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LocalCableDeals can help you find the best Internet & TV provider around you for your needs and budget. How we make money?

Suddenlink (now Optimum Customer Service Phone Numbers

Suddenlink (now Optimum) customer service number: (877) 794-2724

Suddenlink (now Optimum) business customer support: (888) 276-5255

Regional Suddenlink Support Phone Numbers

  • Nassau – Suffolk Counties, NY: (631) 393-0637
  • Connecticut: (203) 870-2583
  • Bronx – Brooklyn – Westchester, NY: (718) 860-3514
  • Hendersonville – West Jefferson, NC: (877) 491-0050
  • New Jersey – Pennsylvania: (973) 230-6048
  • All other areas: (877) 694-9474
  • For all sales queries: (844) 760-4218

Call (844) 760-4218 now for more information.

Service Hours

Residential

Suddenlink (now Optimum) offers 24/7 customer service to existing Internet, TV, and phone subscribers.

Business

The business customer service is available during the following hours.

Customer Service/Billing

Customer Service/Billing

Monday – Friday: 9 am – 5 pm

Saturday: 9 am – 1 pm

Technical Support

Technical Support

24 hours a day, 7 days a week

Sales Support

Sales

Monday – Friday: 8 am – 8 pm

Saturday: 9 am – 5 pm

Installation & Pending Surveys

Installation & Pending Surveys

Monday – Friday: 8 am – 7 pm

Ways to Connect With Suddenlink (now Optimum) Customer Service

  • Phone: Reach out at (877) 794-2724 to talk to a representative for timely assistance. The quickest way to get help is by dialing the nearby regional support number.
  • Online: Open com on any web browser, log in to your Suddenlink (now Optimum) account, and contact customer service directly.
  • Chat: Reach customer service instantly by clicking the Chat Now button on the Optimum support page for technical support and queries.
  • Retail Store: Visit a nearby Suddenlink (now Optimum) store to pay your bills, return equipment, or for other support-related issues.
  • Online Resources: Read helpful guides, articles, and FAQs on a wide variety of subjects using the official support page.
  • Optimum App: Log in to your Optimum account on the “My Optimum” app and contact Suddenlink service from there.

Suddenlink (now Optimum) Bill Payment Options

Suddenlink (now Optimum) supports a variety of payment methods:

Online One-Time Payment Make a one-time payment after logging into your Optimum account.
Automatic Payments Set up recurring monthly payments through your Optimum account, and live stress-free.
Through Your Bank If your bank has “Optimum” as a payee under the bill pay section, enter your 14-digit Optimum account number to transfer the amount.
In Person Authorized Third-Party Pay at any authorized CheckFreePay or Western Union payment center using your 14-digit Optimum account number.
Optimum Store Visit a nearby Optimum store and pay using cash, check, money order, or debit/credit cards.
By Phone Automated System Dial (866) 213-7456, follow the automated and pay using a check or credit/debit card.
Human Care Specialist Call (877) 794-2724 between 8 am to 8 pm ET to pay your bill with a Care Specialist for $10 extra.
By Mail Normal Shipping Attach your payment stub with your Optimum bill, and send it to the following address:
Optimum
O. Box 70340
Philadelphia, PA, 19176-0340
Overnight Shipping Send your overnight mail to:
Remitco/Deluxe – Optimum
O. Box 70340
400 White Clay Center Drive
Newark, DE 19711
Mobile app My Optimum Pay bills using the “My Optimum” app available on Google Play and the App Store.

Frequently Asked Questions

How do I talk to a human at Suddenlink?  

The quickest way to talk to a human support representative is by calling (877) 794-2724. Alternatively, you can dial (844) 760-4218 for Suddenlink (now Optimum) sales inquiries.

Can I pay my Suddenlink bill by phone?  

Yes, you can pay your Suddenlink (now Optimum) bill by calling (866) 213-7456 and paying through a credit/debit card or a check.

Is Suddenlink customer service 24/7?  

Yes, Suddenlink (now Optimum) customer service is available 24/7, but the hours may vary for business users.

How do I connect my phone to Suddenlink?  

Open the Wi-Fi settings on your phone and connect to Suddenlink Internet (now Optimum) by entering the network password.

What services does Suddenlink customer support cover?  

Suddenlink (now Optimum) customer service covers troubleshooting and technical support, billing and account management, installation and activation, and more.

What should I do if I experience an outage in my service?  

Open the Optimum outage map to check if your area is experiencing a service outage. If yes,
call (877) 794-2724 to get an estimate on when the service is resumed.

How can I find the correct Suddenlink phone number for my region?  

Here are the regional Optimum, formerly Suddenlink, customer support numbers.

  • Nassau – Suffolk Counties, NY: (631) 393-0637
  • Connecticut: (203) 870-2583
  • Bronx – Brooklyn – Westchester, NY: (718) 860-3514
  • Hendersonville – West Jefferson, NC: (877) 491-0050
  • New Jersey – Pennsylvania: (973) 230-6048
  • All other areas: (877) 694-9474
  • For all sales queries: (844) 760-4218

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