Want to return your Cox equipment but don't know where to start? You are in the right place.

This blog aims to discuss the most convenient and efficient ways to return equipment to Cox. From delivery locations to delivery options, we've got you covered.

What Is the Process for Returning the Equipment?

When it comes to returning Cox equipment, you have several options. Depending on your location and the equipment you need to return, one option may be more convenient than the other.

Let’s walk you through all the ways to return Cox devices:

Return to store

One way to return Cox devices is to take them to your nearest Cox store. This can be a good choice if you live near a store and the equipment isn't too big or heavy to carry.

To find a Cox store near you, use the Cox Retail Store Locator. Be sure to bring along a valid ID and any cables or accessories that come with the equipment.

If you are a Cox Business customer and have recently replaced, disabled, upgraded, or downgraded a device, it is important to return Cox Business devices within 10 business days to avoid non-refundable device charges. However, before returning any devices, you must contact Cox to make changes to your account.

Mail it in

If you can’t find a Cox store in your area, you can return the equipment by mail. To do this, contact Cox Customer Service and request a return label. Once you receive the label, you can pack the device and ship it back to Cox.

Include any cables or accessories that came with the device and a note with your account details and the reason for the return.

For customers who are near a UPS store or have moved to an area where Cox does not operate, the Return Anywhere option allows you to return Cox equipment to any UPS store in the United States.

The process is simple, and customers don't need a return box or shipping label. However, it is important that you contact the provider directly to change the service before returning the equipment to avoid potential charges.

Technician Pick-up

Another option for returning your equipment is to contact Cox Support to arrange an appointment with a technician to collect your equipment.

This option is ideal for customers who have difficulty transporting equipment to a return location or who need to return multiple items. A team of experts will come to you, pick up the equipment, and return it to the right place.

For More Information, Call (844) 712-0803

Tips For a Smooth Return

Whether you're returning devices in a store or by mail, there are a few things you can do to make the process easier:

  • Make sure the equipment is in good working order: Cox will only accept equipment that is in good working order. If the device is damaged, charges may apply.
  • Keep all original packaging and accessories: Cox requires all original packaging and accessories to process your return.
  • Follow the instructions from Cox Customer Support. If you are returning devices by mail, Cox Customer Support will provide you with detailed instructions for packing and shipping the devices. Please follow these instructions carefully to avoid delays or return issues.
  • Be prepared to provide your account information: Cox needs your account information in order to process your refund. Please have this information ready when you call customer service or bring the equipment to the store.

Note: The following items must be returned to avoid charges: digital TV tuners, power cords or adapters, internet modems, phone modems, remote controls, telephone equipment (such as switches or physical phones) security equipment, sensors, and monitoring.