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Mediacom Customer Service:

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Mediacom Customer Service Offers 24/7 Support

Call Mediacom Customer Service number, which is available 24/7 for your assistance. Contact Mediacom Customer Service by calling 1-855-386-4094, and you will directly reach a team of highly skilled and trained customer support representatives. They are dedicated to helping you solve any service-related problems and answer all the queries you may have.

mediacom customer service

Mediacom Customer Service Guide

 

Mediacom Customer Service Telephone Number

Wondering how to contact Mediacom customer service? Do you want information on Mediacom packages? Would you like to subscribe to a service, change your package or change your payment details? Mediacom customer service hours are 24/7 to give you complete peace of mind that you will not get from anywhere else. Prompt response times ensure you are provided with what you need to know and Mediacom customer management systems are updated in real-time.

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Mediacom Tech Support Phone Number

Sometimes even the best technology and simple devices seem complicated or simply refuse to work. There’s no need to waste your time trying to figure out any technical issue on your own or to trawl search engines for a solution on some forum. This is a dedicated line to walk you through step-by-step to a solution until you’re able to enjoy your Mediacom experience once again.

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Mediacom Business Customer Service

Professionally trained experts who understand the urgency required to solve issues arising for businesses are present at Mediacom business customer service. Whether it is TV, Internet, or Digital Phone issues at your business premises or a change of package or services is required, around-the-clock assistance is available.

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Mediacom Cable Customer Service

Are you facing issues with the Closed Captioning on your Mediacom Cable TV service? Is the text jumbled, garbled, out of sync, or simply not visible? Would you like help turning on the CC or to figure out the issue? This is your helpline.

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Mediacom Installation & Order Status Phone Number

Although Mediacom processes orders quickly, call this number if you want an update on the status of your order. You can set up or change the installation date and time once your order has been fully processed. You can also confirm that the technicians are sent to the correct address.

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Mediacom Home Controller Support Phone Number

Is the Mediacom Home Controller app not working the way it is supposed to? Are only specific home appliances and sensors being controlled by it but not others? Does clicking an app button do nothing? Sometimes technology can be annoying. However, don’t worry, call this number and a Home Controller expert will help figure out the source of the problem and get it fixed for you.

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Mediacom Customer Service Live Chat

The Mediacom Chat Customer Service is the best resource for you if you’re not a fan of phone calls. They’ll first establish whether you’re an existing Mediacom customer or a new one. That way, you are connected to the relevant expert quickly, which enables you to get your answers in a jiffy.

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Mediacom Outages

We all understand that sometimes outages are inevitable and it’s important to know how to deal with one. If your Mediacom Internet has stopped working, there is nothing to worry about. Call Mediacom Internet Customer Service to inquire about the issue.

Moreover, you can check for internet outages yourself by logging into your Mediacom Account or simply using the MediacomConnect Mobile Care App. There is a special section for outages. Click on “Outages” to find out all the relevant information about the outage in your area.

You can even text “OUTAGE” to 66554 from the number associated with your Mediacom Account.

mediacom customer service

Mediacom Bill Payment

 

Online Payment

Mediacom accepts online payments. Just visit here and enter your credentials to log in to your Mediacom Account. Look for the “Pay Bill” option. You can make a payment on the spot, sign-up for the AutoPay service via checking/savings account or credit/debit card.

Payment by Mail

Mediacom only accepts payment through mail once you have terminated your service and are looking to pay your pending balance. If you are a current customer, you cannot pay your bill by mail.

Store Payment

Look for a Mediacom store nearby and pay your monthly bill in person. You can even return or exchange your Mediacom equipment at the store.

Call Mediacom Customer Service

Reach out to a Mediacom customer service representative on the phone and get assistance with your bill payment at any time of the day.

Mediacom Customer Service Online Assistance

 

Live Chat

Use Mediacom’s Live Chat option to get answers to all the questions related to your Mediacom services by clicking the Chat Now button at the bottom right corner of your screen.

Social Media Support

You can reach Mediacom customer service directly through Facebook and Twitter.

Locate a Mediacom Store

Locate your nearest Mediacom Store to get all sorts of assistance in person.

Mediacom Communities

This is an interactive online forum where you can get answers to all the queries related to your service by Mediacom moderators and other users.

Answer Center

Get access to Mediacom’s knowledge database and find helpful articles related to your service.

Welcome Kit

A PDF guide containing everything you need to know to get started with your Mediacom services.

Sign up for Mediacom Service

If you wish to sign-up for all the exciting deals on the internet, TV, and phone services, dial 1-855-386-4094 and get Mediacom right now! There are tons of promotions and you may qualify for free installation on your online order. Just like Mediacom Customer Service, you can reach out to the Sales department 24/7.

