Cox offers three main services including Cable TV, Internet and Phone services. For the security of all these services, Cox has introduced a Service Protection Plan for their customers.

For a small added monthly fee, the protection plan resolves:

  • App bugs
  • All company-products wiring issues
  • Device troubleshooting
  • Service interruption
  • Software glitches

The Cox Protection Plan also includes online or remote support for products and service information. This involves information on:

  • New cox devices
  • Troubleshooting product or service issues
  • Analysing customer equipment
  • Identifying uncertified equipment or accessories

On top of providing informational support, Cox Service Protection Plan provides support for:

  • New device setup
  • Device configuration
  • Troubleshooting
  • Device connectivity
  • Device synchronization

You can read up a detailed Service Plan terms and conditions here.

Why do you need the Cox Service Protection Plan?

Subscribing to the service protection plan will ensure that a qualified cox customer support team member deals with all your technical and support problems. This will also save you from the hassle of having to look after things yourself. Having a protection plan also saves you from maintenance costs.

Getting support from authentic customer care service will also protect you from the fear of being scammed. By subscribing to the plan, Cox automatically becomes responsible for all your technical problems.

How to Subscribe to the Cox Service Protection Plan?

You can subscribe to the Cox Service Protection plan by simply calling your Cox customer care service anytime. The customer care representative will subscribe you to the plan for a monthly fee. If you decide to cancel your subscription within 60 days of signing up, you will be charged a full-service charge for a 90-day period. If you decide to cancel your plan, you will not be able to re-subscribe to the plan for 6 months.

In conclusion

The Cox Service Protection Plan is like insurance for your Internet, Cable TV, or Phone service depending on which and how many you use. With a minimal additional charge on your monthly service fee, you get access to 24/7 technical support which also covers the cost of re-wiring. Have any information queries related to products and technical procedures, just connect with a customer representative through their online chat and solve all your problems from the comfort of your home.