AT&T is an unprecedented internet service provider in America, servicing millions of customers across the country. With the renowned AT&T Home Internet, mobile data plans, and phone deals, the premier has got it all!

Now, if you are an AT&T Internet user, you must have received a router/modem with your internet plan. However, over a longer period, or due to any unforeseen technical issue, you might come across any trouble with your device that would leave you wondering how do I get a new router from AT&T now?

You don’t have to worry about any such case. Just read ahead to find out what you need to do next.

How to Get a New Router from AT&T?

To get a new router from AT&T, all you need to do is go to AT&T Equipment Shop online and pick any of the preferred (most compatible) routers for your connection. We recommend you speak to an AT&T customer service agent to inquire about the most compatible model with your service.

Router Replacement

In case you want AT&T to replace your current router, then first you need to get in touch with AT&T customer service. The customer support agent will make sure that the device cannot function properly and qualifies for a replacement.

If your router falls under the warranty period, you are likely to get a replacement for no cost at all.

So, feel free to Contact AT&T at any time if your router or service gets to any obstruction and get immediate help from trained representatives.

Frequently Asked Questions

Does AT&T replace the old router?

Yes, AT&T does replace an old router in case it is malfunctioning or does not support the service anymore. You need to speak to an AT&T representative to determine the status of your router. If you qualify for a replacement, AT&T will send the replacement for self-installation.

How long does it take to get a new router from AT&T?

Once you place an order for a new router, you will receive the shipment within 3 to 5 business days.