Top Spectrum Deals and Buying Guidelines 2019

Check all the latest internet, cable TV, and home phone packages available with Spectrum deals

A Complete Guide to Finding the Perfect Spectrum Deal

This comprehensive guide has one purpose—helping you discover the best Spectrum deal. Telecom service companies offer a ton of packages. Consumers love this variety, but the fact remains that so many options end up confusing the decision-making process.

Getting lost among the labyrinth of facts isn’t a pleasant sensation. Check out any provider website and you encounter an avalanche of numbers, internet upload speeds, download speeds, channel counts, pricing, promotions, and so on.

How do you figure things out without getting frustrated? Follow this guide!

We have categorized all the information and presented it in an easy-to-read way. Read on and find the best Spectrum deal.

Want specific information? Use the sidebar to navigate to the relevant section.

Best Spectrum Deals

Spectrum Coverage & Availability Across the U.S

Spectrum is now widely available in the United States and it’s accessible in 40 states. The company serves 17.3 million cable TV customers and 194 million broadband customers.

Spectrum coverage in each state is shown in the map below:

Spectrum Coverage Map

Deals Offered by Spectrum

Spectrum Deals

Once you select the area the buy flow appears prompting for an address and then presenting available service providers and packages. The option to go back to the guide does not function and instead, you have to reload the page.

Before reading check if Spectrum deals are available in your area.

Let’s take a look at the deals that are currently being offered by Spectrum.

Spectrum Triple Play Packages

Spectrum offers more than simple standalone cable, internet, and voice services. Enjoy high-quality Spectrum services and save your money by consolidating all three services into a single bundle deal. Combining services helps you get more

Spectrum Triple Play Packages

Spectrum Triple Play Select

  • 125+ Channels with Free HD & DVR services
  • Download speeds of up to 1 Gbps
  • Unlimited Downloading
  • Free Internet Modem
  • Unlimited nationwide calling
  • Unlimited Long Distance calling to Canada, Guam, Puerto Rico, and the US Virgin Islands
  • No Contractual obligation
$99.97per month
1-855-814-6041

Spectrum Triple Play Silver

  • 175+ Channels with Free HD & DVR services
  • Includes premium and additional programming such as HBO, Showtime, and Cinemax
  • Download speeds of up to 1 Gbps
  • Unlimited Downloading
  • Free Internet Modem
  • Unlimited nationwide calling
  • Unlimited Long Distance calling to Canada, Guam, Puerto Rico, and the US Virgin Islands
  • No Contractual obligation
$119.97per month
1-855-814-6041

Spectrum Triple Play Gold

  • 200+ Channels with Free HD & DVR services
  • Top Tier programming including HBO, Showtime, STARZ, STARZ Encore, and The Movie Channel
  • Download speeds of up to 1 Gbps
  • Unlimited Downloading
  • Free Internet Modem
  • Unlimited nationwide calling
  • Unlimited Long Distance calling to Canada, Guam, Puerto Rico, and the US Virgin Islands
  • No Contractual obligation
$139.97per month
1-855-814-6041


*availability of service and pricing may vary.
*taxes, fees, and equipment rental charges are not included
1 Gbps is equivalent to 940 Mbps

Spectrum Double Play Packages

Based on serviceability you may find yourself in an area which is not serviceable for TV, internet, and phone. The best values in terms of value for money will forever be the Select Triple Play Bundle based or the Silver Triple Play variant based on your requirement and choice of cable programming. If you're on a budget then bundling cable and telephone is a clear cut must for without the phone you will be paying more for standalone TV services.

