Order now and receive a $100 Prepaid Mastercard® via rebate.* Offer ends 5/31/23. See Details

Change Language: Espanol

Call 1-844-769-9984 now to get Instant HughesNet Customer Support!

HughesNet Customer Service Delivers Instant Assistance

HughesNet provides satellite internet facility across all 50 states with the greatest coverage in New York, Texas, and California. Given its huge nationwide availability, the provider offers a multi-channel support for both old and new customers to uphold high standards of customer satisfaction.

HughesNet understands the importance of technical support, which is why its highly trained professionals are available 24/7 to assist users who are having troublesome internet service. Feel free to reach out to HughesNet customer support to learn about the latest internet plans in your locality, sign up to America’s best satellite network, request account information, or cancel your subscription.

Just pick up the phone, dial HughesNet customer service telephone number, and tell the agent about your issue. HughesNet customer service will do everything to resolve the problem within 24 hours. Besides phone support, you can also contact the provider via email, live chat, community message, social media and online inquiry form.

Call HughesNet Customer Service Now!
HughesNet Instant Customer Service Assistance

What Type of Support Does HughesNet Offer?

Being one of the major satellite-internet providers in the nation, HughesNet offers various platforms where customers can conveniently interact with the customer service department to get help with their connection related problems or ask questions regarding HughesNet internet packages and prices. If you are looking to contact HughesNet customer support, then use one of the following ways:

Phone Call

Talk to a well-trained representative and get answers to all your questions through a phone call. 1-844-769-9984 for HughesNet customer support. enter the relevant code, and get routed to the right department for your concerned cause.

Live Chat

If you do not feel like talking and want to skip the customer support queue on the phone, then simply get help from HughesNet customer service chat. To use this feature, keep your HughesNet account number handy as you will be needing it when talking to the representative.

Email Support

Having trouble connecting through live chat? Fret not. Simply send an email and HughesNet will get back to you within 24 hours. You can also fill the online email support form, which requires you to state your first and last name, account number, email ID, and the issue you are facing with your connection.

Community

HughesNet lists different help topics on its Community Support page so that customers can easily locate their concerned subject and find instant solution. If you are unable to find your desired category then post a question, which will be publically available for everyone to see including HughesNet customer service. You can also share your ideas and feedback on the community page.

Repair Order Inquiry

You can see the status of your most recent repair order by filling the online inquiry form. In the form, you will have to mention your primary phone number, zip code, and SAN or account number. After filling out the form, click on ‘View Order Status’ and you will be presented with all the details regarding your most recent order.

Social Media

HughesNet actively maintains its social media accounts including https://twitter.com/AskHughes and https://www.facebook.com/HughesNet in order to convey its messages regarding special offers and promotions to the customers. You can also approach them to lodge complaints regarding your internet connection.

HughesNet Customer Support Procedure

HughesNet offers seamless interaction with its customer service department. When you get in touch with HughesNet customer care, the representative will ask you some questions so that their system can recognize you as a customer. Therefore, keep all the necessary information with you before dialing the HughesNet technical support phone number or initiating an online chat session. Here are the things that you might need:

  • Zip code and street address (new customers)
  • Account number or SAN (existing customers)
  • Phone number affiliated with HughesNet, mailing address and bank account information
  • Ticket number in case of a repair order inquiry
  • A notepad and pen for taking down crucial points

The faster you enter the required details, the quicker you will be able to find resolution to your problems.

Ask HughesNet Today!
HughesNet Customer Support Procedure

How to Pay Your HughesNet Bill?

HughesNet offers not one, not two but three different ways of clearing your monthly internet bills.

Payment Method Description
Online Payment Go to my.hughesnet.com and sign in or register your account. Then click on My Account, which is located on the header and from the drop-down menu, press My Bill. The page will display the due amount, payment history and previous invoices. Click on the Pay Now button to make the payment for your current month’s invoice.
Alternatively, you can also pay your dues without signing in or registering an account. Go to my.hughesnet.com and click on the Pay Now option, which is situated on the top right corner of the page. You will be asked to provide your Site Account Number (SAN) and zip code to proceed further with the payment. Fill in the details and select View My Bill or Make a Payment. Follow the steps that appear on the screen and then, proceed through checkout. In the last step, you will be presented with a confirmation number, which would ensure that you have successfully cleared your invoice.
Phone Payment Call HughesNet billing phone number at 1-844-769-9984 and follow the prompts to pay your monthly bill. Please bear in mind that you might incur a processing fee when paying through phone.
Mail Payment You can also mail your payment to HughesNet P.O. Box 96874 Chicago, IL 60693-6874. Do not forget to mention your name, address, phone number and account details when paying by mail. Please bear in mind that you might incur a processing fee when paying by mail.

