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HughesNet Customer Service Delivers Instant Assistance

HughesNet provides satellite internet facility across all 50 states with the greatest coverage in New York, Texas, and California. Given its huge nationwide availability, the provider offers a multi-channel support for both old and new customers to uphold high standards of customer satisfaction.

HughesNet understands the importance of technical support, which is why its highly trained professionals are available 24/7 to assist users who are having troublesome internet service. Feel free to reach out to HughesNet customer support to learn about the latest internet plans in your locality, sign up to America’s best satellite network, request account information, or cancel your subscription.

Just pick up the phone, dial HughesNet customer service telephone number, and tell the agent about your issue. HughesNet customer service will do everything to resolve the problem within 24 hours. Besides phone support, you can also contact the provider via email, live chat, community message, social media and online inquiry form.

HughesNet high-end Wi-Fi system

What Type of Support Does HughesNet Offer?

Being one of the major satellite-internet providers in the nation, HughesNet offers various platforms where customers can conveniently interact with the customer service department to get help with their connection related problems or ask questions regarding HughesNet internet packages and prices. If you are looking to contact HughesNet customer support, then use one of the following ways:

Phone Call

Talk to a well-trained representative and get answers to all your questions through a phone call. Simply dial HughesNet customer service number, enter the relevant code, and get routed to the right department for your concerned cause.

Live Chat

If you do not feel like talking and want to skip the customer support queue on the phone, then simply get help from HughesNet customer service chat. To use this feature, keep your HughesNet account number handy as you will be needing it when talking to the representative.

Email Support

Having trouble connecting through live chat? Fret not. Simply send an email and HughesNet will get back to you within 24 hours. You can also fill the online email support form, which requires you to state your first and last name, account number, email ID, and the issue you are facing with your connection.

Community

HughesNet lists different help topics on its Community Support page so that customers can easily locate their concerned subject and find instant solution. If you are unable to find your desired category then post a question, which will be publically available for everyone to see including HughesNet customer service. You can also share your ideas and feedback on the community page.

Repair Order Inquiry

You can see the status of your most recent repair order by filling the online inquiry form. In the form, you will have to mention your primary phone number, zip code, and SAN or account number. After filling out the form, click on ‘View Order Status’ and you will be presented with all the details regarding your most recent order.

Social Media

HughesNet actively maintains its social media accounts including Twitter, Facebook, Instagram, and YouTube in order to convey its messages regarding special offers and promotions to the customers. You can also approach them to lodge complaints regarding your internet connection.

HughesNet Customer Support Procedure

HughesNet offers seamless interaction with its customer service department. When you get in touch with HughesNet customer care, the representative will ask you some questions so that their system can recognize you as a customer. Therefore, keep all the necessary information with you before dialing HughesNet technical support phone number or initiating an online chat session. Here are the things that you might need:

  • Zip code and street address (new customers)
  • Account number or SAN (existing customers)
  • Phone number affiliated with HughesNet, mailing address and bank account information
  • Ticket number in case of a repair order inquiry
  • A notepad and pen for taking down crucial points

The faster you enter the required details, the quicker you will be able to find resolution to your problems.

HughesNet Customer Support Procedure

How to Pay Your HughesNet Bill?

HughesNet offers not one, not two but three different ways of clearing your monthly internet bills.

Payment MethodDescription
Online PaymentGo to my.hughesnet.com and sign in or register your account. Then click on My Account, which is located on the header and from the drop-down menu, press My Bill. The page will display the due amount, payment history and previous invoices. Click on the Pay Now button to make the payment for your current month’s invoice.
Alternatively, you can also pay your dues without signing in or registering an account. Go to my.hughesnet.com and click on the Pay Now option, which is situated on the top right corner of the page. You will be asked to provide your Site Account Number (SAN) and zip code to proceed further with the payment. Fill in the details and select View My Bill or Make a Payment. Follow the steps that appear on the screen and then, proceed through checkout. In the last step, you will be presented with a confirmation number, which would ensure that you have successfully cleared your invoice.
Phone PaymentCall HughesNet billing phone number at x-xxx-xxx-xxxx and follow the prompts to pay your monthly bill. Please bear in mind that you might incur a processing fee when paying through phone.
Mail PaymentYou can also mail your payment to HughesNet P.O. Box 96874 Chicago, IL 60693-6874. Do not forget to mention your name, address, phone number and account details when paying by mail. Please bear in mind that you might incur a processing fee when paying by mail.

Almost all internet providers charge a late payment fee if you do not pay your dues on time and HughesNet is no exemption is this regard. Nevertheless, the company does offer you a way to avoid this penalty by signing up for Auto Pay. You can do so by logging on to the website or via phone call.

HughesNet Corporate Support

HughesNet Business and Corporate Support

HughesNet understands the fact that businesses cannot afford to lose their connectivity because going offline means monetary loss, which is why it offers highly reliable, secure and always-on connection so that commercial organizations can smoothly perform their operations without any hurdles. In addition to this, the company provides 24/7 support to its business clients ensuring all issues are resolved as soon as possible. On top of that, you get professional installation with every business plan, which includes commercial grade equipment that is specifically designed for your business.
So, insure your organization’s connectivity with HughesNet technical support that meets all the growing needs and requirements of your business.

HughesNet Customer Service Reviews

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Frequently Asked Questions About HughesNet Customer Service

When you sign up for HughesNet internet, you have to sign an agreement of minimum 2 years. If you cancel your subscription before the contract ends, you will be liable to pay the early termination fee as well as any unreturned equipment fee in case you do not return the equipment on time. However, if you cancel your order before the installation procedure, you will be entitled to a full refund of the amount you paid.
Since HughesNet is a satellite internet provider, you might experience slow internet speeds during peak usage hours because the bandwidth is being used by many other individuals as well. Nevertheless, the company offers greater internet speeds, more data and built-in Wi-Fi with its new cutting-edge Gen5 satellite internet facility.
One of the best ways to lodge a complaint and get assistance from HughesNet is by calling HughesNet help phone number any day of the week during HughesNet customer service hours. You can also contact HughesNet customer support through email and live chat.
The only way to cancel your HughesNet subscription for free is by calling HughesNet service phone number and telling them that the primary contract holder has passed away and you need to transfer your existing account to a new one. Reasons like service dissatisfaction and opting for a new provider do not qualify for an exemption from the early termination fee.
If you cancel your contract with HughesNet before the end of your 2-year commitment, then you will have to pay an early termination fee of up to $400. For the first 90 days of service, the exact amount of early termination is $400. Thereafter, the charges will decrease by $15/month for each month of active internet service.
You can find your HughesNet site account number (SAN) by logging into your online account. Simply enter your credentials in Account Information and the page will display all the details including your monthly bills. Your account number is also printed on the top right corner of your billing statement.
HughesNet internet plans start from $59.99 per month for 10GB data and go up to $149.99 per month for 50GB data. All the plans offer 25 Mbps download speed and 3 Mbps upload speed. Plus, subscribers get additional bonus zone data, which is usable during off-peak hours.
HughesNet internet plans come with bonus zone data, which is additional 50 GB data allowance that you can use during off-peak hours between 2am and 8am. HughesNet does not limit its internet speed with bonus zone data and there are no extra charges for it.
To send an email to HughesNet customer service, you will have to log on to its website and fill out the online form. To prevent spam messages, HughesNet also requires you to check the reCAPTCHA box, which confirms that you are not a robot. HughesNet typically replies within 24 hours.

HughesNet is a registered trademark of Hughes Network Systems, LLC, an EchoStar company.
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