Cable & Internet Double Play Options

Double Play Select
(Spectrum TV Select + Internet)

  • 125+ Channels with Free HD & DVR services
  • Download speeds of up to 1 Gbps
  • Unlimited Downloading
  • Free Internet Modem
$79.98per month
1-855-814-6041

Double Play Silver
(Spectrum TV Silver + Internet)

  • 175+ Channels with Free HD & DVR services
  • Includes premium and additional programming such as HBO, Showtime, and Cinemax
  • Download speeds of up to 1 Gbps
  • Unlimited Downloading
  • Free Internet Modem
$109.98per month
1-855-814-6041

Double Play Gold
(Spectrum TV Gold + Internet)

  • 200+ Channels with Free HD & DVR services
  • Top Tier programming including HBO, Showtime, STARZ, STARZ Encore, and The Movie Channel
  • Download speeds of up to 1 Gbps
  • Unlimited Downloading
  • Free Internet Modem
$129.98per month
1-855-814-6041
Internet Double Play Plan

Spectrum Internet + Voice

  • Download speeds of up to 1 Gbps
  • Unlimited Downloading
  • Free Internet Modem
  • Unlimited nationwide calling
  • Unlimited Long Distance calling to Canada, Guam, Puerto Rico, and the US Virgin Islands
  • Up to 28 different popular calling features such as Caller ID, 3-way calling, Voicemail and Blocking unwanted callers
$64.98per month
1-855-814-6041

Spectrum TV Select + Voice

  • Choose from either Select, Silver, and Gold Tier Programming options
  • Free HD & DVR services
  • Free Modem
  • Unlimited nationwide calling
  • Unlimited Long Distance calling to Canada, Guam, Puerto Rico, and the US Virgin Islands
  • Up to 28 different popular calling features such as Caller ID, 3-way calling, Voicemail and Blocking unwanted callers
$59.98per month
1-855-814-6041

Spectrum Single Play Packages

Standalone services are popular options for budget-conscious customers or for those the need only a single service and the simplicity in billing. Standalone telephone service is not available and has to be bundled with either internet or telephone options. If the home telephone is a must have for your residence please refer to the Spectrum Double Play Phone options listed above or consider bundling all three service by selecting one of the triple play options.

Spectrum Internet Plan

  • Download speeds of up to 1 Gbps
  • Unlimited Downloading
  • Free Internet Modem
  • Free Unlimited Access Nationwide to Spectrum Wi-Fi Hotspots
  • Free Spectrum Security Suite for up to 10 devices
$44.99per month
1-855-814-6041

Spectrum TV Select Plan

  • 125+ Channels with Free HD
  • Stream limited channels via the Charter TV App
  • DVR add-on available
$44.99per month
1-855-814-6041

Spectrum TV Silver Plan

  • 175+ Channels with Free HD
  • Includes premium and additional programming such as HBO, Showtime, and Cinemax
  • Stream limited channels via the Charter TV App
  • DVR add-on available
$84.99per month
1-855-814-6041

Spectrum TV Gold Plan

  • 200+ Channels with Free HD
  • Top Tier programming including HBO, Showtime, STARZ, STARZ Encore, and The Movie Channel
  • Stream limited channels via the Charter TV App
  • DVR add-on available
$104.99per month
1-855-814-6041

The Spectrum Brand and Services

Spectrum is owned and operated by Charter Communication which is one of the go-to providers in terms of reliability and cost-effectiveness. Charter Spectrum services currently include internet, home phone, and cable programming services to millions of customers nationwide and are praised for their customer loyalty and overall positive experience.

3 Simple Steps to Discover Great Spectrum Deals

1

Tell Us Your Location

Provide us the details of your address and we will present you with the perfect opportunity to get the best available deals in your area.

2

Select a Package

Choose a package that best suits your requirements or go for a bundle deal to save even more on your monthly bills.

3

Make a Call

Simply call our team of experts and we will help you get the best deals available in your area.

How to Compare Available Spectrum Deals

Choosing the right Spectrum plan can get a bit confusing. If you’re torn between two or three great options a quick comparison will often help you finalize your decision.

Here is a handy comparison chart that lists all the information you need to choose the best deal.

