What to expect from Smithville Customer Service?

Three words that can define Smithville customer service are

Reliable, Responsible, and Proactive!

Once subscribed to Smithville, rest assured that the Smithville team has your back! Give us a call about whatever queries or concerns you may have, and let us guide you through everything!

Smithville is dedicated to offering state-of-the-art internet, TV, phone, and home security services to our beloved Hoosiers! We strive to bring the best customer experience for you!

Smithville Customer Service

Smithville - How to Pay My Bill Online?

Have a look at all the different ways you can use to pay your Smithville bill:

Smithville Pay Online

Pay Online Account Via SmartHub

Check your billing details, make recurring monthly payments, and update account information with SmartHub. Enter your e-mail address and password at the Smithville Customer Account web page: https://smithville.smarthub.coop/Login.html

Smithville Pay Now

Pay Now via SmartHub

Smithville users can pay their bills online without the need for account registration.

You only need to enter your Last Name or Business name along with the Account number to log in via https://smithville.smarthub.coop/PayNow.html

Via Mail

Via Mail

Smithville users can also make their payments through mail at:
Smithville Communications, Inc.
P.O. Box 6455
Indianapolis, IN 46206-6455

Smithville Pay in Person

Pay in Person

You can pay your bill in person by simply visiting our main office located in Ellettsville.

1600 W. Temperance Street
Ellettsville, IN 47429

Do you Need Account Support?

Smithville always makes sure that any occasional service issues are resolved at the earliest, so the Smithville family gets to enjoy uninterrupted services. When it comes to account support, here is all you need to know:

The Mobile App and Web Version of SmartHub

  • 1 You can download the Smithville Mobile App on your Internet-compatible mobile phone or tablet.
  • 2 The Web version is accessible via any web-enabled device.
  • 3 The Web version and Mobile App can be used to view your billing details, check the payment records, update your account information and even report an outage.
  • 4 Monitor your usage with the Mobile App and Web version of SmartHub.
  • 5 With the Web version of SmartHub, you can register your account and activate the notifications for due dates, set up usage markers, and do much more.
Smithville SmartHub

Smithville Service Installation process

  • 1 For former Smithville customers who want to restore their Smithville services, the complete process can take 3 to 5 days.
  • 2 If new infrastructure is required, or the construction is in process, our engineering department will give you an estimated deadline for the entire installation process, based on their updated records.
  • 3 It usually takes 7 to 14 working days for an installation process involving new construction.
  • 4 You can always call 1-844-589-2841 for complete information and assistance. Our staff will make sure that your installation process is as smooth as can be!

Call 1-844-589-2841 now to get in touch with Smithville Customer Service!

How to get in touch with Smithville Customer Service?

What sets Smithville customer service apart from the rest is that it is always willing to go the extra mile for its fellow Hoosiers!

All you have to do is to get in touch with the Smithville customer support team, via live chat, phone, Facebook, Twitter, or the online contact form, to be heard, and let our skilled and friendly professionals take care of everything for you!

Here are the multiple ways you can reach out to Smithville customer service.

Services Details
Smithville Live Chat

Head over to https://www.smithville.com/support/account/, and towards the right bottom of the screen, you will find a Chat icon.

Once you click on it, a live chat window will appear. Enter your First Name, Last Name, Email, and Subject to start the live chat session.

Smithville Facebook Page

Get in touch with the Smithville customer care team via the Smithville Facebook page:

Smithville Twitter Account

Tweet Smithville Customer support and get real-time responses:

Smithville Contact Form

In case you have any queries, you can always send us a direct message by filling out this online form. We will be happy to hear from you!

Looking for Smithville Internet Customer Service?

We want to make sure that all the Smithville internet users get exactly what they expect from their connection. Though the Smithville customer support team is always working hard to make sure that you never have to face any trouble, there can be instances when the internet equipment might not work properly causing your home network to glitch.

In case of such technical issues, do not worry at all. The Smithville customer support team will always come to your rescue! Simply get in touch and we will make sure that you’re online again in no time.

Call Now anytime for real-time support. You can also check out https://www.smithville.com/support/internet/ for quick answers to some of the common Internet-related queries.

Do you Need Help with Smithville Voice?

Smithville focuses on providing the best quality service to its users. Our team is always prepared for any service issues. If your landline is not functioning properly, or you are facing Voice quality issues, just call 1-844-589-2841 for instant assistance.

You can also visit https://www.smithville.com/voice/faqs/ for quick solutions to some of the common Smithville Voice-related queries.

Smithville voice customer service

Frequently Asked Questions

The Smithville Connection Protection plan takes care of any technical concerns or wiring issues related to the connection in your house. It costs only $3.95 per month.
You can find out about the type of internet service available in your area by contacting the Smithville customer support service at 1-844-589-2841 or drop a message at https://www.smithville.com/contact/
The Smithville Office is located in Ellettsville. The address is 1600 W. Temperance Street Ellettsville, IN 47429.
If you have been an existing Smithville customer, and want to restore your service, the process might take 3 to 5 days.
However, if you are requesting a service that requires some new construction, then it can take around 7 to 14 working days.
The SmartHub Mobile App is free of cost.