Texas Based Customer Service
Grande Communications offers its services in communities all over Texas. Therefore, the customer service is US-based as well, and response time is much shorter than you expect.
Grande Internet and TV Deals within Your Means
Gig Internet
$69.99 /mo*
- Download Speed up to 940 Mbps
- Upload Speed up to 50 Mbps
- Standard Home Wi-Fi
- Internet Security & Support
300 Mbps Internet + Preferred TV
$114.74 /mo*
- Download Speed up to 300 Mbps
- No data caps
- 220+ channels with free HD
- On-Demand videos
600 Mbps Internet + Basic TV + Phone
$84.35 /mo*
- Download Speed up to 600 Mbps
- 40+ channels with free HD
- No Contract
- Unlimited nationwide calling
*24 Month Internet & Phone Pricing. No Contract Required. Equipment Priced Separately. Internet download speeds may vary and are not guaranteed. Prices do not include taxes, franchise fees or other surcharges. Other restrictions may apply.
1
Stream without Buffering, Game without Lagging, and Download without Disconnecting
- Download speeds as high as 1 Gig
- No data caps
- 30-day money-back guarantee
- No contract required
2
Entertainment for the whole Family including Movie Buffs, Binge-Watchers, and Sports Lovers
- Up to 295+ channels with free HD
- On-Demand TV shows
- Grande2Go App
- A diverse channel lineup including Sports, Kids, and Music channels
3
A Phone Service to keep you Connected and Close to your Loved Ones
- Unlimited local and long-distance calling
- 16 calling features
- Enhanced Voicemail
- Outage Protection Service
Grande Communications Services Customer Pledge
Grande Communications is a one-stop-shop for households demanding high-speed internet, cable TV, and home phone in Texas. Grande Communications coverage area includes communities around Austin, San Antonio, Dallas, San Marcos, Waco, Greater Temple, Odessa, and Corpus Christi. Serving more than 1.3 million people across Texas, Grande Communications is the 12th largest residential cable provider in the United States considering its coverage area. Serving 284 zip codes with its broadband, copper, DSL, and fiber internet service Grande Communications always puts its customers first. Here are a few things to prove that.
30-Day Money-Back Guarantee
What is stopping you from subscribing to the Grande Communications internet service? Try once and if not satisfied, cancel the services within 30 days of your installation date. Get a full refund for the first month – no questions asked.
No Contracts
Signing a long-term contract isn’t easy for most of the internet users. Grande Communications does not lock you into a long-term contract and you never have to pay for early termination, unlike other service providers.
2 Hour Service Window
Grande customer service is committed to serving its customers without waiting long. Grande offers 2 hours flexible appointment windows to customers, 7 days a week. Get your problems resolved and your queries answered.
24/7/365 Customer Service
Grande Communications’ ready to serve customer service is available 24 hours a day, 7 days a week. Call the Grande Customer Service Number for any kind of queries.
100% U.S. Based Customer Support
U.S. based customer representatives and technical support team ready to serve you in case of any problems or queries. Call now at Grande Communications customer service number.
Easy to Understand Bill
Unlike other service providers, the Grande Communications bill is easy enough to get through. You’ll know exactly what you are paying for. It’s as simple as that. Every item and surcharge mentioned on the bill will be explained to you.
Grande Internet
Grande Communications service area includes Austin, San Antonio, Dallas, San Marcos, Waco, Greater Temple, Odessa, and Corpus Christi in Texas. Stop whining and start smiling while streaming movies, playing games, and downloading files. Grande Internet will deliver what it takes to keep you connected and hooked to your favorite online activities with its seamless internet connectivity at a whopping speed of up to 1 Gig.
Most of the internet service providers lock you into a long-term contract. Early termination results in high fees that compel you to complete the term even if you’re unsatisfied with the service. Grande offers you a 30-day money-back guarantee and does not lock you into a contract. Unlike other ISPs, Grande internet plans also give you access to unlimited data allowance so you can stop worrying about speed throttle.
Grande Internet Plans and Pricing
| Plan | Price | Download Speed | Data Cap |
|---|---|---|---|
| 50 Mbps Internet | $29.99/mo.* (For 12 months) | 50 Mbps | Unlimited |
| 300 Mbps Internet | $35.99/mo.* (For 24 months) | 300 Mbps | Unlimited |
| 600 Mbps Internet | $49.99/mo.* (For 24 months) | 600 Mbps | Unlimited |
| Gig Internet | $69.99/mo.* (For 24 months) | 940 Mbps | Unlimited |
*No Contract Required. Equipment Priced Separately. Internet download speeds may vary and are not guaranteed. Prices do not include taxes, franchise fees or other surcharges. Other restrictions may apply.