Plans
Promotional Offers
Download Speeds
Upload Speeds
Channels
Home Phone
Triple Play SelectStarts From $29.99Up to 940 MbpsUp to 35 Mbps125+ HD ChannelsUnlimited Nationwide Calling and Long Distance to calling to select Area
Triple Play SilverTriple Play Selecte+$20Up to 940 MbpsUp to 35 Mbps175+ HD ChannelsUnlimited Nationwide Calling and Long Distance to calling to select Area
Triple Play GoldTriple Play Silver + $20Up to 940 MbpsUp to 35 Mbps200+ HD ChannelsUnlimited Nationwide Calling and Long Distance to calling to select Area
TV Select + Internet$79.98Up to 940 MbpsUp to 35 Mbps125+ ChannelsN/A
TV Silver + InternetTV Select + Internet + $20Up to 940 MbpsUp to 35 MbpsN/AN/A
TV Gold + InternetTV Select + Internet + $20Up to 940 MbpsUp to 35 MbpsN/AN/A
Internet + Voice$64.98Up to 940 MbpsUp to 35 MbpsN/AUnlimited Nationwide Calling and Long Distance to calling to select Area
TV Select + Voice$59.98Up to 940 MbpsUp to 35 Mbps125+ ChannelsUnlimited Nationwide Calling and Long Distance to calling to select Area
Charter Spectrum Select TV$59.99 + $20 (Silver TV) + $20 (Gold TV)N/AN/A125+ ChannelsN/A
Spectrum Internet$44.99Up to 940 MbpsUp to 35 MbpsN/AN/A

3 Reasons to Choose Spectrum Deals

Spectrum aims to provide reliable and highly affordable services. In order to attract customers in this highly competitive industry, the company has introduced flexible plans and special value-added offers. A major reason to choose Spectrum over other providers is their contract-free service. Spectrum customers don’t get locked into year-long service agreements and can cancel any time. There are no penalties applied for cancelling your subscription. You also get a 30-day money-back guarantee essentially making the service a risk-free option.

No contracts or data caps

Cancel subscription at any times

30-day money-back guarantee




3 Things to Consider Before Ordering Spectrum Deals

Consumers should understand what they are paying for and keeping an eye on the fine print is always a good idea when signing up for internet, cable or phone services. Additional charges such as taxes, rental fees, etc. are added to the base price and you end up paying more than you planned

Promotion Pricing and Lengths

Spectrum promotional pricing is applicable for a limited amount of time, make sure you are clear on the time range when ordering your deal. If anything listed on your bill isn’t clear or has changed drastically, make sure you give the company a call to figure out the charges.

Early Termination Fees (ETFs) and Service Agreements

ETFs can drive up the overall price once factored into your bill. Most providers levy a charge if the consumer cancels services. The great thing about Spectrum is that it’s a contract-free provider and doesn’t apply any cancellation or Early Termination Fees. You aren’t locked into a contract or service agreement, this means cancelling services won’t result in a penalty.

Hidden Fees and Costs of Spectrum Packages

The arrival of the bill often catches consumers off guard. Seeing a significantly large number that you didn’t expect is an unpleasant experience. Providers do list all the hidden costs, but the information is hard to find among the fine print. Here is a basic breakdown of all the fees applied when you order Spectrum deals.


Applicable Fees on Spectrum Internet Plans

Fee
Amount
Installation$49.99
WiFi Activation$9.99
WiFi Router Rental$5
Data Overage FeeNONE

Applicable Fees on Spectrum TV Plans

Fee
Amount
Installation$49.99
DVR Service Package (up to 4 DVRs)Up to $19.99/mo
DVR Service Fee ( for 1 DVR)$12.99/mo
DVR Equipment Rental$11.99/mo
HBO®, Cinemax®, SHOWTIME®, and STARZ®$15.00/mo
Spectrum Silver TV$20.00/mo

If you want a more detailed breakdown of every charge listed on your Spectrum bill, check the Spectrum billing information page.

These numbers might change depending on where you live and/or other factors. Always make sure you get accurate information when ordering.

