Call Now at 1-844-726-0727 to order WAVE Internet, Phone & TV Deals

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Ways to Get in Touch with Wave Customer Service

At Wave, they understand that everyone is different and what works for one might not work for the other. Therefore, they offer you various ways to get in touch with them. Choose whatever method works for you and receive instant support.

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By Phone

Call the Wave Broadband customer service phone number to speak to an expert customer service representative who can help you with Wave related queries, bill payments, package upgrades, and much more.

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Live Chat

Click on the “Chat Now” icon on the bottom right corner of your screen to start an instant virtual chat with a Wave customer service chat representative to discuss your queries and receive immediate help.

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Social Media

If you are more of a social media person and traditional methods do not interest you, then use the following Wave social media handles to leave a DM or a comment.
Twitter: @WaveConnectsFacebook: @GoWaveConnects

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Retail Store

There are more than 25 Wave retail locations across Washington, California, and Oregon. Visit your nearest retail location to pay your bills, return old equipment or pick up a new one, see product demonstrations, etc.

Before You Call the Wave Customer Service Number

There are a few things you will need to keep handy when calling to sign up for new Wave services or to prove your identity if you are an existing customer. Therefore, to save you from fumbling around during the call, here is a checklist of information you may need. However, keep in mind that this is not a comprehensive list and you may be required to provide additional information.

New Customers

  • Debit/Credit Card
  • Social Security Number
  • A paper and pen to make notes
  • Complete street address including your zip code
  • A phone number that you want to link to your Wave account

Existing Customers

  • Zip code
  • Account number
  • A paper and pen to make notes
  • Phone number linked to your Wave account
  • Last four digits of your Social Security Number

Wave Customer Service beyond the Phone Line

Wave supports you from the moment you become a customer to ensure that you never feel stuck or frustrated. To make this possible, they offer several self-help guides so that you can troubleshoot various issues without needing to send Wave customer service a message or making a phone call.

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Getting Started

Wave offers various reference guides to get you started with enjoying your Wave services. Click here to view detailed guides for new customers covering topics like installation, understanding your billing statement, online account management, etc.

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Paying Your Bill

Click here to find out the answers to the frequently asked questions about billing, learn about any changes to your billing statement, and the payment methods available to you.

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MyWave Account

Login to your MyWave Account and manage your personal information, bill payments, and much more. If you are a new customer, you will first need to sign up for a MyWave Account before you can enjoy the convenience of this self-care portal.

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Wave Email

Wave offers free Webmail with its internet service. Check out the Webmail guide to setup your Webmail account and check your email from anywhere at any time. And, it doesn’t end here – if you suspect any kind of email abuse like phishing, spam, etc. while using Webmail, you can fill out the email abuse form to report it and Wave will process the complaint within 24 hours.

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Wave Phone Portal

To manage your home phone service, login to the Wave phone portal. View your messages and call details, add contacts, set up voicemail, change your PIN, and do much more at your convenience.

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Service Status & Storm Watch

In the event of bad weather or other unforeseen threats, Wave ensures to deploy extra tech support to tackle anything and everything as efficiently and effectively as possible. However, power outages are still possible so check out the Wave self-help tips just in case you have to face one.

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Speed Test

If you have ever wondered whether you receive the internet speed you paid for, wonder no more. Wave offers a free speed test facility to put all your doubts away. However, keep in mind that internet speeds fluctuate through the day according to network traffic and your usage.

On top of all the above, Wave offers a library of technical articles & user guides to help you fully enjoy their services with minimum difficulty. You can also check out the knowledge center to find self-help guides categorized by service type for your convenience.

Call Wave customer service at 1-844-726-0727 for further assistance.

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Wave Makes Moving Easier

We can all agree that moving is hectic. Packing, leaving, and then setting up a new home is not child’s play. However, Wave can check out one major thing from your to-do list – setting up internet, TV, and home phone services at the new place. Whether you have just found Wave Cable or have been a loyal customer for years, just call the Wave cable customer service number, set up an appointment, and have your services ready for use, the day you move into the new place.

Moreover, you can also set up Wave services at a vacation home for a limited time. From Bellingham to Redwood City Wave Broadband provides top-rated services across the West Coast. Get in touch with Wave customer service to sign up for no-contract services offering a 30-day money-back guarantee and 24/7 support. At Wave, it is all about happy customers.

Call Wave Broadband customer service at 1-844-726-0727 for moving assistance.

What Makes Wave Special?

At Wave, they understand that providing quality services is not enough to create loyal customers. It is great to be among the fastest ISPs in the United States, but to be voted #1 in customer service, value, and tech support and most likely to be recommended by customers is incredible – and Wave has achieved all, surpassing several of its competitors.
Here is what makes Wave the incredible service provider it is:

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2020 Fastest Internet Providers

Wave is among the recipients of PCMag’s Annual Readers’ Choice Awards for the Fastest ISPs in the United States 2020. Therefore, if you have Wave, you have the best there is.

