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If you need to have your equipment checked or fixed, then you need to be informed about the cost of the technician and when it is applied. Technically, an Xfinity technician appointment comes under the Service Protection Plan.
The Service Protection Plan covers repairs to Xfinity owned facilities and equipment rented to you by Xfinity for a monthly fee to receive protection against charges for service appointments. These services encompass diagnosis and repair. However, beyond the monthly fee, no additional charges are incurred if the issue originates from Xfinity's end.
This means if the issue is due to customer’s own modem, negligence, inside wiring, or intentionally damaged equipment, a Xfinity technician appointment and service fee of $100 will be charged. Read on to learn more on what is covered in the technician appointments and what isn’t.
Furthermore, there is a new policy for Xfinity technician cost. This new policy states that when you get an appointment for a service issue, you are informed of a $40 service charge for a technician’s visit. This is also communicated to customers when an appointment is made regarding service issues.
However, Xfinity customers from before May of 2018 are in luck as they do not have to pay this service charge. However, the $100 fee mentioned above is valid for all and is applied in the same manner.
Guidelines for Terms & Conditions of Service Protection Plan
The Eligibility for Service Protection Plan
The Service Protection Plan is only available to customers who own Xfinity TV, Xfinity Internet, Or Xfinity Voice services. However, the plan is optional. Xfinity provides support otherwise too and the service charges depend on the issue. Furthermore, if you are already enrolled in the Service Protection Plan, then you are eligible to obtain it. However, if you cancel, it cannot be added back to the account as the service under this plan has been discontinued.
What does Xfinity Service Protection Plan Include?
- To replace and repair defective installed in-home wiring used with the services such as Xfinity TV, Xfinity Internet, and Xfinity Voice Services.
- Identifying a problem between the customer-owned equipment and Xfinity services connection.
- This plan also covers education about Xfinity TV, Xfinity Internet, and Xfinity Voice services.
What does Xfinity Service Protection Plan Not Include?
- The plan does not cover wall fishing of in-home wiring.
- The repair of electrical wiring.
- The repair or replacement of customer equipment.
- Installation of new internet, TV, or telephone jack outlets.
- Repairs are used to deliver non-standard telephone systems such as PBX or video telephone or data services delivered by a non-Xfinity provider.
- The replacement of wiring destroyed by fire, natural disaster, vandalism, the negligence of people, and damage done on purpose.
Wrapping Up
So, this was all about Xfinity technician appointment cost and how you can avail of it. You can head on to Xfinity customer service for more information on the matter if you still have some queries to be resolved.