Spectrum vs. Xfinity vs. Cox—A Basic Comparison

Customers have many options to choose from when it comes to finding cable TV, internet and home phone services. Browsing an individual provider website is often a pain and finding relevant information is even tougher. A typical consumer will get lost among the tons of technical details and facts. A side-by-side comparison is often the quickest way to find your ideal service provider. Spectrum, Xfinity, and Cox Communications are among the top telecom service providers in the U.S. We compare their major offers and features to help you figure out the best option.

LCD Provider Spectrum

Provider Overview:

Spectrum (formerly Charter) provides cable TV, internet, and digital home phone services. The company recently acquired the fourth largest (Time Warner Cable) tenth largest (Bright House Networks) telecom services providers in the country. The resulting company is now the second largest internet provider and the third largest cable TV provider. It operates under the brand name Spectrum

The American Customer Satisfaction Index (ASCI): 63%

Official Website: Visit Spectrum

Contact Options:

Customer Support: 1-833-780-1880

Support Forum: Visit Online Support and Chat

Check Order Status: 1-855-839-4691

Spectrum Services at a Glance
TechnologyCable
Download Speeds100 Mbps—940 Mbps
Upload Speeds5 Mbps—35 Mbps
Data CapsNone
Channel Count125—200
Price Range (Monthly)
Triple Play Bundles$99.97—$139.97
Double Play Bundles$59.98—$129.98
Standalone Internet$44.99—$89.99
Standalone TV$44.99—$104.99
Spectrum Internet Deals
Deal
Price
Spectrum Internet$44.99 for up to 940 Mbps
Spectrum Double Play
Deal
Price (Monthly rate)
Double Play Select (Spectrum TV Select + Internet)$79.98
Double Play Silver (Spectrum TV Silver + Internet)$109.98
Double Play Gold (Spectrum TV Gold + Internet)$129.98
Spectrum Internet + Voice$64.98
Spectrum TV Select + Voice$59.98
Spectrum Triple Play
Deal
Price (Monthly rate)
Spectrum Triple Play Select$99.97
Spectrum Triple Play Silver$119.97
Spectrum Triple Play Gold$139.97

Spectrum Technology

Spectrum provides all basic residential services, cable TV, internet, and home phone, over a fiber-cable network.

The specific technology is called Hybrid Fiber Coaxial. The network core is built of fiber optic lines which switches over to copper cables at the last mile between a local network node and the subscriber’s residence.

This hybrid network is commonly referred to as cable.

Spectrum Technology

Spectrum Installation Options

Like most providers, Specturm installation is fairly simple. All three services are provided over their fiber-coax cable network. As such, they require connecting a subscriber’s modem/set-top box/phone to a coaxial outlet located in the house. There are two ways to install Spectrum, self-installation or professional installation.

A professional installation costs extra. A technician will visit your residence and set up the service. This option is best for customers who want to avoid the hassle of the DIY approach or aren’t familiar with the technical knowledge needed to configure routers.

Spectrum provides detailed instructions for customers who choose the self-installation route.

Spectrum Installation options
LCD Provider Xfinity Logo

Provider Overview:

Xfinity by Comcast is one of the top cable and internet provider in the U.S. Their digital services include cable TV, digital home phone, and broadband internet.

The American Customer Satisfaction Index (ASCI): 59%

Official Website: Visit Xfinity

Contact Options:

Schedule Call: 1-800-XFINITY(1-800-934-6489)

