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Why Choose Us?

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LocalCableDeals can help you find the best Internet & TV provider around you for your needs and budget. How we make money?

Ways to Contact Astound Broadband Powered by RCN Customer Service

  • Phone: Get instant customer support at (800) 427-8686. For new orders and sales queries, call (844) 735-2629.
  • Online: Find helpful FAQs about equipment and installation, Wi-Fi and home networking, troubleshooting, and more at the Astound Help Center.
  • In-Person: Visit a nearby Astound Broadband retail store to pay your bill, add services, pick up or return equipment, and more.
  • Social Media: Get timely support by finding Astound Broadband on their social media handles. | Facebook | Instagram | YouTube

24/7 Astound Broadband Powered by RCN Phone Numbers

Customer Service

Customer Service

(800) 427-8686

Business Customer Service

Business Customer Service

(833) 249-2786

Sales Support

Sales Support

(844) 735-2629

Things to Remember Before Calling Astound Broadband Powered by RCN Customer Service

  • Your ZIP code
  • RCN account number (found on service bill or MyAstound portal)
  • Phone number linked with your account
  • The last four digits of your social security number
  • Debit/credit card number
  • Billing address

Ways to Pay Your Astound Broadband Powered by RCN Bill

Astound Broadband Powered by RCN Service Outage – What to Do?

  • Restart your modem: Make sure that the power and internet cords are plugged into the right ports and try restarting the modem/router.
  • Visit Astound Stormwatch page: The Stormwatch page has outage notifications. Visit the page to check if your area is experiencing a service outage.
  • Call customer service: If your area is experiencing a service outage, call Astound RCN customer service to fix the issue or learn more.

Frequently Asked Questions

How do I pay my RCN bill?  

You can pay your RCN bill in person at any Astound Broadband retail store, online, over the phone, by mail, or using the My Astound app.

What are the RCN customer service hours?  

Astound Broadband powered by RCN offers 24/7 customer service for both residential and business customers.

Do I have to pay any late fee if I don’t pay my Astound bill on time?  

Yes, you may be charged a late fee if you don’t pay your bill by the due date.

What to do in case of RCN outage?  

Visit Astound Stormwatch to check the outage status. If the service is down, call Astound Broadband powered by RCN customer service to lodge a complaint and get an estimated time for service resumption.

My router won’t turn on, what do I do?  

Try unplugging all the cables and then re-plugging after a while. If the problem persists, your router could be the issue. Call Astound Broadband powered by RCN Internet customer service to get the equipment replaced.

How can I cancel my RCN services?  

Dial (800) 746-4726 to cancel or downgrade your Astound Broadband powered by RCN service. Since there are no contracts, you won’t need to pay any early termination fees.

Why is my RCN internet slow?  

There could be a number of reasons why your internet is slow. Try changing the password and limiting the number of devices connected to the internet. If the problem persists, consider upgrading your service plan to a higher-speed plan.

How can I watch Astound TV on my phone?  

You can watch Astound TV on the Astound TV+ app available for both apple and android users.

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