Grande Cable TV
Grande Cable TV offers unlimited entertainment and fun for everyone. Whether it be sports, cartoons, movies, TV shows, or on-demand videos, Grande cable delivers more than you could expect. Experience entertainment like never before with state of the art features including TiVo, streaming TV apps, Premier TV, premium channels like HBO®, Starz®, Showtime®, Grande2Go app, and much more.
Grande Cable TV Plans, Pricing and Features
| Plan | Price | Features |
|---|---|---|
| 300 Mbps Internet + Basic TV | $56.85 per month* | 40+ Local Broadcast and Digital TV channels with free HD |
| 600 Mbps Internet + Preferred TV | $115.86 per month* | 220+ News, Sports, Entertainment, and Kids channels with HD. |
| Gig Internet + Premier TV | $156.85 per month* | 295+ most popular Premium, News, Sports, Entertainment, and Kids channels with HD |
*24 Month Internet & Phone Pricing. No Contract Required. Equipment Priced Separately. Internet download speeds may vary and are not guaranteed. Prices do not include taxes, franchise fees or other surcharges. Other restrictions may apply.
Grande Deals and Bundles
Save more, pay less with Grande deals and bundles. Combine the internet, cable TV, and phone services in your plan and save big without breaking a sweat. No matter, what plan you have subscribed to, you can add any of the services later on to have a bunch of goodies needed by every household.
Grande Deals and Bundles Overview
| Internet | Basic TV | Phone | Price |
|---|---|---|---|
| Up to 300Mbps | 40+ Channel Favorites, Voice Remote, Streaming Apps, and much more. | Unlimited Calling in Puerto Rico, U.S, Mexico & Canada with 16 calling features | As low as $70.35 per month* |
| Up to 600Mbps | 40+ Channel Favorites, Voice Remote, Streaming Apps, and much more. | Unlimited Calling in Puerto Rico, U.S, Mexico & Canada with 16 calling features | As low as $84.35 per month* |
| Up to 940Mbps | 40+ Channel Favorites, Voice Remote, Streaming Apps, and much more. | Unlimited Calling in Puerto Rico, U.S, Mexico & Canada with 16 calling features | As low as $104.35 per month* |
*24 Month Internet & Phone Pricing. No Contract Required. Equipment Priced Separately. Internet download speeds may vary and are not guaranteed. Prices do not include taxes, franchise fees or other surcharges. Other restrictions may apply.
Grande Communications Customer Service
Grande Communications Customer Service
via Online Chat
Grande Communication's customer service can also be reached through online chat. However, this service is not offered around the clock.
Grande Communications
Customer Support via Phone
The phone service and support are accessible round the clock so customers can call Grande Communications customer service number anytime.
Grande Customer Satisfaction
Overall, the majority of customers feel satisfied with Grande Communications' customer support as compared to other service providers.
Grande Communications Customer Service Hours
Grande Communications customer service hours for online chat support are from Mondays to Fridays between 7:00 AM and 10:45 PM. On Saturdays, you can contact the customer support representatives between 8:00 AM and 9:45 PM. While on Sundays, you can contact Grande Communications customer service via online chat from 9 AM to 8:45 PM.
Grande Communications Coverage Texas
- Austin
- San Marcos
- Greater Temple
- Dallas
- Corpus Christi
- San Antonio
- Waco
- Midland/Odessa
* Enter your zip code to check Grande Communications availability.
Grande Communications FAQs
In which locations does Grande Communications offer its services?
Grande Communications service area includes the following locations in Texas:
- Austin
- Corpus Christi
- Dallas
- Midland/Odessa
- San Antonio
- San Marcos
- Greater Temple
- Waco
What payment methods does Grande Bill Pay offer?
Grande Communications bill pay options include:
- Grande Bill Pay through Online Payment
- Grande Bill Pay through MyGrande Mobile App
- Grande Bill Pay through the Automated Phone System
- Grande Bill Pay through Mail
- Grande Bill Pay in Person
What is Grande Communications customer service phone number?
You can call Grande Communications customer service at 1-844-661-1199.
When Do I need Grande Communications Login?
You need Grande Communications login to access different services including:
- MyGrande.net Portal
- Grande Webmail
- Max Go
- TNT
- TBS
- Adult Swim
- Cartoon Network
- CNN
- TruTV
- Espn3.com
- HBO Max
- Grande Phone Manager
How do I cancel my Grande Communications account?
You can call Grande Communications customer service at 1-844-661-1199 to cancel your account.
Does Grande Communications throttle the internet?
Grande does not throttle the internet for its customers.