Online Tech Support: Visit Online Support

Official Community Forum: Official Community Forum

Store Locator: Store Locator

Xfinity Status Center: Xfinity Status Center

Xfinity Services at a Glance
TechnologyCable
Download Speeds15 Mbps—1000 Mbps
Upload SpeedsUp to 35 Mbps
Data CapsApplied after 1024 GB/mo
Channel Count140—260
Price Range (Monthly)
Standalone Internet$39.99—$92.95
Standalone TV$30.00—$84.99
Standalone Phone$29.99—$34.95
Double Play Bundles$59.99—$129.99
Triple Play Bundles$79.97—$149.99
Xfinity Internet Deals
Deal
Price(monthly)
Xfinity Performance$39.99 for 60 Mbps (Promotional price. $74.95 after 1 year)
Xfinity Performance Starter$49.95 for 15 Mbps
Xfinity Extreme Pro$79.99 for 400 Mbps (Promotional price. $99.95 after 1 year)
Xfinity Gigabit$89.99 for 1000 Mbps ((Promotional price. $104.95 after 1 year))
Xfinity Blast!$92.95 for 150 Mbps
Xfinity Double Play
Deal
Price (Monthly rate)
Choice Double Play (Choice TV + 100 Mbps Internet)$59.99
Standard Double Play (Limited Basic TV + 100 Mbps Internet)$69.99
Select Double Play (Limited Basic TV + Digital Preferred Tier + 100 Mbps Internet)$79.99
Signature Double Play (Select Double Play + NETFLIX, SHOWTIME, STARZ)$99.99
Super Double Play (Select + NETFLIX, HBO®, SHOWTIME®, STARZ®, CINEMAX®, TMC® )$129.99
Xfinity Triple Play
Deal
Price (Monthly rate)
Standard Triple Play$49.99
Select Triple Play$99.99
Signature Triple Play$119.99
Super Triple Play$149.99

Xfinity Technology

Xfinity provides their telecom services nationwide over a broadband cable-based network.

Cable networks use copper wires that are faster at transmitting data as compared to traditional DSL.

Usually the download speeds are much higher than upload speeds. Xfinity is planning to offer gigabit speeds in limited areas.

Xfinity Technology

Xfinity Installation Options

Xfinity makes self-installation a breeze. Customers receive a self-install kit containing detailed instructions. Follow these to quickly set up your Xfinity services.

Professional installation comes at a small additional cost. This option is best if you are subscribing to cable TV services because of the extra work involved in setting up wiring.

LCD Provider Cox Logo

Provider Overview:

Cox Communications (formerly called Cox Cable) provides internet, cable TV, and digital phone plans. The company serves 6.2 million residential and business customers. Two-thirds of their residential customer base subscribes to one of their bundle deals.

The American Customer Satisfaction Index (ASCI): 63%

Official Website: Visit Cox

Contact Options:

Customer Support: 1-800-234-3993

Online Help: Visit Online Help

Live Support: Contact Live Support Online

Specialized Moving Services Help: Transfer Service

Advanced Technical Care Line(Paid): 1-877-COX-ASST (269-2778)

Cox Communications Services at a Glance
TechnologyCable
Download Speeds10 Mbps—1000 Mbps
Upload Speeds1 Mbps— 35 Mbps
Data CapsApplied after 1024 GB/mo
Channel Count140—250
Price Range (Monthly)
Standalone Internet$39.99—$92.95
Standalone TV$25.00—$64.99
Standalone Phone$29.99
Double Play Bundles$89.99—$129.99
Triple Play Bundles$89.99—$129.99
Cox Internet Deals
Deal
Price(monthly)
Cox Internet Starter 10$29.99
Cox Internet Essential 30$39.99
Cox Internet Preferred 100$59.99
Cox Internet Ultimate$79.99
Cox Internet Gigablast$119.99
Cox Double Play
Deal
Price (Monthly rate)
Cox Bronze Duo (Over 140 channels + 100 Mbps internet)$89.99
Cox Silver Duo (Over 170 channels + 300 Mbps internet)$109.99
Cox Gold Duo (Over 250 channels + 300 Mbps internet)$129.99
Cox TV Starter + Internet Essential 30$64.99
Cox TV Starter + Internet Preferred 100$84.99
Cox TV Starter + Internet Starter 10$54.99
Internet Starter 10 + Voice Premier$66.98
Internet Essential 30 + Phone$49.99
Internet Preferred 100 + Phone$69.99
Cox TV Starter + Internet Starter 10 + Voice Premier$66.98
Cox Triple Play
Deal
Price (Monthly rate)
Cox Bronze Bundle$89.99
Cox Silver Bundle$109.99
Cox Gold Bundle$129.99

Cox Communications Technology

Cox Communications deliver their internet service over a coax network. The central node (called a backbone) that interconnects the vast cable network uses next-gen fiber optic technology. These faster cables travel all the way to specific neighborhoods. The neighborhood node is connected to individual residences via coaxial cables.