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Canceling your Mediacom Service

You can cancel your Mediacom service by calling the Mediacom Customer Retention department. To avoid any extra charges, return your Mediacom equipment to the nearest store and then put a cancellation request. The customer retention department is available Monday–Friday from 7:00 a.m. to 8:00 p.m (Eastern Time).

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Cancel Mediacom AutoPay or Electronic Payments

If you have signed up for AutoPay or Electronic payment, you can cancel it by calling Mediacom customer service. For credit card payments, you need to notify one day before the due date. Whereas, for bank payments, you need to notify them four days before the due date.

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Before You Call

It’s a good idea to have some relevant stuff ready before you call Mediacom Customer Support or start your chat. It will save you the hassle of scrambling to look for these things during the call. The Customer Support person will definitely need some information from you, so it’s better to have it beforehand.

In case you’re unaware of your Mediacom account number, you can find it in the upper right corner of your bill. It’s a 13 digit number.

mediacom customer service

FAQS

Frequently Asked Questions

 

Here are some common questions by Mediacom customers and those who are
considering subscribing to Mediacom services.

You can contact Mediacom Customer Service by calling 1-855-386-4094.
Yes, Mediacom offers 24/7 customer service.
Yes, Mediacom Customer Service is available 7 days a week.
A Customer Service Representative at Mediacom can answer your queries about billing, packages, promotions, Mediacom equipment, and provide any technical assistance if required.
You can contact Mediacom customer service by dialing 1-855-386-4094.
You can return the equipment to your nearest Mediacom store. Alternatively, Mediacom will mail you a return box and you can ship it back. To get Mediacom to send you the return box, send your account number to their email at totalcare@mediacomcc.com, or their social channels, i.e Facebook or Twitter.
From your home digital phone, enter your 7-digit phone number. You will be asked to enter your voicemail passcode followed by the # key. From any other phone dial your 10-digit number (including area code), press *, enter your voicemail passcode, and then press #.
First you need to know your TV’s code. Follow this website and enter “Mediacom” in the provider’s search field. You will see a list of remote controls, click “code finder” under your remote’s name and image. Now click “Add New Television”, and in the search bar enter your TV’s brand name. After that you can enter the TV’s model number. If you don’t know the model number you can see a list of codes. On the same page you’ll see instructions on how to program the remote.
  1. Press the device key.
  2. Press and hold the SETUP key until the device button flashes twice.
  3. Enter 9 – 9 – 2 using the digits on the controller.
  4. Press the device button twice and it should blink twice.
Visit homewifi.mediacomcable.com, and sign into your control panel with your Mediacom ID. Click “My Wireless Network” and change your password.
Visit homewifi.mediacomcable.com, enter your Mediacom Account ID and passphrase which was provided when you first signed up. If you forgot the passphrase, you can get a reset link to your listed email account.
No, Mediacom does not buy out contracts. However, their services are worth switching to even if you have to pay an early termination fee.
Mediacom covers, Alabama, Arizona, California, Delaware, Florida, Georgia, Iowa, Illinois, Indiana, Kansas, Kentucky, Maryland, Michigan, Minnesota, Missouri, Mississippi, North Carolina, Ohio, South Dakota, Tennessee, Virginia and Wisconsin.
Yes, you can pay your Mediacom bill online. Click here to log into Mediacom eBilling.
For 1 year agreements the early termination fee (ETF) is up to $120. For 2 and 3 year agreements the ETF is up to $240.

Call Your Local Mediacom Representatives

Click to call the Mediacom representative for your town or city.

Mediacom Plans

Top Mediacom Offers

 

Looking to subscribe to Mediacom services? LocalCableDeals brings you the top cable TV, internet, and digital home phone packages by Mediacom. Order now.

Internet 100

60 Mbps

$49.99*/mo. for 12 months
*Plus, activation, installation and monthly modem rental fees.

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Variety TV + Internet 100

60 Mbps

$99.99*/mo. for 12 months
*Plus monthly local broadcast station surcharge ranging from $17.10 to $24.62, monthly regional sports surcharge ranging from $1.99 to $12.23 and other monthly charges. Activation and installation fees apply.

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Variety TV + Internet 100 + Phone

100 Mbps

$109.99*/mo. for 12 months
*Plus monthly local broadcast station surcharge ranging from $17.10 to $24.62, monthly regional sports surcharge ranging from $1.99 to $12.23 and other monthly charges. Activation and installation fees apply.

