You can connect with Verizon customer service human agents by calling at the following numbers.
| Verizon Sales & New Connections |
Number: 1-877-373-1148 Best For: Ordering new Verizon services, understanding pricing or plan options Open Hours: 24/7 |
| Verizon Account & Billing Support |
Number: 1-800-837-4966 Best For: Managing Fios accounts, understanding or paying your bill Open Hours: 8 AM - 7 PM ET (Mon - Fri); 9 AM - 5 PM ET (Sat); Closed Sun |
| Wireless 5G Support |
Number: 1-800-922-0204 Best For: Managing wireless accounts, mobile billing, or device issues Open Hours: 8 AM - 7 PM ET (Mon - Sat); 8 AM - 5 PM ET (Sun) |
| Technical Support (Fiber & 5G) |
Number:
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Here is how you can speak to a Verizon representative and get a real person on Verizon support number without getting lost in the automated menu:
The average wait time is at least a minute before you’re connected. If you’re calling between Saturday and Monday, you might face longer hold times. We suggest contacting customer support any time mid-week or scheduling a callback if needed.
Don’t want to wait? Talk directly to our Verizon specialists for new service, deals, or plan setup at
1-877-373-1148
Before contacting Verizon customer support, here are a few things to keep handy:
Before calling Verizon live agent support, try these basic troubleshooting tips to rule out common internet issues:
You can also browse Verizon resources and support topics to find solutions to common problems, whether related to service, billing or connection.
Chat with Verizon Assistant for instant help 24/7. Choose from the suggested prompts or type your questions to get started.
Sign into your Verizon account from a web browser to access personalized support with the products or services added.
Download the My Verizon app to conveniently pay your bill, manage your account, or chat with live Verizon support.
Join the Verizon Community to ask questions from Verizon experts and share experiences with customers like yourself.
Get in-person help from a Verizon store-specialist. Book technician appointment, explore plan promotions, or upgrade equipment.
Browse through Verizon’s social media for latest updates and tag Verizon support handle for quick assistance.
You can contact Verizon customer service by phone, chat with an agent through their official website, or reach out to them on their social media channels.
You can call Verizon customer service between 8 AM-7 PM from Monday to Saturday and 8 AM-5PM on Sunday.
You can log in to your Verizon app by entering your User ID or 10-digit Verizon mobile number.
You may not be able to reach a real Verizon agent if you’re calling outside the stated support hours or if you’re unable to properly navigate the automated menu. Get human Verizon customer support faster by calling the official support number (1-800-837-4966), pressing #, and then 0 to be transferred to a live customer service representative.
Yes, for Fios customers especially, Verizon live customer support is available 24/7 through both phone (1-800-837-4966) and live chat. You can reach out anytime for help with your equipment, connection, or other technical issues.
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Fios: General: Auto Pay & paper-free billing req’d. $99 setup and other terms may apply. Availability varies. Subject to credit approval. Wired and wireless speeds may vary due to device limits, multiple users, network & other factors. See Verizon.com/yourspeed for more info. Fios 1 Gig: Gigabit network connection to your home. Wired speeds up to 940/880 Mbps with avg. speeds between 750-940 Mbps download / 750-880 Mbps upload. Fios 2 Gig: 2 Gigabit network connection to your home. Average wired download and upload speeds between 1.5 Gbps and 2.3 Gbps. Fios 5 Gig: 5 Gigabit network connection to your home. Average wired download and upload speeds between 4.5 Gbps and 5.3 Gbps.
1No data limits / no data caps: Consumer data usage is subject to the usage restrictions set forth in Verizon's terms of service; visit: https://www.verizon.com/support/customer-agreement/ for more information about 5G Home Internet or Verizon Home Internet Lite or https://www.verizon.com/about/terms-conditions/verizon-customer-agreement for Fios internet.
2Price guarantee: For new and existing home internet customers on an eligible plan. Applies only to the then-current base monthly rate exclusive of any other setup and additional equipment charges, discounts or promotion, plan perk and any other third-party services.
3Whole-Home Wi-Fi: Whole-Home Wi-Fi includes one router and Wi-Fi extender rental. Wi-Fi extender provided during or after installation if recommended after Wi-Fi performance analysis by Fios Tech or upon customer request. Self-install includes one router, and if requested by customer, one extender. Additional Extenders are available to rent or purchase.
4Perk Credit: Availability of each perk is subject to specific terms, and age requirements. Requires one paid perk on eligible Verizon mobile phone line or eligible Fios 5 Gig, Fios 2 Gig, Fios 1 Gig, 5G Home Ultimate or Verizon Home Internet Lite Extra plan. Mobile + Home enrollment req'd for Fios customers. Up to $10/month credit will be applied to your Verizon mobile or Fios internet bill as long as one paid perk remains active on either account. Perk credit canceled if paid perk removed, mobile line or home internet plan canceled, or home internet moved to ineligible plan. Perk promotional offers are not eligible for the perk discount. Credit applied in 1-2 billing cycles.
5Up to $500 ETF bill credit: For new Verizon Home Internet customers who terminated their prior internet service and incurred an early termination fee (ETF) within the last 4 months. Offer is non-transferable and has no cash or refund value. Documentation of the ETF for internet from your prior service provider must be provided w/in 90 days after Verizon Home internet installation/setup and offer will be fulfilled via bill credit, to your Verizon account, in the amount of the ETF up to $500. You remain solely responsible for paying the ETF to your prior service provider. If we or you cancel your Verizon Home Internet service w/in 90 days after installation/setup, the ETF credit will be charged back to your final bill. Other terms apply.
(877) 373-1148
