Call For Best Internet, Phone and Cable Deals (833) 719-7728

Why Choose Us? LocalCableDeals can help you find the best Internet & TV provider around you for your needs and budget. How we make money?

Why Choose Us?

LocalCableDeals can help you find the best Internet & TV provider around you for your needs and budget. How we make money?

How to Contact Lumos Fiber Customer Service?

You can get in touch with Lumos Fiber Customer Service via phone by dialing the following numbers for any of these reasons:

To resolve a service issue including:

  • Internet or Wi-Fi support
  • Equipment or Installation requests
  • For billing concerns
  • To inquire about Internet outages
855-465-8667

To request a new service including:

  • Internet, voice, or streaming TV service
  • Internet plan upgrade
  • Lumos voice add-on
  • Lumos streaming TV add-on
(855) 771-3154

You can also email your feedback to Lumos Fiber at the following email addresses:

For Feedback on Fiber Construction fiberconstruction@lumosfiber.com

To Contact the Leadership Team executiveteam@lumosfiber.com

Essential Lumos Fiber Customer Service Numbers

Here are some of the essential Lumos Fiber customer support numbers that you can reach out on:

Functions Phone Number
For Bill Pay and Customer Support 855-465-8667
For Technical Support 855-465-8667
For New Residential Sales 855-771-3154
For Business Sales 833-428-2950

Looking to get more information? Call (833) 719-7728 Now

How to Pay Your Lumos Fiber Bill?

There are two basic ways to pay your Lumos Fiber bill:

  • Online through your Lumos Fiber account. Simply log in to your account and navigate to the Payment Center. Click on view current bill. You can download your bill in PDF and pay online through Doxo with your credit or debit card.
  • At your nearest payment center. Check out the following addresses for your local Lumos Fiber Payment location.
North Carolina Payment Locations
Area Address Service Hours
High Point 111 North Main St
High Point, NC 27260
Open 24/7
Thomasville 25 Salem St
Thomasville, NC 27360
Monday through Friday
9:00 am- 6:00 pm
Randleman 153 South Main St
Randleman, NC 27317
Open 24/7
Virginia Locations
Area Address Service Hours
Waynesboro VA 1 Lumos Plaza,
Waynesboro, VA 22980
Monday – Friday:
9:00 am- 5:00 pm
Daleville VA 1900 Roanoke Road,
Daleville, VA 24083
Monday – Friday:
9:00 am- 5:00 pm
Covington VA 342 North Court Avenue,
Covington, VA 24426
Monday – Friday:
9:00 am- 5:00 pm

Looking to get more information? Call (833) 719-7728 Now

Lumos Fiber Customer Service Pre-Call Checklist

To make your call smooth and convenient, here are a few things to remember before dialing:

  • Your Social Security Number
  • Your preferred Payment Method
  • Your Street Address with the Zip Code
  • E-mail Address and Phone Number to be associated with your Lumos Fiber Account

Frequently Asked Questions

Can I upgrade my Lumos Fiber Internet speed package?  

Yes, you can upgrade your Lumos Fiber internet package anytime by calling at (833) 719-7728. Our support staff will help you upgrade your plan or package over a quick call.

Is Lumos Fiber available in my area?  

You can check if Lumos Fiber is available in your area by entering your zip code in our availability tool.

Can I use my own Wi-Fi equipment with Lumos Fiber internet?  

Yes, you can use your own Wi-Fi equipment if it is compatible with Lumos Fiber Wi-Fi. Your equipment should meet the standard IEEE 802.11ac or IEEE 802.11ax requirements to work. You can also add a Lumos Fiber Mesh Wi-Fi 6 technology to your plan for an added cost.

What to do in case of Lumos Fiber Outage in my area?  

While outages are quite rare, in case you disconnect and are unable to recover service at your home you should report it immediately. You can report an internet outage to Lumos Fiber customer support by calling them or filling out their customer support form on the website.

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