Almost all internet providers charge a late payment fee if you do not pay your dues on time and HughesNet is no exemption in this regard. Nevertheless, the company does offer you a way to avoid this penalty by signing up for Auto Pay. You can do so by logging on to the website or via phone call.

HughesNet Business and Corporate Support

HughesNet Business and Corporate Support

HughesNet understands the fact that businesses cannot afford to lose their connectivity because going offline means monetary loss, which is why it offers highly reliable, secure and always-on connection so that commercial organizations can smoothly perform their operations without any hurdles. In addition to this, the company provides 24/7 support to its business clients ensuring all issues are resolved as soon as possible. On top of that, you get professional installation with every business plan, which includes commercial grade equipment that is specifically designed for your business.
So, ensure your organization’s connectivity with HughesNet technical support that meets all the growing needs and requirements of your business.

Call Now!

HughesNet Customer Service Reviews

Jump to HughesNet Official User Guides

Account & Billing

Customer Support

My Services

Frequently Asked Questions About HughesNet Customer Service

You can get in touch with HughesNet customer service by calling 1-844-769-9984. Here you will be able to get help regarding your billing questions, service or feature changes, sign up for new services, or get help regarding your service problems.
To file a complaint against the service problems or any other issue, you can call HughesNet customer service at 1-844-769-9984 or send an email at the HughesNet email address. You can also find other ways to get in touch with the customer services by logging into your HughesNet online account.
Yes, you can cancel your HughesNet services without paying any cancellation cost, once the contract period has ended. Otherwise, you will have to pay an early termination fee of up to $400.
You can find your HughesNet account number by logging into your online account. In case you are not able to access it, another way to find your account number is to check your monthly statement as it is printed on top of it.
HughesNet charges an early termination fee of up to $400 if a customer wants to cancel the services while the contract is not over. However, the early termination fee decreases by $15 per month, once it has been over 90 days. Moreover, for the termination fee to decrease every month, the account must be active and should not be on hold.
You can cancel your HughesNet services for free only if it has not been 30 days since the services started or the contract period has ended. Otherwise, you will have to pay the cancellation cost which is upto $400 with Hughesnet.
If you would like to return your HughesNet equipment, you will have to call customer service and cancel your account. HughesNet will send you the packaging and guidelines for how to disconnect and deinstall the equipment. In case you would like some professional help in that, Hughesnet charges $100 to send someone at your place and deinstall everything for you.
HughesNet headquarter is located in Germantown, Maryland. However, if you need any assistance, you can also visit your nearest authorized retailer for HughesNet services, they will also be able to help you. To find your nearest authorized retailer, you can go to “find dealer” section on HughesNet website or call customer services at 1-844-769-9984.
You can pay your HughesNet bill online by using your credit/ debit card. Or you can call the customer services at 1-844-769-9984 and pay your monthly bill without any problem.
You can send an Email to HughesNet by filling out the online form after logging into your account on the HughesNet website. You can visit the support section on the HughesNet website and click the Email option provided in there. However, it might take up to 24 hours to get a response via email so it is better to use the live chat or call 1-844-769-9984.

Pricing requires a 24-month commitment.

Service plan availability varies based on geographical area.

1. HughesNet service plans are designed to deliver download speeds of 25 Mbps and upload speeds of 3 Mbps, but individual customers may experience different speeds at different times of the day. Speeds and uninterrupted use are not guaranteed and may vary based on a variety of factors, including: the configuration of your computer, number of concurrent users, network or Internet congestion, capabilities and content of the websites you are accessing, network management practices as deemed necessary, and other factors. When you connect to the HughesNet service using Wi-Fi, your experience will vary based on your proximity to the Wi-Fi source and the strength of the signal.

2. Streaming is optimized for video streams at DVD quality (up to 480p). For best performance, leave any video streaming applications at their default automatic resolution setting. Most video services are supported. Not all video sources are identifiable. 3 times is based on average HD bit rate of 3.6 Mbps vs. DVD quality at 1.1 Mbps.

3. Free standard installation applies to new Lease subscribers only. Not valid with Purchase option. Limited-time offer.

4. Express Repair – Basic includes second-business-day onsite service, 8am–5pm, Monday through Friday. $24.99 per onsite repair incident applies in addition to monthly fee.

Express Repair – Premium includes next-business-day onsite service, 8am–5pm, Monday through Friday. $24.99 per onsite repair incident applies in addition to monthly fee.

Norton 360 Deluxe: No one can prevent all identity theft or cyber crime. Not all products, services, and features are available on all devices or operating systems. System requirement information can be found on Norton.com. Copyright © 2023 NortonLifeLock Inc. All rights reserved.

Minimum term required. Monthly service and early termination fees apply. Visit legal.HughesNet.com for details.

HughesNet is a registered trademark and HughesNet Fusion is a trademark of Hughes Network Systems, LLC, an EchoStar company.

➤