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Ways to Get in Touch with Astound Broadband Customer Service

At Astound Broadband, we understand that everyone is different and what works for one might not work for the other. Therefore, we offer you various ways to get in touch with us. Choose whatever method works for you and receive instant support.

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By Phone

Call the Astound Broadband customer service phone number to speak to an expert customer service representative who can help you with technical queries, bill payments, package upgrades, and much more.

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Live Chat

Click on the “Chat Now” icon on the bottom right corner of your screen to start an instant virtual chat with an Astound Broadband customer service chat representative to discuss your queries and receive immediate help.

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Social Media

If you are more of a social media person and traditional methods do not interest you, then look up Astound Broadband social media handles and leave a DM or a comment.
Twitter: @WaveConnectsFacebook: @GoWaveConnects

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Retail Store

There are more than 25 Astound Broadband retail locations across Washington, California, and Oregon. Visit your nearest retail location to pay your bills, return old equipment or pick up a new one, see product demonstrations, etc.

Before You Call the Astound Broadband Customer Service Number

There are a few things you will need to keep handy when calling to sign up for new Astound Broadband services or to prove your identity if you are an existing customer. Therefore, to save you from fumbling around during the call, here is a checklist of information you may need. However, keep in mind that this is not a comprehensive list and you may be required to provide additional information.

New Customers

  • Debit/Credit Card
  • Social Security Number
  • A paper and pen to make notes
  • Complete street address including your zip code
  • A phone number that you want to link to your account

Existing Customers

  • Zip code
  • Account number
  • A paper and pen to make notes
  • Phone number linked to your account
  • Last four digits of your Social Security Number

Astound Broadband Customer Service beyond the Phone Line

We support you from the moment you become our customer to ensure that you never feel stuck or frustrated. To make this possible, we offer several self-help guides so that you can troubleshoot various issues without needing to send our customer service team a message or making a phone call.

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Getting Started

Astound Broadband offers various reference guides to get you started with enjoying your Astound Broadband services. Click here to view detailed guides for new customers covering topics like installation, understanding your billing statement, online account management, etc.

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Paying Your Bill

Click here to find out the answers to the frequently asked questions about billing, learn about any changes to your billing statement, and the payment methods available to you.

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MyWave Account

Login to your MyWave Account and manage your personal information, bill payments, and much more. If you are a new customer, you will first need to sign up for a MyWave Account before you can enjoy the convenience of this self-care portal.

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Astound Broadband Email

Astound Broadband offers free Webmail with its internet service. Check out the Webmail guide to setup your Webmail account and check your email from anywhere at any time. And, it doesn’t end here – if you suspect any kind of email abuse like phishing, spam, etc. while using Webmail, you can fill out the email abuse form to report it and we will process the complaint within 24 hours.

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Astound Broadband Phone Portal

To manage your home phone service, login to the Astound Broadband phone portal. View your messages and call details, add contacts, set up voicemail, change your PIN, and do much more at your convenience.

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Service Status & Storm Watch

In the event of bad weather or other unforeseen threats, Astound Broadband ensures to deploy extra tech support to tackle anything and everything as efficiently and effectively as possible. However, power outages are still possible so check out our Wave self-help tips just in case you have to face one.

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Speed Test

If you have ever wondered whether you receive the internet speed you paid for, wonder no more. Astound Broadband offers a free speed test facility to put all your doubts away. However, keep in mind that internet speeds fluctuate through the day according to network traffic and your usage.

On top of all the above, Astound Broadband offers a library of technical articles & user guides to help you fully enjoy their services with minimum difficulty. You can also check out the knowledge center to find self-help guides categorized by service type for your convenience.

Call Astound Broadband customer service at 1-844-726-0727 for further assistance.

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We Make Moving Easier

We can all agree that moving is hectic. Packing, leaving, and then setting up a new home is not child’s play. However, we can check out one major thing from your to-do list – setting up internet, TV, and home phone services at the new place. Whether you have just found Astound Broadband Cable or have been a loyal customer for years, just call the Astound Broadband cable customer service number, set up an appointment, and have your services ready for use, the day you move into the new place.

Moreover, you can also set up our services at a vacation home for a limited time. From Bellingham to Redwood City, Astound Broadband provides top-rated services across the West Coast. Get in touch with Astound Broadband customer service to sign up for no-contract services offering a 30-day money-back guarantee and 24/7 support. At Astound Broadband, it is all about happy customers.

Call Astound Broadband customer service at 1-844-726-0727 for moving assistance.

What Makes Us Special?

At Astound Broadband, we understand that providing quality services is not enough to create loyal customers. It is great to be among the fastest ISPs in the United States, but to be voted #1 in customer service, value, and tech support and most likely to be recommended by customers is incredible – and Astound Broadband has achieved all, surpassing several of its competitors.
Here is what makes Astound Broadband the incredible service provider it is:

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2020 Fastest Internet Providers

Astound Broadband is among the recipients of PCMag’s Annual Readers’ Choice Awards for the Fastest ISPs in the United States 2020. Therefore, if you have Astound Broadband, you have the best there is.

