Where to Return Your Cox Equipment?

Switching providers and want to return your Cox equipment? You can do it in no time by simply dropping the equipment off at a Cox customer care store, a UPS store, or having Cox’s technician pick it up from your address. Read our guide below to learn in detail how and where to return your Cox equipment at the end of the service life:

What Equipment Do You Need to Return?

Here’s a list of equipment that you need to return when your Cox service ends:

Internet modem or WiFi gateway
Cable boxes and digital TV tuners
DVRs and HD/4K receivers
Remote controls
Power cords and adapters
Phone modems and telephone equipment
Security equipment, sensors, and monitoring devices

Please note: Any device or equipment that you’ve bought (not leased) is your property, and you do not have to return it.

Where to Return the Cox Equipment?

If your service is ending with Cox, you need to return the equipment, since non-return will result in additional charges on your final bill. Here’s where to return it:

At Cox Service Store

The first and most preferable way is to drop your equipment at any Cox service store nearby. It’s reliable since you’ll be returning the equipment yourself, the representative will be providing a return receipt right away, and your return’s entry will be made into the system instantly.

All you need is to find a Cox store nearby, bring all the equipment to return along with a photo ID, and that’s it. You can even cancel your Cox services and return the equipment using this method, and complete the process in one trip.

At UPS Delivery

If a Cox service store is not available in your area, you can drop the equipment at a nearby UPS store. With the ‘Return Anywhere’ partnership between Cox and UPS, you can easily return your Cox equipment at any UPS store by simply:

Packing all equipment in a sturdy, padded box.
Get your ‘Return Barcode’ from Cox by logging into your account, using chat, or having the representative email it to you.
Take the box to the nearby UPS store.
The UPS representative will scan the return barcode, provide you with a tracking slip, and ship the package without any cost.

Just ensure to keep the tracking slip with you until you’ve received confirmation from Cox that your equipment has been successfully returned.

Technician Pickup

If, for some reason, you’re unable to visit a Cox or UPS store, you can schedule a technician pickup by contacting Cox customer services. You’ll have 15 days to return the equipment to avoid additional charges, so ensure to schedule an appointment beforehand. Cox doesn’t charge for technician pick up so you can easily avail this service without worrying about spending any money.

Tips for Avoiding Disputes

Keep the following tips handy to make your equipment return process smooth and dispute-free:

Contact Cox Customer Service Before Returning

Whether you’re canceling, moving, or transferring the service, ensure to keep Cox customer services in the loop to avoid any ambiguities with equipment return. This can cause issues with your billing and can add additional charges to the final bill.

Keep Every Receipt

Make sure that you’re keeping every receipt and tracking slip acquired during the equipment return process. Ask the representatives for one if they haven’t provided, or get a confirmation email or text for tracking.

Return All Accessories

Make sure you’re returning all accessories leased from the provider. This ensures that you’ve returned all the equipment, helping to avoid any disputes later.

Check Your Account for Information

For more information or updates regarding the process, check your Cox account for any notifications from the provider.

Wrapping Up

Now you know where and how to return your Cox equipment. Just ensure to return all leased equipment to avoid any unnecessary charges to your final bill. Contact Cox customer services for assistance or information during the process.