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New Customer disclaimers

Internet 100

*Internet 100 Offer: Advertised monthly price is good for one year. Thereafter the monthly price increases to the standard rate then in effect (currently, $79.99). Price does not include standard installation fee (currently free online unless special work needed); a one-time $10 activation fee; or other one-time fees that may apply because of options you select. Price also does not include the following recurring monthly charges: (i) modem fee, currently, $12.00; (ii) taxes and other amounts required by law to be collected or paid; or (iii) fees for optional services or equipment you may want. All of these monthly charges may increase from time to time. After the first year, if our standard rate for your service increases or we institute a new fee for service subscribers generally, we can pass that increase or new fee along to you. Internet Service Usage Allowance & Speed: Internet 100: 1,000 GB per monthly billing period. Excess usage will be billed at $10 for every increment of up to 50 additional gigabytes used. For example, if usage exceeded the allowance by 51 gigabytes, the additional charge would be $20. Usage allowances and excess usage charges are subject to change at any time.
See https://mediacomcable.com/usageallowance for more information about usage allowances. Download and upload speeds may vary, see https://mediacomcable.com/openinternet for information on factors that could cause speeds to vary. Offer Availability: Offer may change or be terminated at any time without notice. Offer may not be available in all areas, cannot be combined with any other offer, is not transferable and is void where prohibited. Available only to residential customers who have not received any offered service within prior 90 days and meet applicable credit and other requirements. Customer must agree to all applicable subscriber terms and policies. Other terms and conditions may apply. CA consumers: visit https://mediacomcable.com/legal/ccpa-privacy-notice to read our Privacy Notice for California Consumers.

Internet 100 + Variety TV

*Internet 100 + Variety TV Offer: Advertised monthly price is good for one year. Thereafter, the monthly price increases by $30 in the second year and then $10 in the third year until the fourth year, when each service will begin to be billed at the standard rate (currently ranges between $154.48 and $180.16 and varies by location). Price does not include standard installation fee (currently free online unless special work needed); a one-time $10 activation fee; or other one-time fees that may apply because of options you select. Price also does not include the following recurring monthly charges: (i) modem fee, currently, $12.00; (ii) regional sports network surcharge, (iii) local broadcast station surcharge, (iv) taxes, franchise fees and other amounts required by law to be collected or paid; or (v) fees for optional services or equipment you may want. All these monthly charges may increase from time to time; surcharges vary depending on location and may increase due to programming cost increases. If you cancel any of the services in the package, standard rates will be charged for any continuing services. After the first year, if our standard rate for any service in your package that is not free increases, or we institute a new fee for service subscribers generally, we can pass that increase or new fee along to you. Internet Service Usage Allowance & Speed: Internet 100: 1,000 GB per monthly billing period. Excess usage will be billed at $10 for every increment of up to 50 additional gigabytes used. For example, if usage exceeded the allowance by 51 gigabytes, the additional charge would be $20. Usage allowances and excess usage charges are subject to change at any time.
See https://mediacomcable.com/usageallowance for more information about usage allowances. Download and upload speeds may vary, see https://mediacomcable.com/openinternet for information on factors that could cause speeds to vary. Offer Availability: Offer may change or be terminated at any time without notice. Offer may not be available in all areas, cannot be combined with any other offer, is not transferable and is void where prohibited. Available only to residential customers who have not received any offered service within prior 90 days and meet applicable credit and other requirements. Customer must agree to all applicable subscriber terms and policies. Other terms and conditions may apply. CA consumers: visit https://mediacomcable.com/legal/ccpa-privacy-notice to read our Privacy Notice for California Consumers.

Internet 300 + Variety TV + Phone

*Internet 300 + Variety TV + Phone Offer: Advertised monthly price is good for one year. Thereafter, the monthly price increases by $30 each year until the fourth year, when each service will begin to be billed at the standard rate (currently, $209.99). Price does not include standard installation fee (currently free online unless special work needed); a one-time $10 activation fee; or other one-time fees that may apply because of options you select. Price also does not include the following recurring monthly charges: (i) modem fee, currently, $12.00; (ii) regional sports network surcharge, (iii) local broadcast station surcharge, (iv) taxes, franchise fees and other amounts required by law to be collected or paid; or (v) fees for optional services or equipment you may want. All these monthly charges may increase from time to time; surcharges vary depending on location and may increase due to programming cost increases. If you cancel any of the services in the package, standard rates will be charged for any continuing services. After the first year, if our standard rate for any service in your package that is not free increases, or we institute a new fee for service subscribers generally, we can pass that increase or new fee along to you. Internet Service Usage Allowance & Speed: Internet 300: 2,000 GB per monthly billing period. Excess usage will be billed at $10 for every increment of up to 50 additional gigabytes used. For example, if usage exceeded the allowance by 51 gigabytes, the additional charge would be $20.
See https://mediacomcable.com/usageallowance for more information about usage allowances. Download and upload speeds may vary, see https://mediacomcable.com/openinternet for information on factors that could cause speeds to vary. Offer Availability: Offer may change or be terminated at any time without notice. Offer may not be available in all areas, cannot be combined with any other offer, is not transferable and is void where prohibited. Available only to residential customers who have not received any offered service within prior 90 days and meet applicable credit and other requirements. Customer must agree to all applicable subscriber terms and policies. Other terms and conditions may apply. CA consumers: visit https://mediacomcable.com/legal/ccpa-privacy-notice to read our Privacy Notice for California Consumers.