This node implements a load balancing mechanism that allows individual residences to share bandwidth.

Cox Communication Technology

Cox Communications Installation Options

Like most providers, Cox offers a self-installation option as well as professional installation service. They encourage customers to opt for self-installation if the residence is located in an area already wired for Cox service. This is an easy and budget-friendly choice.

Cable TV services and phone plan subscribers should pay for professional installation because the process is more complicated. Setting up these services requires fiddling around with complicated wiring.

Cox Communication Installation Options

Spectrum Network Technology

There are three broad categories of network technologies: DSL Network, Cable and Fiber Optic.

Spectrum primarily offers cable internet to its customers considering the fact that cable was one of the fastest network available until the introduction of fiber technology that transmits greater internet speeds.


Renting Equipment from Spectrum vs Buying Your Own

Renting equipment from your internet provider sounds convenient and cheaper at first, but the cost adds up over time. Usually the provider will include a plug-and-play device that is a breeze to install and operate. However, the monthly rental costs added to your bill mean you are paying the same amount for equipment that is getting older. In this case, buying a router/modem is the more cost-effective option.

A mid-range router or modem isn’t very expensive and takes about half an hour to configure. You don’t need to be a telecom engineer to set up the equipment. Plus it’ll save you hundreds of dollars over the years. Keep in mind rented equipment is replaced by the provider in case of malfunction. If you buy your own, repairs and replacement are your responsibility.


Spectrum Offers 4 Amazing Value-Added Features with All Deals

Spectrum TV App

Spectrum’s TV App is the most convenient way to watch TV on the go. Catch On Demand shows and movies as well as live broadcasts.

  • Watch live TV
  • Access up to 30,000 On Demand titles
  • Watch TV online on any device
  • Control your set-top box via the app
  • Get customized recommendations
  • View 14 days of program listings

Simply download the app on your device and log in using your Spectrum username and password. Most Android and Apple devices are supported, find your device in the list below.

Download Spectrum TV App on Supported Devices

iPad®, iPad® mini, iPhone® and iPod Touch®Apple Store Icon
All Android phones and tablets using the Ice Cream Sandwich (Android 4.0) and aboveGoogle Play Icon
All Kindle Fire models except for first-gen devicesAmazon Logo
Roku devices and TVs except for first-gen devicesRoku Channel Store Icon
All Samsung Smart TVs released in 2012 or laterSamsung Logo
All Xbox One modelsXbox Logo

TV Channel Apps

TV channel apps give you quick access to your favorite channels on your mobile devices. Download a specific TV channel app and watch on your smartphone, tablet, or other devices. You’ll need you Spectrum user name and password to log in.

Here is a list of major TV channel Apps available with a Spectrum TV subscription categorized by type.

Family and Kids
Cartoon Network LogoDisney Now LogoNick LogoNick Jr LogoUniversal Kids Logo
Movies
Epix LogoHBO Go LogoStarz LogoShowtime LogoMax Go Logo
News
CNN LogoCNBC LogoC-Span LogoFox News LogoMSNBC Logo
Sports
Espn LogoWatch NFL LogoFox Sports LogoCBC Sports LogoCNBC Golf Logo
Entertainment
Abc LogoCBS LogoComedy Central LogoE LogoHallmark Channel Logo
Educational
Discovery Go Logo Science Go LogoSmith Sonian LogoAnimal Planet LogoDiy Network Logo

Channel availability differs across platforms and devices, visit the official Spectrum TV Channel Apps page for links and a complete channel listing. Premium channels such as HBO GO, STARZ, etc. are only available if they are included in your subscription.

