Spectrum has grown remarkably over the past two years to establish itself as an absolute juggernaut in the IT sector. Companies, both big and small, located in the United States market, stand to benefit from its stellar quality features, promising both longevity and a boost in workflows.

Primarily, Spectrum is a broadband connectivity company serving over 32 million customers in 41 states. Most of its customers avail of either its internet, TV, or phone services that are enriched with stellar customer service and security for peace of mind.

Despite these tidbits and delicacies, Spectrum’s service may not resonate well with some of its customers and they may choose to part ways with the company. Spectrum makes this process relatively easy with a few trusty steps that we’ll be describing down below.

If you find yourself among this particular crowd then read on through!

Moving Your Service

You don’t have to be a frustrated customer if you’re looking to end your Spectrum service. Maybe you are moving to a new area in the States. In which case research will have to be made for the area you’re shifting to.

Although you don’t need to cancel your service when shifting, you might not have an option if the new area doesn’t support Spectrum services. To get clarity on your new location and whether Spectrum has a footprint there, consider contacting the customer support team to get up to speed.

Transferring Ownership of Account

If you’re looking to transfer ownership of your Spectrum account to someone else, the best way to do so would be to contact their 24/7 customer service. By doing so, you also transfer the billing responsibility of that account to the same person.

Ownership and accountability can be shifted in three scenarios:

  • If your legal name has changed.
  • If your name was spelled incorrectly.
  • If the owner of the account is deceased.

In either case, a customer support representative can help you weave through what actions may need to be taken from your end.

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Account Holds

Spectrum offers its services to part-time residents as well. The company understands that you may not be around all year long in the specific area that you have availed the service and thus, they offer to put Spectrum TV, Internet, and Phone services on hold for a low monthly fee.

This way, part-time residents won’t have to go through the hassle of cancellation and subsequent reinstallation every time they move to and fro.

To check your eligibility for the seasonal status, it’d be best to call Spectrum’s customer support.

Cancelling Spectrum Services

And now we come to our main topic, completely shutting down Spectrum services. Let’s work from the ground up:

Speak to Retention

Calling up Spectrum’s retention department should be the first step if you’re considering permanently shutting off your service. When you go onto the website, a robot should prompt you with the option to either downgrade your service or completely cancel it. Then, you will be redirected to the retention department.

Prepare Your Reason

Once connected with the retention department, please provide a valid excuse as to why you’d like to cancel your service. If you don’t have a solid one at the moment, don’t worry, choose from one of ours:

  • Moving to a new address
  • Natural disaster
  • The account holder has perished
  • Spectrum is not available in the area

See the Process through

More likely than not, a Spectrum support representative will reach out to you to ask the reason for your cancellation. It’s their day job to try and persuade their customers to stay. Stand your ground and politely, yet firmly, assure them that you’d like to go through with the cancellation process.

Return All Appropriate Equipment

Lastly, be a good sport and return all equipment that you owe back to Spectrum. This includes but is certainly not limited to, Spectrum DVRs, Spectrum cable boxes, and Spectrum modems. Contact a customer support agent in case you’re confused about what to do in this case.

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Conclusion

That’s a wrap on all we have for canceling your Spectrum service. There’s a lot that Spectrum offers but, being the mature company it is, it also realizes that it can’t stick with everyone. Good luck!