WOW!’s customer service is available around the clock for your connectivity needs. Whether you have an installation question or a pricing concern, personalized assistance is just a call away.
WOW!’s people-first service team has your back every step of the way, whether it’s troubleshooting, billing, or moving services to a new home. Here are the most common reasons customers contact WOW!:
Internet Outage
Visit WOW!’s maintenance advisory page to check service alerts or report an internet outage in your area.
Billing Issues
Get instant support to manage your account, make monthly bill payments , and more.
New Service Inquiries
Learn about the available internet plans, popular bundle deals, and add-ons in your area.
Service Cancellation
Request cancellation of your WOW! services online or by phone.
Service Relocation
Easily transfer your WOW! services to your new place after confirming availability.
Plan Upgrades
Get assistance with upgrading your WOW! Internet plan if the current speeds don’t align with your online needs.
Technical Problems
Instantly connect with an agent for help with technical issues or service-related problems.
Equipment Returns
Learn how to return your WOW! Internet equipment with easy step-by-step instructions.
Discuss all your questions, concerns, and suggestions with WOW!’s customer care experts using the following quick and reliable channels:
Dial the WOW! customer service number for instant support with billing, installation, troubleshooting, and technical issues.
1-866-496-9669Contact the WOW! sales team to get the latest on new services, offers, deals, and more.
(844) 726-0726Send a quick message using the live chat option on WOW!’s support page to get solutions to all your service-related issues.
Start a ConversationEmail all your important questions and concerns to the WOW! customer support team.
Send an EmailStay in the loop about the latest promotions and exciting discounts by following WOW!’s official social media accounts.
Stop by your local WOW! store to have a face-to-face conversation with WOW! service agents.
See Nearby LocationsCollect the following information before contacting WOW! customer service to ensure a smooth and efficient support experience:
Both existing and new customers must also make a list of all the questions or concerns they have about the services they’re considering. Asking them will help ensure they get all the desired answers.
Customers should also make sure that all the important details (like recent receipts, outage information, service notifications, etc.) are on hand so the issue can be explained clearly with evidence.
WOW!’s customer support team is available around the clock to address your service-related concerns. So even if you have a question at 2 a.m., a representative will be there to assist you with minimal wait times and multiple ways to get in touch.
Refer to the table below for a quick overview of the popular WOW! contact options and their availability:
| Contact Options | Days Available | Hours | Best For |
|---|---|---|---|
| Phone | 7 days a week | 24/7 | Connection issues, new subscriptions, plan upgrades, urgent problems |
| 8 AM – 8:30 AM ET | Billing, general inquiries | ||
| Chat | 7 days a week | 7 AM – 11:45 PM ET | Quick questions, technical support, and account access issues |
| 7 days a week | 24/7 | Service concerns, follow-ups, feedback, suggestions |
Make your monthly WOW! payments quickly using any of the convenient payment options mentioned below:
Pay via Phone
Call 1-866-496-9669 to pay your WOW! bill using your credit or debit card.
Pay Online
Make one-time payments or set up automatic payments by signing in to your WOW! account and accessing the online account manager.
Pay in Person
Visit your nearest authorized WOW! store to make your monthly payment using cash or card.
Pay by Mail
Send your payments by mail to the specific address mentioned at the top of your WOW! billing statement.
Take a look at the following self-service options from WOW! if you prefer managing things on your own instead of speaking with a representative.
Sign in to your WOW! account to check your bills, manage settings, set up autopay, and troubleshoot common issues, all in a single place.
Sign InFind quick answers about Account and Billing, Internet, TV & Streaming, and Phone services at the WOW! Help Center. Just select a category to explore frequently asked questions and helpful guides.
Browse the Help CenterLog in to the WOW! Mobile App to manage your account, make payments, upgrade your plan, and even check data usage, right from the palm of your hand.
Download NowAre you experiencing issues with your WOW! service? Try these quick, tried-and-tested hacks to get your service back up and running in no time:
Experiencing Internet Connectivity Glitches ?
Put your worries aside and try:
For more common fixes, check out this guide on how to swiftly restore your internet connection.
Dealing with Slower Speeds than Usual?
Take a deep breath and try the following:
After trying these, run a speed test to see if your internet speed has improved.
Struggling with your WOW! TV Setup?
Fret not and follow these steps:
Facing a Total Internet Drop?
Don’t panic and apply these tips:
If the issue persists, visit the WOW! Maintenance advisory page to check for potential outages in your area. You can also explore our detailed internet connection troubleshooting manual for more helpful tips.
WOW! earns great reviews from its customers for metrics like reliability, quick response times, multiple support options, reliable service quality, and helpful moving and billing support. The American Customer Satisfaction Index (ACSI) 2024 report shows that, in general, fiber ISPs like WOW! score higher than non-fiber ISPs.
Independent reviews and our own ratings highlight WOW!’s strong performance, showing that it regularly meets customer expectations. The table says it all:
| ACSI Rating: 4.0/5 LCD Rating: 3.5/5 |
|
|---|---|
| Measures | Performance |
| WOW! Live Chat Response Time | < 50s |
| U.S.-Based Support | Yes |
| Self-Service Tools | Yes |
| Outage Alerts | Yes |
| Moving Assistance | Yes |
“Solved my issue within minutes
My modem had been acting up for quite some time, so I called WOW! customer support. To my surprise, the rep picked up the call after a mere 5 seconds and was super friendly.
He gave me quick, simple instructions that helped me get my internet back in under 15 minutes. Honestly wasn’t expecting such fast service.
By: -Carol R, “Got my internet set up in a breeze
I reached out to WOW! for help setting up my modem and router at home. The rep asked if I’d prefer a professional installation.
I said yes, and he scheduled a technician visit in a flash. Pretty efficient, I must say.
The technician came, installed the equipment, and left with a smile.
“Addressed the internet outage issue quickly
I experienced an internet outage a few days back. Frustrated, I contacted WOW! customer service. The service rep asked me to wait for 5 minutes (which was a bit annoying) while he checked for outages in my area.
He then assured me that the issue was already being worked on and that my connection would be back in 30 minutes.
Yes, you can transfer your WOW! services to your new house by following the steps below:
WOW! charges a $10 fee for self-installation. However, you’ll need to pay $99 if you choose the professional installation option.
You can cancel your WOW! Internet service by:
Yes, you can upgrade your WOW! Internet plan if you’re looking for greater speeds. Just pick up your phone and call a WOW! representative who will help you find a faster, more reliable plan for your online needs.
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