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Get economical and flexible cell phone plans with Xfinity Mobile. Xfinity offers great internet speeds and a reliable network powered by Verizon.
- Flexible Data plans with free 5G access
- Over 20 million Xfinity WiFi Hotspots to Connect
- Unlimited and By The Gig Data Plans
- #1 in Customer Satisfaction and Value
Are you planning to switch mobile services and looking for how to cancel Xfinity Mobile service? But before you cancel we suggest you can get in touch with Xfinity customer support and ask for help to resolve your issue or change your Xfinity cellular plans to the one that fit your needs the best. However, if you have made up your mind to cancel your service, follow the simple steps below to get done with it.
How to Cancel Xfinity Mobile Service?
Xfinity really values its customers and will go out of its way to retain them. However, if you want your service with Xfinity Mobile cancelled due to any reason, here is how you should go about it. According to the agreement terms, you have the right to cancel services by going online and logging into “My Account” at https://xfinity.com/mobile/my-account and also terminating the automatic payment being charged by calling the 1-800-XFINITY with the help of a customer rep.
You may have to clear the payments on your account and any other outstanding fee or charges associated with your devices. Read ahead on how the cancellation of the Xfinity Mobile services work.
You have the option to keep your Xfinity Mobile number
If you no longer want the Xfinity Mobile service and are moving carrier, then you can start your service with a new carrier. It is a simple one-step process, just shift your Xfinity Mobile number to another provider and your service will be cancelled atomically without having to change the number.
Note: Do not cancel while transferring the Xfinity Mobile number. If you cancel your mobile service before getting an activation with a new provider, the transfer request will stop, while the number with Xfinity Mobile will have to be forfeited and you will have to get a new one. So, do check with the new carrier about the activation beforehand.
What Happens After Cancellation of Xfinity Mobile Service?
There are some things you need to be aware of that may occur after cancelling the services. These are:
- If you are cancelling the Unlimited data plan, excess line and data charges will be prorated based on the condition of your bill at the moment of cancellation.
- The plan By the Gig data charges will not be pro-rated.
- If at the time of cancellation of your Xfinity Mobile service, you owe a balance on your device equipment payment plan, then you have a few options to go about it:
- You can pay off the device in full and then get in touch with Xfinity to unlock it. It is done if you want to carry the device to a new carrier.
- You can continue with the monthly device payments, only if you are affiliated with other Xfinity services like Xfinity Internet, Xfinity TV or Xfinity Voice
- Lastly, if you plan to cancel all Xfinity services, the balance that remains on your device will be due with your final Xfinity Mobile bill.
Wrapping Up
Now that you know how to cancel Xfinity Mobile Service, you can simply do it in a few easy steps that are mentioned above. However, if you change your mind or want to talk to customer support in detail, contact us at (844) 572-2230. We will help in the best way to solve any grievances or issue you may have had.
Frequently Asked Questions
Do you need to have Xfinity Internet to get Xfinity Mobile?
Xfinity Mobile is only eligible on the customer of Xfinity postpaid customers.
What towers does Xfinity Mobile Use?
Xfinity Mobile is a mobile virtual network operator (MVNO). Xfinity thus runs on one of the three big networks, which is Verizon’s cell towers with the best coverage.
Is Xfinity Mobile and Internet combined?
No, but Xfinity Internet customers have access to Xfinity Mobile service. You can bundle TV and internet to get free mobile service and only pay for the data plan you need.
