Optimum (formerly Suddenlink) Customer Service Number & Support

Here are the Best Ways to Get in Touch with Optimum (formerly Suddenlink)

Phone Call

Speak to a human agent about your questions and concerns on call. Simply dial Optimum customer service phone number, enter the relevant details, and get routed to the right representative for your unique cause.

Live Chat

Use online chat support to skip on the phone wait time altogether. Open an Optimum customer service chat window by visiting https://www.suddenlink.com/contactus and get help from Allie, the virtual assistant, in real-time.

Email

Push a private message to Optimum customer service through email. Mention your query in the subject & attach multimedia related to the services or products for a quicker response.

Store Visit

Visit a retail location near your home to have a face-to-face interaction with an Optimum customer service real person. Find a store in your area by heading to https://www.suddenlink.com/stores/ & clicking on your state/city of residence.

Mobile Access

Download the Optimum by Altice Support App to manage account features, view bills, schedule appointments, find local stores or contact the customer service right from your Android or iPhone mobile device.

Social Media

Convey your service experience or expectations through social media. Send a tweet to Optimum’s Twitter profile at https://twitter.com/Suddenlink or drop a comment in the provider’s Facebook posts at https://www.facebook.com/mysuddenlink/ to get instant attention.

Optimum (formerly Suddenlink) Customer Service Offers Expert Assistance on All Counts

Optimum is one of the largest telecommunications companies in the U.S. and has millions of subscribers nationwide. Given its large coverage, the provider offers a multi-channel support for both old and new customers to uphold high standards of satisfaction.

Whether you want to learn about the latest internet, TV or phone plans in your neighborhood, sign up for a limited-time promotion, request for account information, apply for a refund or equipment return, Optimum’s top-performing support will have your back.

All you need to do is call Optimum customer service no matter where you’re located and let the well-informed experts handle everything from there. Besides phone support, you can also contact the provider via live chat, social media, email, mobile app or a store visit and save on calling minutes!

Things to Keep Close-by Before Calling Optimum (formerly Suddenlink) Support

Being prepared goes a long way. That is why you should always keep the most important information within reach before dialing Optimum customer service number or initiating a live chat session. These include:

Your five-digit zip code (for new customers mainly)
Your account number & access code (for current customers)
Your affiliated phone number, billing address & bank account/credit card information
Answers to security questions & records of previous correspondence (if any)
MAC/IP addresses of equipment issued by Optimum (in case of return or repair)
A notepad for taking down points in a hurry

The faster you enter the required details on call or chat, the quicker you’ll be able to get an Optimum subscription and find resolution to your concerns, queries or pain-points.

Optimum (formerly Suddenlink) Accessibility Solutions for Users with Disabilities

Hearing Support

Optimum delivers a smart, visual-based experience for its subscribers who are hard of hearing, so they can enjoy cable services without the slightest difficulty. There’s Closed Captioning of videos on demand, Visual Voicemail with on-screen message display, live chat customer support, Caller ID on TV, and other features designed to accommodate users who are deaf.

Vision Support

Optimum customizes its services to suit the personal needs of users who are blind. For instance, the Altice One remote provides an impressive voice command functionality, while a “talking guide” reads the screen content aloud for easier navigation. TiVo also comes with assistive technology. Plus, service dogs are allowed at all Optimum stores.

Mobility Support

Optimum makes sure that people who use leg braces or a wheelchair for support can take advantage of its amazing services as per their needs. The company offers many accessibility solutions in this regard, such as the Call Forwarding feature for directing incoming calls to the nearest phone, and the Altice One remote for controlling multiple devices in a row, etc.

Optimum (formerly Suddenlink) Easy Move Helps You Settle In Faster

Moving your services from one place to another can be a real challenge. You have to worry about switching providers, dealing with old bills and setting up internet, TV or phone in the new home from scratch. Sounds like a ton of trouble, but it doesn’t have to be. Optimum makes moving effortless for you. Simply visit https://www.suddenlink.com/moving, type your details such as name, email address, preferred installation time, current address and new address in the online form and voila… leave the rest up to Optimum’s expert cable movers!

Already an Optimum customer? Keep your ID & password, forward your Voice calls to cell phone and get entertainment upgrades for a great value upon scheduling your move. Call Optimum customer support number to learn about the best offers in your new area.

How do I Pay My Optimum (formerly Suddenlink) Bill?

Optimum offers not one, not two but multiple ways of clearing your service bills by the end of the month. You can choose any method for your convenience.

Pay Online

Sign in to your Optimum account by entering your credentials and make a one-time transaction through your credit/debit card or whichever banking preference you’ve set to clear the bill in an instant.

EZ Pay

Enroll in the EZ Pay service from your Optimum account. Set up a payment method and relax as your service bill is automatically cleared each month on your behalf from a credit/debit card or checking account.

Pay by Phone – Option 1

Call Optimum’s bill pay phone number and follow the automated prompts to pay your bill through a credit card (Discover, MasterCard, American Express or Visa) or check. There’s no additional charge for this service.

Pay by Phone – Option 2

Call Optimum’s bill pay phone number listed on the invoice any time between 8 a.m. to 8 p.m. CT and let the human representative assist you through the payment process. There’s a $10 charge for this service.

Pay by Mail – Overnight

To send your bill payment overnight, mail the money order or check to Remitco/Deluxe – Suddenlink, P.O. Box 70340, 400 White Clay Center Drive, Newark, DE 19711 with your name, phone number, account number and address added.

Pay in Store

Spot the nearest Optimum store in your area through the Store Finder and clear your bill in person. In case you visit during non-business hours, use the drop box to send your payment, which may take up to 3 days to process.

