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How to Contact
Astound Broadband Customer Service?

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By Phone

Call Astound Broadband customer service phone number to speak with locally-based professional representatives who are available 24/7 for your assistance. Convey your queries or concerns directly to our cable customer service agents and find an instant resolution.

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By Social Media

Grab the attention of our internet customer service by dropping your questions, experiences, or expectations on social media. Send a tweet to "@RCNConnects or fire a Facebook message to "/RCN. Don’t forget to leave your comments and feedback.

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By Live Chat

Skip on the wait time altogether by entering a live chat session online with our customer service chat support. Open a query window and engage. Astound Broadband customer service hours for live chat are:

  • Monday to Friday: 8am-10pm ET
  • Saturday/Sunday: 10am-8pm ET
  • Holidays: 10am-6pm ET
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By Store Visit

Head out to your nearest Astound Broadband customer service locations, offices, and local help centers to seek help in person. Interact face-to-face with store representatives to pay your bills or swap equipment. Find our service stores here: https://www.rcn.com/hub/help/locations-and-payment-centers/

Astound Broadband Meets Customer Satisfaction
with Service Reliability

Astound Broadband maintains a high level of expertise, care, and reliability through its 24/7 available customer service. Whether you’re curious about exclusive promotions in your area, wish to know more about the products or services, set an appointment with elite technicians, return your equipment, or inquire about billing or upgrade your package, all you have to do is dial the phone number for our customer service and the local support will handle everything from there. Help is available round the clock, so reach out whenever you can about whatever’s on your mind.

Before You Call Our
Customer Service Number…

There are a few things you need to keep close by to make sure that the conversation goes in the smoothest way possible. These include your zip code, your account number (find it on your recent service bill or MyRCN portal), the phone number associated with the account, the last four digits of your social security number for identity verification, banking details such as credit card numbers, proof of previous correspondences (if any), billing addresses, and a notepad to jot down information in a hurry. Once you have these ready, then you should go ahead and call the Astound Broadband cable customer service number for your area or initiate a live chat session with an online agent. Maintain a steady tone, and clarity of purpose when speaking.

Extra Astound Broadband
Support Features


Service Protection

Get your devices covered with the Astound Broadband Service Protection plan, which costs only $4.95 per month, and replaces or repairs defective wiring to ensure consistent delivery of service. Enjoy peace of mind with this complimentary care and support from our company. Regular service charges are $79.95, without the plan.


Self-Service Feature

Register for a FREE account by hovering on the ‘Customer Centre’ option on rcn.com or by visiting my.rcn.com/signup. Manage your subscription, watch TV on the go, pay your bills, update your information, track your technician’s arrival and upgrade your existing TV package from this self-support platform anytime, anywhere.


Knowledge Centre

Head to help.rcn.com and access a wealth of support information related to our Webmail service, equipment, and remote controls, WiFi SSID and password setup, TiVo®, internet, TV, and phone troubleshooting, bill payment options, and more. Download the Welcome Guides for free to get settled in without hitting any bumps in the road.

Move Effortlessly with Astound Broadband

Uprooting your life, moving to a new place, and finding the right internet, TV, and phone services all over again is a huge challenge. We make this transition super easy for you! With its two-hour appointment windows (available seven days a week), same-day installation, 24/7 locally-based customer service, and a solid Tech on Time guarantee, moving is no longer a hassle. Unpack your home in the fastest and the most flexible way possible with the help of our certified tech support. Plus, shop great Movers Deals from Astound Broadband, offering FREE INSTALL and so much more to relocating subscribers. Old customer? Easily transfer your current service plans to the new address in a zap by filling in a simple form.

How do I
Pay My Bill?

Pay Online:

Sign in to your current MyRCN account from a secure browser or register for a new one by visiting here. View the statement and pay your bill directly from there. Set up automatic payments or make a one-time transaction, which carries a separate processing fee. We accept payments from a checking account or a credit/debit card with VISA, Discover, American Express, or MasterCard logo.

Pay via the Mobile App:

Download our mobile app from Google Play Store or iTunes App Store for free. Sign in with your username and password. View the billing statement and clear your service dues from your mobile, no matter where you are. We accept payments from a checking account or a credit/debit card.

