What Does the Cox Service Protection Plan Cover?

Cox Service Protection plan is an excellent offer for Cox service users as it covers service charges for any repairs or maintenance done on the customer’s premises. Want to know more about what the Cox Service Protection plan covers? Read on to find out:

What is the Cox Service Protection Plan?

The Cox Service Protection Plan offers comprehensive repair and maintenance solutions without charging the customer. The plan operates on the idea that Cox won’t charge its customers if the issue occurs within the customer’s premises or ‘Demarcation Point’.

Each demarcation point varies according to the customer’s residence. For instance, it begins from a weatherproof box outside the house for residential customers, whereas it can be a terminal block for business customers.

How Much is the Cox Service Protection Plan?

The plan starts from $6.99/mo. And you can unsubscribe to the plan whenever you want by contacting Cox customer service. However, once you do, you can’t resubscribe to it until after six months. In addition, if you’re unsubscribing from the service before 90 days, Cox may apply the full charge for the service calls made during this time.

People Also Read: Top Ways to Lower Your Cox Internet Bill

What Does the Cox Service Protection Plan Cover?

The plan is designed to facilitate the customers by covering expenses occurring as repairs or maintenance within their demarcation point. Here’s what it covers:

Wire repair and replacement: Cox repairs and replaces any damaged wire from the demarcation point to a telephone jack, Cox internet modem, or a video receiver. This also includes damages caused by animal chews.
Replacement of fittings: Cox will replace fittings, splitters, amplifiers, and outlets required during the process, regardless of the installer or vendor, but in accordance with the industry standards.
Wiring: Cox will provide wiring, installed previously with any Cox service, for the current repairs and maintenance.
Customer education: Cox will ensure that the customer is educated regarded the services and equipment provided.
Service Troubleshoot: Cox will also ensure to identify and troubleshoot problems the customer is facing with the service(s) or the equipment. This also includes providing analysis on any customer-owned equipment that impedes Cox’s services, and verifying that the services and equipment are operating properly.
Incorrect Usage: Cox will determine if there are any incorrect connections, unauthorized outlets, or jacks, or existing problems at the customer’s end, before installing Cox services that hinder service workability.

People Also Read: Does Cox Offer a Military Discount?

What Does the Cox Service Protection Plan Doesn’t Cover?

Here’s a list of actions that Cox won’t be covering under the Cox Service Protection Plan:

Wall Fishing/ Wall Punching: Cox will not perform wall fishing/ wall punching during wiring repairs. This also includes installation or relocation of jacks/ outlets, and repair or replacement of wiring due to remodeling.
Failed Self-Installation: Cox will charge for installation if the customer fails self-installation.
Changes to Cox Services: Cox will not cover fees associated with installation, removal, relocation of, or change to, Cox Services.
Complex Wiring: Any wiring panel or complex wiring will not be covered.
Competitor Equipment: Cox will not be covering wiring that interferes with Cox services or supports competitor services installed at the customer’s residence.
Equipment: Unless under warranty from Cox, no customer-owned equipment or internal wiring of the equipment causing interference will be covered by the plan.
Truck Roll Charge: All truck roll charges for swapping or changing out Cox equipment.
Category 5 Cable: Unless installed by Cox, maintenance or repairs of a Category 5 cable will not be covered.
Computer Configuration: Any computer configuration assistance, repair, or replacement of remote control or batteries, and installation of home entertainment systems & related equipment are not covered.
Natural Wiring Damage: Wiring damages caused by vandalism, fire, flood, earthquake, Acts of God, gross negligence, or willful damage are not covered.

How to Get/ Apply for the Cox Service Protection Plan?

You can subscribe to the Cox Service Protection Plan by using the following steps:

Online Application

Head to Cox’s website and sign in with your Cox user account credentials.
Head to the Services section and then to Add-Ons (or Enhancements).
Review the terms and conditions and add them to your existing plan.
Complete any payment information following this step.
Submit your request.

Customer Services

Dial the Cox customer service contact number.
Once connected, let the agent know that you need to subscribe to the Cox Service Protection Plan.
Follow the instructions provided by the agent and provide any information requested.
The agent will confirm the submission of your application.

You can also use live chat or visit your nearest Cox service center for this purpose.

What are the Terms & Conditions for the Cox Service Protection Plan?

The Cox Service Protection Plan is for Cox customers only. Once you stop using the Cox services, Cox reserves the right to suspend or terminate the Protection Plan without any prior notice.

In addition, Cox also reserves the right to suspend or terminate the services if any misuse of Cox services is observed. This also applies to any hazard to the customer or property, hindering the technician in their work.

However, Cox will provide a 30-day prior written notice for any changes in the terms and conditions, which may be included in your monthly bill.

Furthermore, Cox will not be liable to any damages, direct or indirect, caused due to your negligence in using Cox services.

Wrapping Up

So, now you know what does Cox Service Protection Plan covers. Simply reach out to Cox customer services to get this plan and benefit from its perks, saving on service charges where applicable.

FAQs

Who can get the Cox Service Protection Plan?

Cox Service Protection Plan is available only to Cox service subscribers (internet, TV, phone).

Can I get new wiring installed with the Cox Service Protection Plan?

Yes, if covered already, the Cox technician can install new wiring. However, any complex wiring installation or wall fishing/ wall punching isn’t covered in this plan.

How can I unsubscribe from the Cox Service Protection Plan?

You can unsubscribe by simply contacting Cox customer services and asking them to remove the plan from your current Cox service package.