AT&T offers ease to its customers till the very end of the journey. If you are disconnecting the AT&T service, or are simply upgrading your AT&T Home Internet service, you’ll need to return or exchange your equipment respectively.

So, if you are wondering where do I return my AT&T equipment now, continue reading to find out.

Where to Return Your AT&T Equipment?

You have three ways to return your AT&T equipment. Read ahead to find out more about the available options, and pick the one most feasible for you.

In-Store Equipment Return

You can return your AT&T equipment with a simple visit to the store. Just gather all your undamaged AT&T equipment and bring it to the nearest store. The process will be done within no time!

Mail the Equipment to AT&T

The most preferred method is for you to simply mail your equipment to AT&T. You can use the following mailing services for the return:

  • FedEx Office Pack & Ship
  • The UPS Store

Just take your equipment to your preferred mailing service along with your AT&T account number. You will also receive a tracking ID along with a confirmation receipt.

This will not cost you any penny, and your equipment will be delivered back to AT&T.

AT&T Equipment Returning Kit

If you are assigned an AT&T returning kit, then you need to do the following:

In case of disconnection:

  1. Pack the equipment you are returning.
  2. Attach the prepaid shipping label to the box.

In case of equipment change:

  1. Use the new equipment box to pack up the previous materials.
  2. Remove the previous shipping label, and attach the new one you received.

Next, you can drop off the box at any of the following locations:

  • For Fixed Wireless Internet: Bring it to a FedEx location.
  • For AT&T Internet, or U-Verse TV: Bring it to an authorized UPS drop-off stop.

Important Things to Note

While returning your equipment, keep the following things in check:

  1. Make sure you return your equipment within 21 days to avoid any penalty charges, after service disconnection, or changing date.
  2. The equipment must be undamaged. In case of any damage detect, you will need to pay a fee charged to your closing bill.

Ending Remarks

AT&T ensures the utmost convenience for its customers. So, whether you are disconnecting the service, or just changing the service and upgrading the equipment; the entire returning process is super easy.

In case of any further questions or queries, feel free to reach out to AT&T customer service, or just dial (855) 386-4590 to speak to a customer representative.

Frequently Asked Questions

Can I return my AT&T equipment to a store?

Yes, you can return your AT&T equipment to your nearest AT&T store within your return or change duration. You can also mail the equipment via FedEx or UPS services.

What happens if you don’t return AT&T equipment?

If you do not return the AT&T equipment entirely, the provider will hold back the advance and security payments. The equipment must also be undamaged, or else it will cost you a share of your refund check.