If you’re a WOW! Internet user, or are going to switch to the service soon, this blog should be on your bookmarks. Our broadband experts have tested WOW! Internet for all potential issues and have come up with a quick guide to help you troubleshoot them. And don’t worry if you’re not tech-savvy, this guide explains technical issues in a simple and easy way. So, hold your ground and learn how to fix common internet issues if you’re a WOW! User.

But before we dive into that, here are some common reasons why you might be facing problems with your internet connection.

Common Reasons Why Your WOW! Internet Is Not Working Fine

Connection problems can be very frustrating, especially if your work depends on it. There are several reasons why your internet may not be functioning properly, and some of these can be fixed by you. So, before you pick up the phone to get WOW! customer support assistance, try ruling these out:

1. Hardware Damage

First things first, make sure your hardware is up to shape. This includes your modem, router, cables, and any WiFi extender that you may be connecting to. Homes with children or pets often discover unplugged wires, broken cables, and antennas. Make sure your device is plugged in and running, and all hardware is in working condition.

2. Outdated Equipment

Older or outdated equipment, like routers and modems, or gateways, could be the reason why your internet is underperforming. Newer technologies have better security protocols that work to detect and manage viruses or digital threats. Some older routers may not be compatible with the speed your plan is offering. These factors could impact the results you get from your connection.

Also Read: 7 Signs You Need a New Router

3. Digital Attacks

Often times your internet security isn’t strong enough to eliminate all digital threats and cyber-attacks. A security breach can lead to your internet bandwidth being consumed without your knowledge. Certain viruses or malware consume your internet, causing slowed speeds and network disruption. Make sure you have a solid online security suite installed on your devices for maximum protection.

Also Read: Does WOW! Internet Offer Virus Support

Once you’ve ruled out these reasons why your internet could be acting up, it’s time to look deeper. No matter what the problem is, it's usually easily fixable.

Common WOW! Internet Issues and Their Fixes

Why Is Your Modem Not Working?

If your modem is not working properly, the first thing you need to do is check if the power connection is working. Chances are your plug may be loose, or a cable may be damaged, due to which the modem is not receiving electrical current.

If all cables or hardware items are in working condition, then try to unplug the modem, wait for a few minutes, and plug it back into power. Then, look if the lights on the modem are blinking and if it’s catching a signal. This reboot might restore your connection.

If the lights on your modem do not turn off, you will need to manually reset your modem. Look for a rest button at the back of your modem. Press and hold the button for 5 seconds for a factory reset. The lights on your modem will stabilize and turn off. Then restart the router and try connecting again.

How to Test Your WOW! Internet Speed?

You can test your WOW! Internet speed by taking a quick speed test on any available online tool. Taking a speed test regularly is important to keep a check on the health of your connection and to see if you’re getting the speed you were promised by your internet service provider.

Relevant Read: Does a VPN Reduce Your Internet Speed?

How to Check For WOW! Internet Outage?

If you’ve ruled out every possibility of an issue being caused by your end, your last resort should be to check if WOW! services are facing a network outage. This could be because of scheduled maintenance work or a technical issue that they’re resolving. To check for a possible outage in your area, refer to the WOW! live outage map that shows areas that may be under a reported or scheduled network issue. 

How to Improve WOW! Wi-Fi Performance?

You can optimize the performance of your WOW! WiFi by taking a few simple measures. The performance of any WiFi device depends on the number of connected devices, its positioning in the house, the technology of your WiFi device, and the internet security protocols in place. So, to make sure your WiFi is giving you its best, try following these tips:

  • Upgrade your router
  • Change your WiFi location to suit your home’s layout
  • Upgrade to a faster speed plan if speeds feel insufficient
  • Get WiFi security tools to optimize your internet health

Looking to upgrade your internet speed? Explore more WOW! Internet plans with us now!