Pay by Phone:

Call our customer service billing number to speak with a dedicated representative. Talk your way through the payment process. Or, choose the automated phone system for a one-time bill payment. Enter your account information, including but not limited to credit/debit cards, and follow the prompts until the end. Keep an eye out for that convenience fee.

Pay by Mail:

Find the enclosed stub in your paper bill that we send to your registered home address every month and mail it along with your payment to RCN Corporation, PO Box 11816, Newark, NJ 07101-8116. Don’t mail cash, but go for a check or money order.

Pay in Store:

Visit your nearest Astound Broadband retail store to pay your service bill in person. Click here to look up the local payment centers in your area. Note the address and the business hours of the store before making your visit. Our payment centers accept cash, credit/debit cards, money orders, or checks.

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Astound Broadband Backs Business
Growth Like Never Before

For a business, whether small or large, the bottom line is everything. Our Business customer service makes sure that you meet all set standards with 100% efficiency and continue to power through the market with the help of its transformative internet, voice & video services. You can reach out to our Business support for any queries related to your Business account, available offers in your area, billing, Webmail, hosted company phone line, and more. Call our Business representatives directly on phone, access the live chat support, tweet your concerns to @RCNBusiness, or book a Free Consultation for specially tailored guidance. See the trend shoot in a direction you like with our 24/7 local customer service at your side.

Astound Broadband Customer Service Reviews

“Knowledgeable Agent

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November 18, 2020

Alex, DC

Sometime during October, my cable TV started freezing up. So, I called the Astound Broadband customer service outage department, expecting extremely lazy and offhanded response, like I’d gotten from Comcast before. To my shock, the representative that came on the phone was not only knowledgeable, telling me about the whole sun outage issue, but courteous, apologetic and surprisingly funny. I’ve never been treated so well by customer service before! Totally recommended. 10/10.”

“Is Tech Really on Time?

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February 3, 2020

Ben, MA

Moving was a problem, but Astound Broadband gave same-day installation, so went with it. Contacted the customer service and made an appointment with their tech guy for set up. Tracked the technician’s arrival on their mobile app, which is a pretty cool feature btw, and just when I thought that he wouldn’t make it and I’d claim the $20 credit, the guy showed up last minute. Saved from disappointment by an inch.”

“Called Me Back!

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January 24, 2020

Irene, IL

I hate price hikes, so when something weird popped up on my bill, I instantly got in touch with my local Astound Broadband customer service store about the unexpected increase. They were swamped at the moment and promised to look over the bill with me soon. I knew that ‘soon’ meant ‘never’, but look what happened! They called me back the very next day and resolved the whole thing. I’m super-impressed!”

Frequently Asked Questions FAQs

Astound Broadband Chicago customer service ensures 100% reliability, 24/7 support, and equal network distribution. So, yes, the provider is one of the finest you can find in the cable market.

Yes, Astound Broadband covers three boroughs of New York City, including Brooklyn, Queens, and Manhattan. Contact NYC customer service to inquire about the offers in your area.

You can contact us in multiple ways:

  • By calling our customer service phone number
  • By hopping onto Live Chat
  • By reaching out to our social media profiles
  • By looking up ‘Astound Broadband customer center near me’ and visiting in-person
  • By writing to our customer service email

Astound Broadband has the largest coverage in northeastern states. To confirm whether this award-winning cable provider is available in your area, contact via the following table:

Astound Broadband Support

To cancel your Astound Broadband subscription, simply place a call to our customer service, state your cause as “cancellation of service” and confirm it.
To learn about our equipment return policies and process, visit here: https://www.rcn.com/hub/customer-center/equipment-return


Service offerings are contingent upon Astound Broadband verification that the specific address covered by the service request is an Astound Broadband serviceable location. Prices do not include taxes, franchise fees, activation fees or surcharges. All photos used within rcn.com are intellectual properties of their respective owners. At the end of your promotional period, standard rates apply. Services are subject to terms and conditions of Astound Broadband’s subscriber agreements, on-line policies, and other applicable terms and conditions. Other restrictions may apply.