Amazon, Prime Video and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Prime membership or Prime Video subscription required. YouTube and the YouTube Icon are trademarks of Google LLC. Not all services and features available everywhere. A credit check and/or deposit may be required. Additional fees and other restrictions may apply.

Pricing and Policies

Pricing, packages, and policies are subject to change, including when adjusting or removing services or equipment. Prices do not include applicable taxes, surcharges, usage-based charges (such as data, toll usage, pay-per-use service), and other fees. After any promotional period, regular rates apply (see www.cox.com). Prorated charges may appear on your bill if you change services before the billing cycle is complete. Rates, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s account features, such as existing discounts, bundles, term agreements, or service address. Other restrictions may apply. All services and plans subject to Cox Residential Customer Service Agreement (including mandatory arbitration provisions), Acceptable Use Policy (including Cox’s right to terminate service for abuse of network), and other policies at: cox.com/policies.

Contour TV Preferred

Available only in Cox wired, serviceable, residential areas. Advertised rate includes monthly recurring service fees, one Cox Voice Remote rental, and one Contour Box or CableCARD™ rental but excludes professional installation, additional TV and Premium Packs, sports packages, PPV events, some On Demand titles, taxes, franchise fees, and surcharges, which are subject to change. For additional connections, a Contour Box or a Cox-provided CableCARD together with a certified compatible CableCARD retail device required. See CableCARD FAQs on www.cox.com for details.. High Speed Internet connection required for streaming with Contour App; not all channels and shows available for out-of-home streaming. Availability of On Demand programming is based on the channels included in Contour package. Number of digital outlets per household may be limited. Not all services and features available everywhere. A credit check and/or deposit may be required. Additional fees and other restrictions may apply. Separate charges apply to streaming services and subscriptions required for Netflix, Prime Video, and other streaming services. Streaming usage counts toward Cox data plans. For more details on data plans and data usage, see cox.com/dataspeedplans and cox.com/datausage. Netflix streaming subject to the Netflix Terms of Use at www.netflix.com/TermsOfUse.  Amazon, Prime Video and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Prime membership or Prime Video subscription required. YouTube and the YouTube Icon are trademarks of Google LLC. Not all services and features available everywhere. A credit check and/or deposit may be required. Additional fees and other restrictions may apply.

Pricing and Policies

Pricing, packages, and policies are subject to change, including when adjusting or removing services or equipment. Prices do not include applicable taxes, surcharges, usage-based charges (such as data, toll usage, pay-per-use service), and other fees. After any promotional period, regular rates apply (see www.cox.com). Prorated charges may appear on your bill if you change services before the billing cycle is complete. Rates, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s account features, such as existing discounts, bundles, term agreements, or service address. Other restrictions may apply. All services and plans subject to Cox Residential Customer Service Agreement (including mandatory arbitration provisions), Acceptable Use Policy (including Cox’s right to terminate service for abuse of network), and other policies at: cox.com/policies.

Contour TV Ultimate

Available only in Cox wired, serviceable, residential areas. Advertised rate includes monthly recurring service fees, one Cox Voice Remote rental, and one Contour Box or CableCARD™ rental but excludes professional installation, certain sports packages, PPV events, some On Demand titles, taxes, franchise fees, and surcharges, which are subject to change. For additional connections, a Contour Box or a Cox-provided CableCARD together with a certified compatible CableCARD retail device required. See CableCARD FAQs on www.cox.com for details.. High Speed Internet connection required for streaming with Contour App; not all channels and shows available for out-of-home streaming. Availability of On Demand programming is based on the channels included in Contour package. Number of digital outlets per household may be limited. Not all services and features available everywhere. A credit check and/or deposit may be required. Additional fees and other restrictions may apply. Separate charges apply to streaming services and subscriptions required for Netflix, Prime Video, and other streaming services. Streaming usage counts toward Cox data plans. For more details on data plans and data usage, see cox.com/dataspeedplans and cox.com/datausage. Netflix streaming subject to the Netflix Terms of Use at www.netflix.com/TermsOfUse.  Amazon, Prime Video and all related logos are trademarks of Amazon.com, Inc. or its affiliates. Prime membership or Prime Video subscription required. YouTube and the YouTube Icon are trademarks of Google LLC. Not all services and features available everywhere. A credit check and/or deposit may be required. Additional fees and other restrictions may apply. STARZ® and related channels and service marks are the property of Starz Entertainment, LLC. P-Valley © 2020 2021 Starz Entertainment, LLC. All rights reserved. Max® is only accessible in the U.S. and certain U.S. territories where a high-speed broadband connection is available. HBO Max is used under license. Use of Max is subject to its own terms and conditions, see hbomax.com/terms-of-use for details. Programming and content subject to change. SHOWTIME® and related marks are trademarks of Showtime Networks Inc., a ViacomCBS Company. Individual programs, devices and marks are the property of their respective owners. All Rights Reserved. You must be a subscriber of SHOWTIME to get SHOWTIME ON DEMAND and SHOWTIME ANYTIME. "

SHOWTIME

SHOWTIME and related marks are trademarks of Showtime Networks Inc., a Paramount Company. Individual programs, devices, and marks are the property of their respective owners. All rights reserved.

STARZ

Starz® and related channels and service marks are the property of Starz Entertainment, LLC. Outlander © 2022 Sony Pictures Television Inc. All rights reserved.

