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Contact EarthLink Customer Service

Get help with billing, account management, and internet issues through EarthLink customer support, or speak with a sales agent about new services.

Connect with a live representative today!

What to Know Before Contacting EarthLink to Order New Services

Before getting in touch with EarthLink customer service to sign up for new services, prepare the following information:

Check EarthLink Availability in Your Area EarthLink Internet plans vary by location, so enter your ZIP code in the search tool to see what’s offered in your area.
Determine Your Internet Needs Note your online activities, number of connected devices, and household users so the agents can suggest a plan with the right internet speed.
Evaluate Your Budget Decide your price range in advance so the agent can help you choose a plan that fits your budget.
Ask About Installation Options Confirm whether you can self-install or need to schedule a technician so you can review installation timelines with the customer service agent.
Have your Address and Account Details Ready Keep your full-service address, account number, and preferred payment method ready, so the representative can process your order quickly.

Ready to upgrade your Earthlink Internet?

Speak with an agent today to compare plans, check availability, and find the best option for your home.

Give Us a Call

Ways to Contact EarthLink Customer Service

EarthLink offers multiple contact options to help you reach the support team quickly. Choose the method that works best for you:

Phone Support

Dial EarthLink phone number to speak with a live agent for account, billing, or technical support.

Sales & New Orders: (844) 413-8998

General & Technical Support:
888-327-8454

EarthLink App

Pay bills, manage your account, upgrade services, and communicate with a support agent directly through the EarthLink App.

Download Now: Apple App Store | Google Play Store

Social Media

Follow EarthLink on social media for updates, support information, and service announcements.

X.com | Facebook | LinkedIn | YouTube

Live Chat

Share your questions and concerns with EarthLink experts via live chat and get quick assistance online.

Start a Conversation

Text

Send your service-related queries directly to EarthLink support agents and receive instant responses on the go.

Send a Text

How to Pay Your EarthLink Bill?

Whether you prefer making one-time payments or having your bill paid automatically, EarthLink offers flexible payment options to fit your needs:

Online Bill Payments

Sign in to the My Account Portal, go to the Billing section, click ‘Make a Payment,’ select your payment method, and submit securely.

Payment via Phone

Call EarthLink’s automated payment line at 888-327-8454, follow the prompts, and pay your bill using a credit or debit card.

Payment via Mobile App

Automatic Payments

Activate the ‘Autopay’ feature through the My Account Portal to have your bill paid automatically from your linked bank account every month.

Frequently Asked Questions

Does EarthLink offer 24-hour customer service?

Yes, EarthLink’s customer service team is available 24 hours a day, 7 days a week via live chat and text to address all general, technical, and service-related concerns. Phone support is available daily from 9:00 a.m. to 9:00 p.m. ET.

How do I upgrade or change my EarthLink plan?

To upgrade your EarthLink Internet plan, call a sales representative at (844) 413-8998 or chat with a live agent to discuss the available options in your area.

How do I check for an EarthLink outage?

To check for an EarthLink outage in your area:

Call EarthLink customer support and ask for the latest updates
Message a live agent via chat or text for real-time information
Check EarthLink’s social media pages for any new outage announcements
Use third-party sites like Downdetector to monitor service status

How can I move my EarthLink service to a new address?

Move your EarthLink service by following the steps below:

Enter your new address on EarthLink’s moving page to check plan availability.
Speak with a representative to get help in selecting the right plan for your home from the available options.
Schedule installation so a technician can set up your internet service at the new address.

Got more questions?

Give us a call. We'll help you find the right answers.

(844) 413-8998

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