Contract Buy-Out

Most people are stuck with slow and unreliable internet connectivity. The reason is that switching to a better provider is too expensive because they have signed a contract. Spectrum lets you join their contract-free network and gives added incentive in the form of a contract buy-out option.

Customers switching over to Spectrum can request a contract buy-out up to $500* and start enjoying blazing fast internet speeds and quality entertainment. Simply choose a Spectrum deal, fill out the Spectrum Contract Buyout Form and email the form plus a copy of your final bill to Spectrum.

Internet Security Suite

Spectrum internet connectivity includes a Security Suite that protects your data and devices online. Surf without any worries of malware or virus infections with the powerful real-time protection of Spectrum Security Suite. The security suite can be installed on up to 10 devices at no extra cost. Another great feature is the parental controls. Use the suite control panel to define and implement content rules that will restrict access to objectionable websites.

Malware hiding in your system allows hackers to remotely access your computer to steal personal data. The AntiBot Scanner included in Security Suite helps remove any botnet malware from your system.


Simple Guidelines to Buy Spectrum Deals

When it comes to buying the perfect deal for your home, you need to consider the points listed below:

  • Location of your residence
  • Deals available in your area
  • Requirement of internet speed and internet usage
  • TV channels that you would like to watch
  • Phone service and its usage
  • Number of people who would avail the services

Once you have answered these questions, you will have a clear picture about what you are looking in a bundle deal and this will enable you to choose the best suitable deal for your home.

Spectrum has made it very simple for its customers to avail the deals offered by the company. You can easily place an order online or call.


How to Install Spectrum Internet?

There are two installation options for new Spectrum customers: self-installation and technician installation.

Self-Installation

This type of installation is recommended for people who avail the stand-alone service of Spectrum internet. People often avail this service to save their money because hiring a professional would cost them more. Moreover, this type of installation is the fastest way to activate your internet service, as you do not have to wait for the professional to come to your place for the installation.

Technician Installation

This option is recommended for people who subscribe to more than one service because the setup gets complicated and you might not be able to configure the wireless network on your own. However, in order to avail the assistance of an expert, you will have to pay the expenses associated with the installation.


The Evolution of the Spectrum Brand

Customers are often confused by mentions of Time Warner Cable and Bright House Networks when shopping for Spectrum deals. There is a simple explanation for this anomaly.

Spectrum is the customer-facing brand operated by Charter Communications. The company acquired two competing providers, Time Warner Cable and Bright House Networks. Large mergers are common and it often takes some time for companies to roll out a complete brand transition. The only thing consumers need to remember is that Time Warner Cable, Bright House Networks, and Spectrum are the same company.

Before this merger, Charter was the seventh largest cable TV provider in the United States, Time Warner Cable was the fourth largest, and Bright House was ranked as the tenth largest. The combined brand, Spectrum, now serves up to 17.3 million cable TV customers and is ranked as the third largest provider. The number of broadband customers served by Spectrum is about 194 million, making it the second largest internet provider in the country.


What Changes for Current Time Warner and Bright House Customers?

In a nutshell, not much will change for current Time Warner/Bright House customers. Whether you are a part of Bright House, Time Warner Cable, or Charter family, you will be informed if and when any service upgrades are implemented.

  • Pricing and plan options remain unaffected
  • You can continue to pay bills using your usual preferred method
  • Access the online subscriber portal with your current user id and password
  • Spectrum representatives will inform you of any changes that are applicable

As the brand transitions and changes roll out, current customers might face problems paying bills, revisions in pricing or features, etc. The specific changes depend on the location and subscription type. Please get in touch with Spectrum customer services to find out details.

Spectrum continues to provide high-quality cable television, internet, and home phone services to consumers across the country. Whether you are a new subscriber or a current TWC or Bright House Networks customer, you’ll be sure to get the best quality service and the best deals with Spectrum.


