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How to Contact
RCN Customer Service?

rcn customer service

By Phone

Call RCN customer service phone number to speak with locally-based professional representatives who are available 24/7 for your assistance. Convey your queries or concerns directly to RCN cable customer service agents and find an instant resolution.

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By Social Media

Grab the attention of RCN internet customer service by dropping your questions, experiences, or expectations on social media. Send a tweet to "@RCNConnects or fire a Facebook message to "/RCN. Don’t forget to leave your comments and feedback.

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By Live Chat

Skip on the wait time altogether by entering a live chat session online with RCN customer service chat support. Open a query window and engage. RCN customer service hours for live chat are:

  • Monday to Friday: 8am-10pm ET
  • Saturday/Sunday: 10am-8pm ET
  • Holidays: 10am-6pm ET
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By Store Visit

Head out to your nearest RCN customer service locations, offices, and local help centers to seek help in-person. Interact face-to-face with store representatives to pay your bills or swap equipment. Find RCN service stores here: https://www.rcn.com/hub/help/locations-and-payment-centers/

RCN Meets Customer Satisfaction
with Service Reliability

According to PCMag, customers have voted RCN #1 in customer service, value, and tech support in 2020. This proves the level of expertise, care, and reliable response you can expect to receive from RCN 24-hour customer service. Whether you’re curious about exclusive promotions in your area, wish to know more about the products or services, set an appointment with elite technicians, return your equipment, inquire about billing or upgrade your package, all you have to do is dial the phone number for RCN customer service and the local support will handle everything from there. Help is available round the clock, so reach out whenever you can about whatever’s on your mind.

Before You Call RCN
Customer Service Number…

There are a few things you need to keep close-by to make sure that the conversation goes in the smoothest way possible. These include your zip code, your RCN account number (find it on your recent service bill or MyRCN portal), the phone number associated with the account, the last four digits of your social security number for identity verification, banking details such as credit card numbers, proof of previous correspondences (if any), billing addresses, and a notepad to jot down information in a hurry. Once you have these ready, then you should go ahead and call the RCN cable customer service number for your area or initiate a live chat session with an online agent. Maintain a steady tone, and clarity of purpose when speaking.

Extra RCN
Support Features


RCN Service Protection

Get your RCN devices covered with the Service Protection plan, which costs only $4.95 per month, and replaces or repairs defective wiring to ensure consistent delivery of service. Enjoy peace of mind with this complimentary care and support from RCN. Regular service charges are $79.95, without the plan.


MyRCN Self-Service

Register for a FREE MyRCN account by hovering on the ‘Customer Centre’ option on rcn.com or by visiting my.rcn.com/signup. Manage your subscription, watch TV on the go, pay your bills, update your information, track your technician’s arrival and upgrade your existing TV package from this self-support platform anytime, anywhere.


Knowledge Centre

Head to help.rcn.com and access a wealth of support information related to RCN Webmail service, equipment, and remote controls, WiFi SSID and password setup, TiVo®, internet, TV and phone troubleshooting, bill payment options, and more. Download the RCN Welcome Guides for free to get settled in without hitting any bumps in the road.

Move Effortlessly with RCN

Uprooting your life, moving to a new place, and finding the right internet, TV, and phone services all over again is a huge challenge. RCN makes this transition super-easy for you! With its two-hour appointment windows (available seven days a week), same-day installation, 24/7 locally-based customer service, and a solid Tech on Time guarantee, moving is no longer a hassle. Unpack your home in the fastest and the most flexible way possible with the help of RCN’s certified and award-winning tech support. Plus, shop great Movers Deals from RCN, offering FREE INSTALL and so much more to relocating subscribers. Old customer? Easily transfer your current RCN services to the new address in a zap by filling in a simple form.

How do I
Pay My RCN Bill?

Pay Online:

Sign in to your current MyRCN account from a secure browser or register for a new one by visiting here. View the statement and pay your bill directly from there. Set up automatic payments or make a one-time transaction, which carries a separate processing fee. RCN accepts payments from a checking account or a credit/debit card with VISA, Discover, American Express, or MasterCard logo.