Pricing and Policies

Pricing, packages, and policies are subject to change, including when adjusting or removing services or equipment. Prices do not include applicable taxes, surcharges, usage-based charges (such as data, toll usage, pay-per-use service), and other fees. After any promotional period, regular rates apply (see www.cox.com). Prorated charges may appear on your bill if you change services before the billing cycle is complete. Rates, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s account features, such as existing discounts, bundles, term agreements, or service address. Other restrictions may apply. All services and plans subject to Cox Residential Customer Service Agreement (including mandatory arbitration provisions), Acceptable Use Policy (including Cox’s right to terminate service for abuse of network), and other policies at: cox.com/policies.

Voice Preferred

Available to new residential customers in Cox serviceable areas who newly subscribe to Cox Voice Preferred service and who have not disconnected from Cox Digital Telephone or Voice in the last 30 days . Cox Voice Preferred consists of a Primary Phone line with 14 calling features , voice mail, and Unlimited Domestic Long Distance plan. Unlimited plan long distance minutes are limited to direct-dialed residential, non-commercial voice calls within the United States, to Canada, and to landline phones in Mexico, and require subscription to Cox for local, toll and state to state long distance service. Calls to Mexico that terminate on a cell phone or other wireless device will incur a $0.10 per minute charge. Usage that is not consistent with such use may subject your account to review and/or suspension or termination of your service. Advertised rate includes monthly recurring service fees but excludes professional installation, (including new jacks, inside wiring, reconnection), , activation, taxes, franchise fees, surcharges, equipment charges, directory assistance, operator-assisted calls, per use or à la carte features, and charges for long distance and international calling not included in the calling plan. Cox phone service provides high quality voice connection to residential customers in Cox's service area. Telephone modem required and will be provided for the duration of phone service subscription. Upon disconnection of phone service, modem must be returned within 30 days or a monthly rental fee or lost equipment charge will apply. Modem uses household electrical power to operate. Telephone service, including access to e911 service, will not be available during a power outage without a battery or if the modem is moved or inoperable. New modem installs do not come with a battery. You may purchase a battery from Cox or, if you are a Lifeline customer, obtain a battery from Cox without charge. You must monitor and replace the battery as needed (see cox.com/battery). Other restrictions may apply. Telephone service provided by an affiliated Cox entity. Service may require credit approval. Deposit may be required.

Pricing and Policies

Pricing, packages, and policies are subject to change, including when adjusting or removing services or equipment. Prices do not include applicable taxes, surcharges, usage-based charges (such as data, toll usage, pay-per-use service), and other fees. After any promotional period, regular rates apply (see www.cox.com). Prorated charges may appear on your bill if you change services before the billing cycle is complete. Rates, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s account features, such as existing discounts, bundles, term agreements, or service address. Other restrictions may apply. All services and plans subject to Cox Residential Customer Service Agreement (including mandatory arbitration provisions), Acceptable Use Policy (including Cox’s right to terminate service for abuse of network), and other policies at: cox.com/policies.

Cox Homelife

Cox Homelife smart home service plan requires Panoramic Wifi and compatible equipment purchase. Includes continuous video recording on up to four cameras. Homelife Automation and Homelife Security equipment not compatible. Includes EasyConnect self-install: https://www.cox.com/residential/learn/easy-connect.html; additional fee may apply for technician visit after failed self-installation. Advertised rate includes monthly recurring service charges but excludes professional installation, equipment, taxes, trip charges and other fees. May be subject to credit approval.

Cox Homelife smart home service plan is not a monitored home security system and includes home automation services only; Cox Homelife Security service plan required for professional monitoring services for intrusion, smoke/fire and related system components.

Alarm licenses Cox Homelife Service provided by Cox Advanced Services: Arizona, LLC - Alarm Lic. #18141-0 & ROC Lic. #310876; Arkansas, LLC - Lic. #E 2014 0026 & #CMPY.0002278; California, LLC - Alarm Lic. #7196 & Contractor's Lic. #992992; Connecticut, LLC - N/A; Florida, LLC - Lic. #EF20001232; Georgia, LLC - License: Bryan David Melancon #LVU406595; Idaho, LLC - Lic. #024933; Iowa, LLC - Lic. #C121646 & #AC268; Louisiana, LLC - Lic. #F 2006; Nebraska, LLC - Lic. #26512; Nevada, LLC dba Cox Homelife - Lic. #78331; Ohio, LLC - Lic. #53-18-1671; Oklahoma, LLC - Lic. #2002; Rhode Island, LLC - Lic. #9314; Kansas, LLC - Topeka Lic. #109 & Wichita Lic. #2015-36492; Virginia, LLC - DCJS Lic. #11-7776 & DPOR Lic. # 2705164725

Continuous Video Recording

Requires camera, additional cost and must be purchased from Cox, for viewing. Compatible with up to four cameras. Must purchase a camera in order to use/view CVR.

Pricing and Policies

Pricing, packages, and policies are subject to change, including when adjusting or removing services or equipment. Prices do not include applicable taxes, surcharges, usage-based charges (such as data, toll usage, pay-per-use service), and other fees. After any promotional period, regular rates apply (see www.cox.com). Prorated charges may appear on your bill if you change services before the billing cycle is complete. Rates, and/or when applicable, term agreements, may differ from those presented here as a result of customer’s account features, such as existing discounts, bundles, term agreements, or service address. Other restrictions may apply. All services and plans subject to Cox Residential Customer Service Agreement (including mandatory arbitration provisions), Acceptable Use Policy (including Cox’s right to terminate service for abuse of network), and other policies at: cox.com/policies.