CenturyLink Customer Service Phone Number

Fixing CenturyLink Internet issues

The CenturyLink home phone and Internet problems can be resolved from CenturyLink’s troubleshooting page. You just have to enter your billing phone number or account number and ZIP code, and press Run Test to correct problems. The page often provides quick solutions and highlights specific issues.

Reset your CenturyLink internet router

Unplugging from the power source is the easiest and fastest way to restart the router, wait at least 15 seconds, and plug it in again. If you have two different devices, look for such links like the wire between the modem and router, while the device is unplugged.

Once the power to the router is restored, wait for it to reset for a few minutes. Your router forms a connection when all lights on the router turn green and are not blinking. Contact Tech support for more troubleshooting options if you notice red or yellow lights blinking.

Manage your monthly CenturyLink internet data usage

CenturyLink imposes an Excessive Use policy requiring consumers to stick to a 1 TB / month data limit. In reality, that is more than the average domestic usage in a month, but you may consume 1 TB of data in one month if you stream HD and 4K videos or when you connect several devices.

There are currently no data overage fees charged by CenturyLink. Although, any person in breach will receive a written warning or an email. Repeat overages can be viewed as a breach of Terms and Conditions of the CenturyLink internet service which can trigger delays to the operation. Consider ways of managing your monthly data use to avoid violation of the CenturyLink overuse policy.

How do you change your CenturyLink Wi-Fi password?

• Make sure the computer is linked to your internet and then open your web browser and type in: http://192.168.0.1.
• Sign into your modem by means of your Admin username and password, mentioned somewhere on the modem.
• Select Wireless Setup, and then 5GHz or 2.4 GHz.
• Select Wireless Security, pick the SSID name, and then select the type of security you would like.
• Click Both for encryption type and then Custom for the key/passphrase. Then you can type the new Wi-Fi password to be customized.
• To keep your modified password, click Apply.

Checking and reporting of CenturyLink service outages

While CenturyLink is proud to provide quality customer care, service outages from time to time are inevitable for any provider.

First, try to fix the issue yourself if the CenturyLink service doesn't work. Resetting the equipment can solve the problem in many cases.

You should search the CenturyLink Social Media account for warnings or new updates on service outages if the original rebooting / troubleshooting fix is not working for you. On the CenturyLink Troubleshooting page, you can input your account details and ZIP code to look for any service outages in your city.

Report any sort of outages including CenturyLink Internet, home phone, or TV in your town by simply calling the CenturyLink customer support at any time of the day.