Questions and Answers

Q1. Does Charter Spectrum offer any discounts for low-income households?

Yes. Spectrum recently launched their Spectrum Internet Assist program that provides high-speed internet access to all qualifying households. If you qualify you can only pay $14.99 per month. Senior citizens are also eligible for this program.

Qualifying criteria:

A member of the residence is a recipient of any one of the following programs:

  • The Community Eligibility Provision (CEP) of the NSLP (National School Lunch Program)
  • The National School Lunch Program’s free or reduced lunch provision
  • Receiving Supplemental Security Income ( ≥ age 65 only)

Q2. My Spectrum bill just skyrocketed all of a sudden. Haven’t changed anything. What could be the problem? I live in Detroit if that helps.

This usually happens when your promotional price period ends. Promotional pricing is only applied during the first year of service provision. The increase comes as a shock, but this is standard practice in the cable TV industry. Only new customers are eligible for promotional pricing.

Q3. Can I customize my channel selections? I want to lower my bill somewhat and heard it would help.

Sadly, no. Spectrum channel lineups are locked and can’t be customized. You can sign up for their Spectrum TV Choice streaming service at a cheaper rate than cable TV. Please note that only Spectrum internet customers are eligible for Spectrum Choice. This way you’ll be paying for an internet-only plan with flexible streaming choices.

Q4. Are Spectrum bundles worth buying?

Absolutely. Bundle deals by Spectrum are specially designed for people who want to avail multiple services at economical rates. Unlike other service providers, Spectrum does not have a data cap, which is extremely beneficial for people who like to stream HD movies and play online games.

Q5. I don’t want to buy a DVR from Spectrum, can I use my own?

You can. However, keep in mind that Spectrum won’t offer support, repairs or replacements. If you store tons of content then getting your own device makes sense. Tech-savvy customers even opt to install their own router instead of renting one from Spectrum.

Q6. I am a Time Warner customer from Ohio. How will the merger affect my bills?

Time Warner customers in Ohio will see a new name on their cable bills. The major change legacy Time Warner customers will notice is the change in internet speeds. Spectrum offers 60 Mbps internet and no data caps are applied. This is definitely an improvement over the old TWC service. Cable TV subscribers will have more On Demand choices and more Spanish language channels. Another new feature is the Spectrum TV App that lets you watch live TV on your mobile devices.

Q7. Why did Charter merge with Time Warner Cable and Bright House Networks?

The company wanted to consolidate strengths and provide high-quality standardized services to the maximum number of customers. Charter has officially taken over Time Warner Cable and Bright House Networks. These legacy brands will be combined with the Spectrum brand so that customers do not come across any problems with their services. Since the merger, Spectrum has improved its services and it covers almost all of the United States in order to facilitate customers who live in remote areas.

Q8. How do I get in touch with Spectrum support?

Spectrum customers have 24/7 access to highly qualified service representatives. Any issues are resolved easily if the reps can get accurate information about your account. Customer representatives at Spectrum need some basic information from you so that they can resolve the problem that you are suffering effectively as well as efficiently. So, make sure that you have the following information handy when you are making a call to the Spectrum support line.

  • Your Spectrum Account Number
    Every Spectrum customer is issued a unique account number which is also printed on every bill that you receive on a monthly basis. You need to tell your account details to the customer representative so that your call goes smoothly and you can receive instant customer support.
  • The Last 4 Digits of Your Social Security Number
    This information helps the customer representative verify your identification in order to ensure that it is actually you who is making the call.
  • A Note Taking Device
    You need to have a note-taking device with you at all times because you might have to note down confirmation numbers, phone numbers and other service related information.

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* Please note that the prices for standalone services and bundle deals might change due to differences in applicable taxes across states. Call 1-855-814-6041 for updated and location-specific pricing information.

**More plans might be available in your area. Please call Spectrum customer services representatives for information.