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# 1 in Customer Service, Tech Support & Value

According to customers, Astound Broadband does not just provide good value, efficient customer service, and expert tech support – it provides THE BEST there is! No wonder our customers are most likely to recommend our services to others.

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No Contracts

With Astound Broadband services, you do not have to worry about signing long-term contracts or paying early termination fees. Keep your services for as long as you like and cancel whenever you want with zero hassle.

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30-Day Money-Back Guarantee

This is how confident Astound Broadband is of its services. You can have our cable TV, internet, and home phone services installed at your home and enjoy a 30-day trial before you decide to keep them for good.

*Money-Back Guarantee good for new product/services only and credited on a pro-rated basis up to the first 30 days. Serviceable areas only.

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US Based Astound Broadband Customer Service

The Astound Broadband customer service team is based locally so we understand your concerns and problems better. Thus, we provide support with greater empathy.

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24/7 Astound Broadband Support

Astound Broadband customer service teams remain available round the clock, all year round so you do not have to worry about business hours. Receive help as soon as the issue arises, regardless of what time of day it is.

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Simple Astound Broadband Bill

Astound Broadband keeps the billing statement as simple as possible to ensure that you understand everything. Why make things complicated when there is nothing to hide, right? However, you can always call Astound Broadband customer service in case of any confusion.

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Two-Hour Service Window

Astound Broadband offers two-hour service windows for installation appointments so that you can book an appointment that fits your schedule and receive the support you need.

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On-Time Guarantee

Astound Broadband is all about quality services and that includes tech support and installation. If we have set up an appointment with you, the support staff will be there, and in the rare instance that they’re late, you will be credited $20 as an apology for wasting your precious time.

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Privacy Accountability

The customer’s integrity is of utmost importance for Astound Broadband and they ensure that all your information is kept secure. They are very transparent about what information is collected besides the personally identifiable information you provide upon sign up, and how it is used. You can read the Astound Broadband Wave Privacy Policy for more details.

Call Astound Broadband customer service at 1-844-726-0727 to order our services now.

Astound Broadband Community Support Programs

At Astound Broadband, we’re not just running a business but building a community that feels cared for. Among other community support programs, the initiatives our company has taken in response to the Coronavirus outbreak are praiseworthy.

No Contact Support

In order for the customers, employees, and communities to stay safe and connected, Astound Broadband offers several online tools to manage your account, return the equipment, pay your bill, help & support, troubleshooting, and much more. In case technicians have to visit a home for installation of new Astound Broadband internet service or repairs to old wiring, etc. all CDC guidelines are followed to ensure maximum safety.

Internet First

Astound Broadband Internet is made available to low-income households through the Internet First program that offers high-speed internet with up to 50 Mbps download speed at just $9.95/month to qualifying households. On top of this, there is no contract, no installation fee, no credit check, and the first 2 months are free. You can call the Astound Broadband internet customer service phone number to check if you are eligible for the program.

Frequently Asked Questions

You can choose between four methods to pay your Astound Broadband bill:

MyWave Account

Register your MyWave account to generate the login credentials. Sign in to your account and make one-time payments or choose the auto-pay option.

By Phone

Call the Astound Broadband customer service phone number and follow the instructions to pay your bill via a debit or credit card.

By Mail

If you’re not comfortable providing your banking details over the phone then use the U.S. mail. Send a check or money order along with the bill stub from your monthly paper bill statement to Astound Broadband.

In Person

You can always go to your nearest Astound Broadband payment location and pay your bill through cash, money order, check, or a credit card that has a MasterCard, Visa, American Express, or Discover logo on it.

Since there are no contracts, you can call Astound Broadband customer service anytime to make changes to your plan or cancel your services if you want.

When it comes to customer service, Astound Broadband is among the best in the US. In fact, customers have rated it # 1 for its exceptional 24/7 customer service, tech support, and the value provided.

Astound Broadband internet prices start from $34.95/month and can go up to $79.95/month. However, these can vary by location, so it is best to get in touch with Astound Broadband internet customer service to find out the exact rates available in your area.

You can call Astound Broadband customer service at 1-844-726-0727. In addition to this, you can choose to initiate a live chat, get in touch through Facebook or Twitter, or visit a retail location.

Astound Broadband Internet is available across California, Washington, and Oregon offering residential as well as business internet services. To check if your area is covered, dial the Astound Broadband customer service number to speak to a customer service representative.

If you are facing an outage, please check if it is just your house or the entire neighborhood. If none of your neighbors have service then rest assured that Astound Broadband already knows and is handling it. However, if it is only your house then call Astound Broadband customer service immediately.

When you bundle Astound Broadband internet, TV, and home phone, you save even more on the already reasonably priced individual services. It also provides the convenience of receiving a single bill for multiple services.

Offer terms and conditions apply. Please check Offer Details for more information.