Pay by Mail

Note the “remit to:” address mentioned on your bill and mail your payment through money order or check along with the stub. In case you don’t have a stub, mail the payment to Suddenlink, P.O. Box 70340, Philadelphia, PA 19176-0340 with your name, phone number, account number and address added.

Pay via Local Businesses

Check out locations such as grocery stores and other businesses that voluntarily accept Optimum payments to clear your bill. Keep in mind that payment by local stores may take up to 5 business days to process.

Pay via Authorized Third Parties

Go to a Western Union outlet near your home and select Quick Collect under ‘Pay a Bill’ to make your transaction. You can also use the CheckFreePay service, which forwards your payment to Optimum through an electronic funds transfer.

Optimum (formerly Suddenlink) Business Support for Small-to-Large Enterprises

Whether you run a cozy shop or a huge organization, you can get access to the best support solutions for your day-to-day needs with Optimum business customer service. There’s a whole self-help portal dedicated to troubleshooting and tutorial videos on Business Internet, Hosted Voice, billing and other products, which you can use for quick guidance. Other than that, you can reach out directly to the customer representatives for any queries or issues by calling Optimum business phone number or opening a live chat session online.

Another remarkable service to consider here is Optimum’s Business Premier Technical Support, which delivers 24/7 on demand IT support for all connected devices in your office, with a dedicated smartphone app & Safeguard plan included. Dial Optimum corporate office phone number today to sign up for premium support.

Optimum (formerly Suddenlink) Customer Service Reviews

“Got My TV Box Replaced with ZERO Issues

There’d been construction going on in our neighborhood for the last couple a days, and so we’d been getting a terrible TV reception. Yesterday, the TV went completely out! I tried fixing it myself by resetting stuff, but had to drive down to the Amarillo office to see about a box replacement. And to my good fortune, I didn’t have to wait at all. The boy behind the counter listened to my problem, and fixed it in a jiffy. I took the all new Suddenlink cable box home and my football game runs better than ever now.”

Brian Heffner, Amarillo, TX
February 21, 2020

“The Case of the Missing Instructions

Though I’ve been a satisfied Suddenlink customer for about two years now, it’s only this month that I got their Business service. TV, Internet and Voice, I signed up for quite a good deal. But, when my equipment arrived, I didn’t find any literature. How was I supposed to know what went where? So, I called up the Suddenlink 24/7 customer service number for businesses and ranted about the missing instructions. Unlike other companies, they handled everything with the most courteous approach, apologized again and again and sent me the manual along with a complimentary little something.”

Michael Stafford, Charleston, WV
November 15, 2019

“That was Quick!

The voice quality on my home phone went from great to awful, so I figured something must’ve been knocked loose. I called up Suddenlink phone number, and this lady at the end of the line politely guided me through the troubleshooting process. When that didn’t work, she set me up with tech support and made my appointment THAT VERY EVENING. I mean I didn’t even have to ask her. The technician came a little late, though. Had to follow up on the app. But my phone started working before I knew it.”

Amanda Newton, Lake Charles, LA
January 2, 2020

When to Call Optimum (formerly Suddenlink) Customer Support?

To get the best service and response, make your calls during the following recommended Optimum customer service hours:

Monday – Friday: 8 a.m. to 8 p.m. CT [For Call]
Saturday: 9 a.m. to 6 p.m. CT [For Call]
7 days a week: 9 a.m. to Midnight CT [For Chat]

Business Customer Care

Monday – Friday: 8 a.m. to 7 p.m. CT [For Call & Chat]

Business Technical Support

Monday – Sunday: 8 a.m. to Midnight CT [For Call]
Monday – Friday: 8 a.m. to 10 p.m. CT [For Chat]

Frequently Asked Questions About Optimum (formerly Suddenlink) Customer Service

Is Optimum DSL or cable?

Optimum uses state-of-the-art cable lines to deliver high-speed internet, TV and phone services to homes & businesses, with a significantly better quality than DSL.

Is Optimum cable or satellite?

Optimum is a dedicated cable company, offering superior internet, TV and phone services over a hybrid fiber-coaxial network that a satellite service can’t compete with.

How do I talk to a human at Optimum?

One of the best ways to get assistance from a real live representative is by calling Optimum phone number between 8 a.m. and 8 p.m. any day of the week. You can also visit the nearest Optimum store for a face-to-face communication.

Does Optimum have a 24-hour support?

Optimum offers its phone support from 8 a.m. till 8 p.m. during business days, and from 9 a.m. to 6 p.m. on the weekend. You can access its live chat support seven days a week from 9 a.m. to Midnight, Central Standard Time. It’s still working on providing a 24-hour support.

How does Optimum internet work?

Optimum sends high-speed broadband over modified coaxial lines to your home. Once the cable modem receives these data packets, it converts them into usable internet signals to power routers, computers and other devices connected with an Ethernet.

What are Optimum internet speeds?

The standard Optimum internet speeds are 100 Mbps, 300 Mbps, 500 Mbps and 1 Gig. You can choose any tier that works for you. To see what kind of speeds are available in your area, simply call Optimum internet customer service and confirm your order.

How long are Optimum contracts?

Optimum relieves its subscribers from the hassle of an annual contract. It’s a month-to-month service, which can be dropped at any time.

Does Optimum do a credit check?

If you’re a previous customer with a good standing, you can sign up for Optimum services without worrying about credit check or deposit. However, if you’re a new customer, then Optimum might request additional information or a deposit to establish a mutual credibility.

Where is my Optimum equipment?

Visit Where’s My Tech? page to get real-time updates about the status of your Optimum equipment support.

Call Optimum customer service phone number today: 1-844-760-4218

Contact Optimum (formerly Suddenlink) Customer Service for a Reliable Support