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Don’t want to continue using the Spectrum TV service, but keep the Internet? You can easily remove Spectrum TV from your plan and continue using Spectrum Internet. Simply contact Spectrum customer services or visit your nearest Spectrum service store to request the change. Read on to learn the steps for cancelling your Spectrum TV:
Cancelling Spectrum TV Service
Since there is no early termination fee, you can go ahead and cancel your Spectrum services at any time. There are two ways of doing it:
- Call Spectrum customer services on (844) 481-5993 or (855) 464-4098 (for Spanish support).
- Visiting the Spectrum store location
The representative will guide you through the process to cancel the service and will highlight changes to your internet bill. Make sure to ask for a confirmation message or email for later use.
What Do You Need to Cancel a Spectrum Service?
Before you head to the store with your service cancellation request, make sure you have:
- Your account number (given on the Spectrum bill).
- Equipment to return
What Happens After You Cancel Your Spectrum TV?
When you cancel your Spectrum TV but keep your Spectrum Internet connection:
- You’ll have to return the TV equipment to avoid any additional charges reflected on your internet bill.
- Your overall bill will likely change. Since you’re no longer bundling the services, you’ll lose any benefits associated with them.
- Your overall cost may increase, but the base internet cost will remain the same.
- Your access to Spectrum Cable TV will be terminated.
In addition, Spectrum may transfer your call to a retention specialist who can offer a new rate for an internet-only service.
How to Return My Equipment?
Returning your Spectrum TV equipment after you’ve cancelled your service is important to avoid monthly rental fees. Here’s how you can do it:
- EquipmentPickup: You can request that Spectrum schedule an equipment pickup from your location (only for people with disabilities).
- StoreDrop-Off: Pack your equipment and visit any Spectrum store nearby to drop it off. Make sure to get your receipt of confirmation.
- UPSReturn: You can pack your equipment and drop it off at any UPS delivery office that will ship it on your behalf. Ensure to get a receipt of shipment so you can verify when Spectrum has received it on their end.
Wrapping Up
Following the steps above, you can easily cancel your Spectrum TV service while keeping your Spectrum Internet subscription and its privileges. Make sure to contact Spectrum customer service for assistance throughout the process and for confirmation.
FAQs
Can I cancel Spectrum TV but keep the internet?
Yes, you can cancel Spectrum TV and still keep using Spectrum Internet.
Is there any cancellation fee on the Spectrum TV plan?
No, Spectrum does not have any early termination fees, which is why you can cancel your service at any time you want.
Can I keep using Spectrum TV without the internet?
Yes, you can use the Spectrum TV service without Spectrum Internet. However, you may lose access to local channels and regional sports, and you will only get a limited selection in the lineup.