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# 1 in Customer Service, Tech Support & Value

According to customers, Wave does not just provide good value, efficient customer service, and expert tech support – it provides THE BEST there is! No wonder Wave customers are most likely to recommend Wave services to others.

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No Contracts

With Wave services, you do not have to worry about signing long-term contracts or paying early termination fees. Keep your Wave services for as long as you like and cancel whenever you want with zero hassle.

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30-Day Money-Back Guarantee

This is how confident Wave is of its services. You can have Wave cable TV, internet, and home phone services installed at your home and enjoy a 30-day trial before you decide to keep them for good.

*Money-Back Guarantee good for new product/services only and credited on a pro-rated basis up to the first 30 days. Serviceable areas only.

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US Based Wave Customer Service

The Wave Broadband customer service team is based locally so they understand your concerns and problems better. Thus, they provide support with greater empathy.

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24/7 Wave Support

Wave customer service teams remain available round the clock, all year round so you do not have to worry about business hours. Receive help as soon as the issue arises, regardless of what time of day it is.

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Simple Wave Bill

Wave keeps the billing statement as simple as possible to ensure that you understand everything. Why make things complicated when there is nothing to hide, right? However, you can always call Wave customer service in case of any confusion.

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Two-Hour Service Window

Wave offers two-hour service windows for installation appointments so that you can book an appointment that fits your schedule and receive the support you need.

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On-Time Guarantee

Wave is all about quality services and that includes tech support and installation. If they have set up an appointment with you, the support staff will be there, and in the rare instance that they’re late, you will be credited $20 as an apology for wasting your precious time.

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Privacy Accountability

The customer’s integrity is of utmost importance for Wave and they ensure that all your information is kept secure. They are very transparent about what information is collected besides the personally identifiable information you provide upon sign up, and how it is used. You can read the Wave Privacy Policy for more details.

Call Wave customer service at 1-844-726-0727 to order Wave services now.

Wave Community Support Programs

At Wave, they’re not just running a business but building a community that feels cared for. Among other community support programs, the initiatives Wave Broadband has taken in response to the Coronavirus outbreak are praiseworthy.

No Contact Support

In order for the customers, employees, and communities to stay safe and connected, Wave Broadband offers several online tools to manage your account, return the equipment, pay your bill, help & support, troubleshooting, and much more. In case technicians have to visit a home for installation of new Wave internet service or repairs to old wiring, etc. all CDC guidelines are followed to ensure maximum safety.

Internet First

Wave Internet is made available to low-income households through the Internet First program that offers high-speed internet with up to 50 Mbps download speed at just $9.95/month to qualifying households. On top of this, there is no contract, no installation fee, no credit check, and the first 2 months are free. You can call the Wave internet customer service phone number to check if you are eligible for the program.

Frequently Asked Questions

You can choose between four methods to pay your Wave bill:

MyWave Account

Register your MyWave account to generate the Wave login credentials. Sign in to your account and make one-time payments or choose the auto-pay option.

By Phone

Call the Wave customer service phone number and follow the instructions to pay your bill via a debit or credit card.

By Mail

If you’re not comfortable providing your banking details over the phone then use the U.S. mail. Send a check or money order along with the bill stub from your monthly paper bill statement to Wave Broadband.

In Person

You can always go to your nearest Wave payment location and pay your bill through cash, money order, check, or a credit card that has a MasterCard, Visa, American Express, or Discover logo on it.

Since there are no contracts, you can call Wave Broadband customer service anytime to make changes to your plan or cancel your services if you want.

When it comes to customer service Wave is among the best in the US. In fact, customers have rated it # 1 for its exceptional 24/7 customer service, tech support, and the value provided.

Wave internet prices start from $34.95/month and can go up to $79.95/month. However, these can vary by location, so it is best to get in touch with Wave internet customer service to find out the exact rates available in your area.

You can call Wave customer service at 1-844-726-0727. In addition to this, you can choose to initiate a live chat, get in touch through Facebook or Twitter, or visit a retail location.

Wave Internet is available across California, Washington, and Oregon offering residential as well as business internet services. To check if your area is covered, dial the Wave Broadband customer service number to speak to a customer service representative.

If you are facing an outage, please check if it is just your house or the entire neighborhood. If none of your neighbors have service then rest assured that Wave already knows and is handling it. However, if it is only your house then call Wave customer service immediately.

When you bundle Wave internet, TV, and home phone, you save even more on the already reasonably priced individual services. It also provides the convenience of receiving a single bill for multiple services.

Offer terms and conditions apply. Please check Offer Details for more information.