Xfinity Internet Plans

Enjoy the best of internet services with Xfinity Internet plans

  • Get download speed up to 2 Gbps (Available in select areas)
  • Get Premium content without paying anything extra
  • Enjoy access to Xumo

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$19.99/mo.*

*For 12 months with 1-year term contract. Taxes and equipment not included. Includes $10/mo automatic payments and paperless billing discount.

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Nothing is more troublesome than having Wi-Fi that keeps disconnecting midway through a crucial work or entertainment session. You can face this situation even with a good internet plan. But if your Xfinity Wi-Fi keeps disconnecting, then do not worry anymore. We’re covering some of the primary reasons why your Xfinity Wi-Fi keeps disconnecting as well as listing their remedies to help you resolve it. So, let’s check them out now:

Why Does Xfinity Wi-Fi Keep Disconnecting?

The first thing to know is why your Comcast internet keeps disconnecting. Several reasons can be behind this leading to this cumbersome situation. Some of these are listed below:

Your Xfinity Router Needs a Reboot

Sometimes, the connection with your internet router isn’t steady, resulting in quite a low flow of data packets and constantly getting disconnected. What you can do in such a case is simply reboot your internet router to reset the connection. That way, the packets will be sent again.

Contact Xfinity Customer Service: 1-844-572-2220

You’re Far From Your Router

Another reason why this issue is persistent is that you’re placed far from your router. The devices using the Wi-Fi are either not in the range or at the end of the coverage. Hence, the interferences in between will mitigate signal strength, resulting in disconnection. Make sure to ideally place your router for proper coverage.

Your Internet Router Is Experiencing Interferences

As highlighted earlier, your internet router faces interferences such as walls, electromagnetic waves from appliances, Bluetooth device interference, etc. In such cases, the router’s signals get blocked or weakened, which then results in disconnection. Minimize these interferences as much as you can.

Your Devices Need Upgrades

Another reason why your Xfinity Wi-Fi keeps disconnecting is that it’s outdated in terms of model and updates. Look for firmware updates from its setup. If there aren’t any updates, then it means your Wi-Fi router is outdated and you need to get a new one. In case updates are available, install them on priority whilst checking your devices for driver updates too.

If you want, you can check out our extended guide on why your Wi-Fi keeps disconnecting to get an idea of what can be more reasons for Wi-Fi disconnection.

Contact Xfinity Customer Service: 1-844-572-2220

How to Solve Xfinity Wi-Fi Disconnection?

Now that we’re aware of the potential causes of Xfinity Wi-Fi disconnection, it’s time to note some remedies that will help your resolve these. Let’s check them out below:

Router rebooting

The first thing you can do is reboot your internet router. It helps resolve the issue in most cases since it allows to transfer of data packets again. Meanwhile, you can also reboot your devices and reconnect them for better performance.

Setting Network to Private

Public Wi-Fi connections are prone to a high amount of users and traffic as well as potential hacks. Therefore, set your network’s settings to private so that only authorized users will be able to connect to it. If it’s required, you can also mask the SSID and IP to prevent others from even trying to connect to it.

Disable Wi-Fi Sense

Wi-Fi Sense is a feature that allows your devices to connect to the most favorable available Wi-Fi. However, it keeps disconnecting and reconnecting to Wi-Fi addresses that it deems favorable, ultimately resulting in a frustrating network experience. Therefore, you can disable Wi-Fi sense and connect to the closest and strongest network connection available.

Router Relocation

Speaking of a closed connection, the greater the distance of your devices from your internet router, the greater will be the interference, resulting in signal and coverage issues. Plus, appliances and physical interferences will also hinder signal spread which will cause disconnection issues. Hence, you should place your internet router ideally so that you get strengthened network access.

Changing Router Bands

Most modern internet routers come with different frequency bands such as 2.4 GHz, 5 GHz, etc. These frequency bands allow the routers to increase speed as well as provide better signal strength and coverage. If you’re experiencing coverage issues and disconnection due to interference, then try changing the frequency bands of your router.

Updating Settings

In addition to the above, you can simply update the firmware of the devices connected to your network. Beginning with installing the updates on your router followed by your devices. This allows for adding additional security patches, removing bugs, and adding additional features, strengthening the overall network.

Using an Extender

You can also use a Wi-Fi extender or Wi-Fi repeater that would amplify the existing internet signals from your internet router. Using a Wi-Fi extender will give better coverage and signal power from your existing gateway. Check out our Xfinity Wi-Fi extender guide to know more about this.

Contact Xfinity Customer Service: 1-844-572-2220

Closing Thoughts

With this, you should be able to resolve the issue of your Xfinity Wi-Fi that keeps disconnecting. In case the issue persists, simply reach out to Xfinity customer service to assist you in this matter.

Frequently Asked Questions

Why My Xfinity Wi-Fi Keeps Disconnecting?

Your Xfinity Wi-Fi can disconnect due to several reasons, some of which are mentioned below:

  • Poor coverage
  • Slow internet speed
  • Too much traffic/ users
  • Too much interference between the router and your devices

How to Resolve Xfinity Wi-Fi Disconnection?

You can resolve your Xfinity Wi-Fi disconnection issue with the following methods:

  • Router rebooting
  • Setting the network to private
  • Disable Wi-Fi Sense
  • Router relocation
  • Changing router bands
  • Updating settings
  • Using an extender

If none of this works, you can always contact Xfinity customer service to assist you in this matter.