How to Transfer Cox Service?

If you’re moving to a new address permanently, transferring your current internet service is a great option to consider. Luckily, Cox gives its customers the liberty to transfer their services to a new address without any hassle. Want to know how? This blog will cover the important aspects about how to transfer Cox service. Let’s begin:

How to Transfer Cox Services?

Below are the ways that you can transfer your Cox services to a new address:

Transfer Through Cox’s Website

Visit cox.com and sign in to your Cox account with your User ID and Password.
Signing up will show the My Account
Find Move My Service under your current address in the Account Header. This opens the Move Service
Enter the address where you want to move and check for the availability of Cox’s services at your new address.
If the services are available, you can continue to click on Review Plan.
- This allows you to review your account details and how you would like to transfer your services.
If the services are unavailable, you’d need to reach out to Cox customer services and disconnect your services.
You can use the following ZIP code search to find available providers in the area that you’re moving to:

Transfer Through the Cox App

Open your Cox mobile app and sign in to your account with your User ID and Password.
Find Move My Service in the Billing Tab within the app.
Enter the address where you want to move and check for the availability of Cox’s services at that address.
If the services are available, you can continue to click on Review Plan.
- This allows you to review your account details and how you would like to transfer your services.
If the services are unavailable, you’d need to reach out to Cox customer services and disconnect your services.

What to Know About Transferring Cox Services?

Before you transfer your Cox services, here are some things that you should know:

Your Internet Stays with You

With your Cox account, you can connect to public Wifi hotspots of Cox Internet nationwide. Just search for one and log in with your Cox account to access the Wifi.

Carry the Equipment

Make sure that you’re bringing your Cox equipment with you to the new address. This includes:

Cable boxes
Modem
Wires
Anything else you got with the services

Be Aware of Price Changes

If you’re keeping the same services, you may experience price fluctuation based on changes in the regions. However, you can modify your services before transferring.

What to Check Before Transferring Cox Services?

Here’s a quick checklist that you need to keep in mind before transferring your Cox services:

Check for Availability

The first thing you need to do is to find out whether Cox is offering services in that area or not. If Cox is not available at your selected address, you’d need to disconnect the services and find a new provider available in that area.

Select the Installation Type

Cox allows its customers to self-install or choose professional installation when they’re moving services to a new address. If you’re self-installing, you can visit cox.com/installhelp or check out online tips to help you out.

You can always choose professional installation if you’re unsure about the steps. However, that’s a $100 hole in your pocket, and considering that you’ve just moved to a new location, this can be a lot!

Consider Pausing Your Service

If you’re moving to a new address just for a few months, you can always pause your Cox services. Through the Seasonal Program, Cox allows its customers to pause their services without any reconnection fees, keeping the connection as is.

Wrapping Up

Now you know how to transfer Cox services. Keep the given steps and other necessary elements in mind, and the process can be completed smoothly. In any case, reach out to Cox customer services for assistance.

FAQs

How do I change the move date of my services?

If your move date has changed, simply reach out to Cox customer services to make changes.

Will I be charged while my service is disconnected?

No, Cox will only begin charging once your service gets installed at your new address.

What if Cox doesn’t cover all the services at my new address?

Cox will ensure you get updated services. In case of outdated services, Cox will create an upgrade plan within your move plan at almost the same price.