Why Choose Cox Support?

Cox Communications® serves millions of customers and provides quality customer support to all subscribers. Become a part of the Cox family today and experience peace of mind like never before. Inquire about a new service deal or bundle promotion. Place your order to get connected right away. Pay your bills without hassle. Resolve technical issues quickly. Whether you’re a new customer or an existing one, simply reach out to the professional Cox representatives via phone, Cox customer service chat, email, or social media to enjoy reliable assistance.

Cox Customer Service

Try Our Essential Self-Help Toolkit

Cox Residential Support is Just One Call Away

Reach out to Sales

Browse special offers in your area, go into detail about your chosen plan, sign up for Cox services, or upgrade your current package.

Contact Service Support

Inquire about your current subscription, manage home services, get help with your Cox account, or order tech support with one call.

Get Homelife Assistance

Sign up for Cox Complete Care, enjoy advanced tech support coverage, and learn how to best handle your Cox Homelife equipment.

Move Your Service

Transfer your Cox services in as little as five minutes, update your plan, find the best pricing at your new address, and move-in seamlessly.

Cox Tech Support Takes Care of the Tough Stuff

Ask Anything 24/7

Call the tech support hotline anytime, any day to get your technical queries answered in the most satisfying way possible.

Appoint a Tech

Worried about damaged wires? Let an expert technician visit you, inspect bad connections, repair outlets, and replace worn-out equipment instantly.

Enjoy Remote Help

Dial the Cox support number or reach out to a live agent online to get remote assistance, whether you’re at home or running an errand.

Add Cox Complete Care to Your Package Today

For only $10 a month, Cox offers its advanced tech support that goes beyond expectations and serves you with a dedicated support line that’s open around-the-clock. What’s the best thing? You get to enjoy two types of coverage, i.e. online and in-person – all under one plan.

Online Tech Support

  • Answers technical queries via call or live chat 24/7
  • Walks you through general troubleshooting steps
  • Manages software installation, malware removal, and reconfiguration, etc.

In-Home Tech Support

  • Identifies and verifies bad connections, unauthorized jacks, and other Cox equipment
  • Repairs and replaces wiring, fittings, and cable splitters
  • Covers the $75 service charge for your convenience

Cox Business Customer Service Covers Your Corporate Needs

Live Chat Support

Discuss your payment options, billing, or Cox business account information by hopping on a quick chat with Oliver or connecting with a live agent.

Sales Support

Learn about a new Cox business service, get confirmation on a pending order, or upgrade your current plan by calling Cox business customer service.

Tech & Billing Support

Make a payment successfully, inquire about your balance, or appoint a technician to visit your corporate space by contacting tech support.

SMS Support

Skip on the wait time altogether by texting your queries and concerns to Cox business SMS text support and get an answer right away!

Cox Business MyAccount App

Download the Free Cox Business MyAccount App

Easier management is now well within your reach. Control everything from your account to your services with the Cox Business MyAccount app. Simply download the app for free on your mobile device and:

  • View your service subscription
  • Check your account balance
  • Pay your bill
  • Reset your Cox equipment
  • Chat with Cox Communications® customer service anytime

Google Play Store

Here are the Ideal Cox Customer Service Hours

Cox support lines are open 24 hours a day, 7 days a week, and 365 days a year, so you can reach out anytime you want to, with any issue or question that comes up. To make the most out of your experience, we recommend you to contact Cox Internet customer service & business support in the following time slots:

Live Chat:

Monday - Friday, 8 am - 11 pm ET

Saturday, 11 am - 4 pm ET

Sunday, 11 am - 4 pm ET

Sales Support:

Monday - Friday, 8 am - 11 pm ET

Saturday, 10 am - 7 pm ET

Sunday, 11 am - 4 pm ET

Billing Support:

Monday - Friday, 8 am - 5 pm ET

Is Cox Cable Customer Service in my Area?

Find out if Cox offers its amazing customer service in your location. Click on the state of your choice below to see the service offers and support options available to you.

Other Services from Cox Communications®

Dial the Right Cox Customer Service Phone Number

Keep this list close by and make sure to call the right Cox phone number to save your time.

DepartmentPhone Number
Cox Customer Service1-855-814-6044
Cox Sales Support1-855-814-6044
Cox Tech Support1-877-286-0720
Cox Complete Care1-877-269-2778
Cox Billing Enquiry1-855-814-6044
Cox Outage Support1-855-814-6044
Cox Business Customer Service1-855-814-6044
Servicio al Cliente de Cox1-844-734-8513
Cox Pay Bill Espanol Telefono1-844-734-8513

Frequently Asked Questions

How do I contact Cox customer service?

You can contact Cox customer service by calling at 1-855-814-6044.

The phone number of Cox Communications® customer service is 1-855-814-6044.

Yes, you can reach out to Cox customer care representatives 24/7/365.

The number for Cox customer service is 1-855-814-6044.

Cox phone lines are open 24 hours a day, 7 days a week throughout the year. But, if you wish to visit a Cox store for in-person assistance, then head to your nearest service location just before 6 pm, which is the closing time.

Cox phone lines are open 24 hours a day, 7 days a week throughout the year. But, if you wish to visit a Cox store for in-person assistance, then head to your nearest service location after 10 am, which is the opening time.

Simply call at 1-855-814-6044 to speak to a representative at Cox, or visit your nearest Cox store for in-person assistance.

Yes. You may have to pay around $120 as ETF if you cancel your Cox agreement before the time is up.

Yes, you can cancel your Cox service online. However, at the moment, cancellation via online chat is on hold. To disconnect your service, simply call 1-855-814-6044 to speak to a customer care agent or visit a Cox service location. After cancellation, you may have to pay a pro-rated bill and return all leased equipment to the company.

To set up a new Cox User ID, follow these steps:

  1. Open the cox.com homepage and select Sign In My Account.
  2. Enter your Cox credentials as given by the provider.
  3. Scroll to the Register your Cox account section, and choose a method to validate your account. It could be with a Phone number, a Service address, or by Account number.
  4. Whichever method you select, click Look up account after entering the details.
  5. Enter a new User ID, a new Password, set up an Email address, and a Security question.
  6. Click Complete registration.

Verify the email address and you’re done!

You can pay your Cox bill via the following methods:

  • • Online (One-Time Payment or EasyPay)
  • • Cox app (Free to download)
  • • By mail (Cox Communications, Inc. | P.O. Box 78071, Phoenix, AZ 85062-8071)
  • • By phone (Call 1-855-814-6044 for billing inquiry | 1-844-734-8513 – Cox pay bill Espanol numero)
  • • In-person (Look up a Cox store near you)
  • • Third-Party locations (CheckfreePay, Western Union, MoneyGram, and Fidelity Express)

Offer terms and conditions apply.Please check for more information.