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Call Optimum customer service phone number today: 1-844-760-4218

Optimum (formerly Suddenlink) Accessibility Solutions for Users with Disabilities

Suddenlink Hearing Support

Hearing Support

Optimum delivers a smart, visual-based experience for its subscribers who are hard of hearing, so they can enjoy cable services without the slightest difficulty. There’s Closed Captioning of videos on demand, Visual Voicemail with on-screen message display, live chat customer support, Caller ID on TV, and other features designed to accommodate users who are deaf.

Suddenlink Vision Support

Vision Support

Optimum customizes its services to suit the personal needs of users who are blind. For instance, the Altice One remote provides an impressive voice command functionality, while a “talking guide” reads the screen content aloud for easier navigation. TiVo also comes with assistive technology. Plus, service dogs are allowed at all Optimum stores.

Suddenlink Mobility Support

Mobility Support

Optimum makes sure that people who use leg braces or a wheelchair for support can take advantage of its amazing services as per their needs. The company offers many accessibility solutions in this regard, such as the Call Forwarding feature for directing incoming calls to the nearest phone, and the Altice One remote for controlling multiple devices in a row, etc.

Additional Optimum (formerly Suddenlink) Support for Superior Coverage

Premier Protection & Support

Get all your in-home devices, such as computers, sound bars, gaming consoles and tablets protected against electrical or mechanical failure with Optimum’s device protection service, which offers repairs or replacements of faulty products, regardless of brand or age. Not only that, gain access to a 100% U.S.-based remote technical support together with device protection for just $19.99/month.

Premier Protection
Home Entertainment

Home Entertainment Protection & Support

Keep the show going forever with Optimum’s high-end device protection service, which covers all your current and future home entertainment equipment, including home theatre systems, Plasma/LED TVs or gaming consoles, against any sort of mechanical or electrical failure. On top of that, get an entertainment-exclusive tech support with device protection for only $9.99/month.

Safeguard & HelloTech

Enjoy peace of mind by securing your personally-owned devices against unexpected issues with Safeguard. This service falls outside Optimum’s complimentary care and costs only $6.99/month. If you’re looking for on-demand tech support, then HelloTech provides professional help with installation and other in-home projects for a one-time cost of $35 to $129.

Suddenlink Safeguard
Suddenlink Business Support

Optimum (formerly Suddenlink) Business Support for Small-to-Large Enterprises

Whether you run a cozy shop or a huge organization, you can get access to the best support solutions for your day-to-day needs with Optimum business customer service. There’s a whole self-help portal dedicated to troubleshooting and tutorial videos on Business Internet, Hosted Voice, billing and other products, which you can use for quick guidance. Other than that, you can reach out directly to the customer representatives for any queries or issues by calling Optimum business phone number or opening a live chat session online.

Another remarkable service to consider here is Optimum’s Business Premier Technical Support, which delivers 24/7 on demand IT support for all connected devices in your office, with a dedicated smartphone app & Safeguard plan included. Dial Optimum corporate office phone number today to sign up for premium support.

Optimum (formerly Suddenlink) Customer Service Reviews

Customer Support

When to Call Optimum (formerly Suddenlink) Customer Support?

To get the best service and response, make your calls during the following recommended Optimum customer service hours:

  • Monday – Friday: 8 a.m. to 8 p.m. CT [For Call]
  • Saturday: 9 a.m. to 6 p.m. CT [For Call]
  • 7 days a week: 9 a.m. to Midnight CT [For Chat]

Business Customer Care

  • Monday – Friday: 8 a.m. to 7 p.m. CT [For Call & Chat]

Business Technical Support

  • Monday – Sunday: 8 a.m. to Midnight CT [For Call]
  • Monday – Friday: 8 a.m. to 10 p.m. CT [For Chat]

Frequently Asked Questions About Optimum (formerly Suddenlink) Customer Service

Optimum uses state-of-the-art cable lines to deliver high-speed internet, TV and phone services to homes & businesses, with a significantly better quality than DSL.
Optimum is a dedicated cable company, offering superior internet, TV and phone services over a hybrid fiber-coaxial network that a satellite service can’t compete with.
One of the best ways to get assistance from a real live representative is by calling Optimum phone number between 8 a.m. and 8 p.m. any day of the week. You can also visit the nearest Optimum store for a face-to-face communication.
Optimum offers its phone support from 8 a.m. till 8 p.m. during business days, and from 9 a.m. to 6 p.m. on the weekend. You can access its live chat support seven days a week from 9 a.m. to Midnight, Central Standard Time. It’s still working on providing a 24-hour support.
Optimum sends high-speed broadband over modified coaxial lines to your home. Once the cable modem receives these data packets, it converts them into usable internet signals to power routers, computers and other devices connected with an Ethernet.
The standard Optimum internet speeds are 300 Mbps 500 Mbps and 1 Gig. You can choose any tier that works for you. To see what kind of speeds are available in your area, simply call Optimum internet customer service and confirm your order.
Optimum relieves its subscribers from the hassle of an annual contract. It’s a month-to-month service, which can be dropped at any time.
If you’re a previous customer with a good standing, you can sign up for Optimum services without worrying about credit check or deposit. However, if you’re a new customer, then Optimum might request additional information or a deposit to establish a mutual credibility.
Visit Where’s My Tech? page to get real-time updates about the status of your Optimum equipment support.

General Disclaimer

Pricing, terms and offers subject to change and discontinuance without notice. All trademarks and service marks are the property of their respective owners. All services not available in all areas.