Pay via the Mobile App:

Download the MyRCN mobile app from Google Play Store or iTunes App Store for free. Sign in with your RCN username and password. View the billing statement and clear your service dues from your mobile, no matter where you are. RCN accepts payments from a checking account or a credit/debit card.

Pay by Phone:

Call the RCN customer service billing number to speak with a dedicated representative. Talk your way through the payment process. Or, choose the automated phone system for a one-time bill payment. Enter your account information, including but not limited to credit/debit cards, and follow the prompts until the end. Keep an eye out for that convenience fee.

Pay by Mail:

Find the enclosed stub in your paper bill that RCN sends to your registered home address every month and mail it along with your payment to RCN Corporation, PO Box 11816, Newark, NJ 07101-8116. Don’t mail cash, but go for a check or money order.

Pay in Store:

Visit your nearest RCN retail store to pay your service bill in person. Click here to look up the local payment centers in your area. Note the address and the business hours of the store before making your visit. RCN payment centers accept cash, credit/debit cards, money orders, or checks.

RCN Cable TV

RCN Backs Business
Growth Like Never Before

For a business, whether small or large, the bottom line is everything. RCN Business customer service makes sure that you meet all set standards with 100% efficiency and continue to power through the market with the help of its transformative internet, voice & video services. You can reach out to RCN Business support for any queries related to MyRCN Business account, available offers in your area, billing, RCN Webmail, hosted company phone line, and more. Call the RCN Business representatives directly on phone, access the live chat support, tweet your concerns to @RCNBusiness, or book a Free Consultation for specially tailored guidance. See the trend shoot in a direction you like with RCN customer service at your side.

RCN Customer Service Reviews

“Knowledgeable Agent

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November 18, 2020

Alex, DC

Sometime during October, my cable TV started freezing up. So, I called the RCN customer service outage department, expecting extremely lazy and offhanded response, like I’d gotten from Comcast before. To my shock, the representative that came on the phone was not only knowledgeable, telling me about the whole sun outage issue, but courteous, apologetic and surprisingly funny. I’ve never been treated so well by customer service before! Totally recommended. 10/10.”

“Is Tech Really on Time?

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February 3, 2020

Ben, MA

Moving was a problem, but RCN gave same-day installation, so went with it. Contacted the customer service and made an appointment with their tech guy for set up. Tracked the technician’s arrival on their mobile app, which is a pretty cool feature btw, and just when I thought that he wouldn’t make it and I’d claim the $20 credit, the guy showed up last minute. Saved from disappointment by an inch.”

“Called Me Back!

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January 24, 2020

Irene, IL

I hate price hikes, so when something weird popped up on my RCN bill, I instantly got in touch with my local RCN customer service store about the unexpected increase. They were swamped at the moment and promised to look over the bill with me soon. I knew that ‘soon’ meant ‘never’, but look what happened! They called me back the very next day and resolved the whole thing. I’m super-impressed!”

Frequently Asked Questions FAQs

RCN Chicago customer service ensures 100% reliability, 24/7 support, and equal network distribution. So, yes, the provider is one of the finest you can find in the cable market.

Yes, RCN covers three boroughs of New York City, including Brooklyn, Queens, and Manhattan. Contact RCN NYC customer service to inquire about the offers in your area.

You can contact RCN in multiple ways:

  • By calling RCN customer service phone number
  • By hopping onto Live Chat
  • By reaching out to RCN’s social media profiles
  • By looking up ‘RCN customer center near me’ and visiting in-person
  • By writing to RCN customer service email

RCN has the largest coverage in northeastern states. To confirm whether this award-winning cable provider is available in your area, contact via the following table:

RCN Support

To cancel your RCN subscription, simply place a call to RCN customer service, state your cause as “cancellation of service” and confirm it.
To learn about RCN equipment return policies and process, visit here: https://www.rcn.com/hub/customer-center/equipment-return


Service offerings are contingent upon RCN verification that the specific address covered by the service request is an RCN serviceable location. Prices do not include taxes, franchise fees, activation fees or surcharges. All photos used within rcn.com are intellectual properties of their respective owners. At the end of your promotional period, standard rates apply. Services are subject to terms and conditions of RCN’s subscriber agreements, on-line policies, and other applicable terms and conditions. Other restrictions may apply.