Xumo Stream Box is a superb streaming device owned by providers including Xfinity and Spectrum. Having a stellar content variety and smart browsing features, Xumo is a class apart. But just like any other device, it may cause issues at times. That’s why we have designed a nifty guide to operate and troubleshoot your personal Xumo box. Let’s dive in!

How to Activate Xumo Stream Box?

If you are an Xfinity user, here’s how you activate the Xumo box:

  • Pair up the TV with the box using the provided HDMI cable and turn on power.
  • Choose the right HDMI port on your TV and follow the on-screen steps to activate Xumo:
    • Choose a language you want to proceed with.
    • Activate voice features.
    • Select your medium of connection.
    • Connect your remote using Bluetooth or TV’s make and model, and account using the 4-digit PIN.
    • Agree to the terms of use and privacy policy on the screen.
    • Once the status is confirmed, confirm the location of your Xumo box.
    • Now set up the time zone and personalize your streaming experience.
  • If you don’t have a TV provider, Xumo Play will act as one for your service.
  • You can also use the included Xumo guide to ensure seamless activation.

The process may slightly differ for other providers like Spectrum or Cox, but you can expect most of the steps to look the same. You can also pair your remote with the Xumo stream box using:

How to Use Xumo Box and Remote

Xumo Stream Box

There’s a lot you can do with a Xumo Stream Box, such as:

  • Create more than 4 profiles
  • Access 300+ free channels to stream on-demand content
  • Rent or buy any show or movie you like
  • Customize your entertainment experience
  • Make a watchlist and record content to view later

Remote

Here’s how you can use the remote to enjoy your Xumo box:

  • Activate both your TV and the Xumo Stream Box
  • Navigate the menu
  • Find shortcuts for different apps included in the box
  • Use Closed Captions and Voice Search features
  • Insert your PIN or buy content

Tips to Troubleshoot Xumo Remote

Pairing

  • Ensure the suggested distance between the box and the remote.
  • Hold the buttons 1 and 3 on your remote for at least 3 seconds or when a green light appears on the remote.
  • Navigate using the remote and if it responds to the commands, things are A-OK!
  • If things still don’t work, try restarting your stream box and repeat the steps.

Navigation

  • If it’s paired and still not navigating, you might have to reset.
  • Hold the Home icon on your remote for 3 seconds.
  • Press the buttons 9, 8, and 4 in this sequence.
  • You will see a red blinking light on the remote, wait until it goes out completely.

Voice Search

  • Ensure a steady internet connection.
  • Speak clearly and with as little background noise as possible.
  • Try resetting the remote if the above two steps don’t work.
  • Go to Xumo settings and sync the remote manually as well.

Things to Remember

  • Firstly, know that you can use any TV remote with a Xumo stream box.
  • For voice commands, the remote must be 1-8 inches away from your face.
  • You don’t need a smart TV for Xumo to work, as the HDMI cable will help
  • Xumo has an IR detector so you need to be at least 10 feet within the signal range.
  • You can use a universal remote for a cable box or satellite receivers.
  • If your remote isn’t responding at all, check the batteries first.

If none of these solutions work for you, you might want to contact customer support and let them resolve the issue.

FAQs

Why is my Xumo remote not working?

There could be various issues including pairing, navigation, and voice commands, holding it back from full utilization. For quick solutions, explore the FAQs or get in touch with the official customer support. 

How to reboot Xumo remote?

As explained above, you can reboot your xumo remote in 3 easy steps:

  • Hold the Home icon on your remote for 3 seconds
  • Press the buttons 9, 8, and 4 in this sequence
  • You will see a red blinking light on the remote, wait until it goes out completely

Why does my Xumo keep freezing?

You could expect to face the following issues leading to a frozen device:

You can resume proper functioning by:

  • Rebooting the router or the box
  • Ensure the latest device updates
  • Get in touch with your ISP or Xumo support if the issue persists