Quantum Fiber Internet Customer Service: Built to Assist You
You deserve more when it comes to your internet. That’s why Quantum Fiber internet customer service gives you what you need, exactly when you need it. Reach out to the dedicated internet customer service and support team to -
- Learn more about the Quantum Fiber plans and pricing in your area
- Troubleshoot your internet connection and upgrade your speed
- Get instant help with your account, WiFi, online security, and more!
Quantum Fiber customer service has your internet needs covered. You can expect to receive prompt, professional assistance from Quantum Fiber Customer Success Team whether you decide to get in touch via phone, live chat, email, or social media.
Quantum Fiber Customer Success Solutions
Quantum Fiber gives you a truly connected customer service experience through its customer care solutions.
Update your Payment Details
Change your payment method and billing information anytime from the Quantum Fiber app or through the website.
Make Appointment Changes
Set up, cancel, or reschedule your service appointments using the app or by calling the Quantum Fiber customer service phone number.
Move Your Quantum Fiber Service
Temporarily pause, transfer, or upgrade your service by contacting the 24/7 live chat support in just a few clicks.
Test your Connection Speed
Easily check the internet speed you’re experiencing using the Quantum Fiber mobile app’s speed test tool.
How to Contact Quantum Fiber Support?
Quantum Fiber Phone Support
Call the Quantum Fiber phone number to speak to a human customer service agent about your service experience or requests.
Quantum Fiber Chat Support
Jump on a live chat with a fully online Quantum Fiber Customer Success Team to get your queries resolved anytime!
Quantum Fiber App: Smart, Secure, and Easy to Use
Enjoy complete control of your internet service with the Quantum Fiber app. Simply download the app on your Android or iOS devices to access your whole online world and connect with customer service right away.
- Track service requests or installation appointments
- Customize your network name, password, or settings
- Manage all the connected devices in your house
- Chat with the Quantum Fiber customer support team
- Stay up-to-date with the latest news and features from Quantum Fiber
Pay Your Quantum Fiber Bill Worry-Free
Quantum Fiber Internet is a prepaid service, which means no credit checks and no more bills to remember! You can set up any of these payment methods to pay your Quantum Fiber bill:
- Apple Pay
- PayPal credit card
- ACH via PayPal
- Mastercard
- Visa
- Discover
How to View Your Bill?
Open the Quantum Fiber app, tap “Account” and then select “Payment information.” There, you will see your payment history going up to the last two years. You can click on any payment date to view the transaction details.
To view your bill on the website, log in to your Quantum Fiber account and click on “My payments.” There, you can get the details under the “View invoice details” button.
How to Pay Your Bill?
Since Quantum Fiber is prepaid and billed electronically, you can set up your monthly subscription by logging into your account from the Quantum Fiber app or the website. After your payment is processed, you will receive an electronic receipt.
Quantum Fiber Equipment and Installation
Congratulations on becoming a part of the Quantum Fiber family! After signing up for the service, choose your installation date and time to start enjoying the speeds you’ve always wanted.
What to Expect
During the time of your scheduled appointment, an expert technician will visit your property to set up your new service. You can track the Quantum Fiber installation process and get status updates in the mobile app.
Things to Remember
The installation process takes about three to four hours and requires the presence of an adult aged at least 18 years. You have the option to lease a compatible Quantum Fiber modem with your service plan.
Switching from CenturyLink to Quantum Fiber
Existing CenturyLink Fiber customers switching to Quantum Fiber get the same reliable and super-fast internet with transparent pricing, unlimited data, prepaid billing, no-contract freedom, and a powerful app with simple functionality.
Here’s how you can seamlessly transfer your CenturyLink account to Quantum Fiber:
- Contact the Quantum Fiber Customer Success Team via phone call or live chat
- Receive the unique link from the representatives to switch your account
- Schedule a free Quantum Fiber installation in case you don’t have compatible equipment
- Get ready to experience game-changing internet speeds!
What are Quantum Fiber Customer Service Hours?
Need help? Quantum Fiber’s got this! Chat with a member of the fully online, dedicated Fiber Customer Success Team around-the-clock in just a few clicks. However, if you need to call, then Quantum Fiber phone lines are open during the following customer service hours:
Monday - Sunday
Monday - Friday 7 a.m. - 11 p.m. CST
How to Check for a Quantum Fiber Outage?
Quantum Fiber puts the “service” back in customer service, ensuring that you get dedicated support at times when your internet goes out completely.
To check if your area is experiencing a network outage:
- Open the Quantum Fiber mobile app on your phone
- Tap the “Dashboard” icon on the bottom left of your screen
- A notification detailing the outage will be displayed at the top of the page along with the estimated time of resolution
Another option is to log in to your web account here and see if your area is experiencing a Quantum Fiber outage or not.
Common Quantum Fiber Customer Queries
Frequently Asked Questions
Is CenturyLink turning into Quantum Fiber?
Is Quantum Fiber a real company?
Is Quantum Fiber faster than CenturyLink?
Do I need a modem for Quantum Fiber?
Which fiber is the best WiFi?
How fast is Quantum Fiber?
Are Quantum Fiber and CenturyLink owned by the same company?
Why is Quantum Fiber Internet better?
On this page:
- 1. Quantum Fiber Internet Customer Service
- 2. Quantum Fiber Customer Success Solutions
- 3. How to Contact Quantum Fiber Support?
- 4. Quantum Fiber App
- 5. Pay Your Quantum Fiber Bill
- 6. Quantum Fiber Equipment and Installation
- 7. Switching from CenturyLink to Quantum Fiber
- 8. Quantum Fiber Customer Service Hours
- 9. How to Check for a Quantum Fiber Outage?
- 10. Common Quantum Fiber Customer Queries
- 11. Frequently Asked Questions