You can get in touch with Lumos Fiber Customer Service via phone by dialing the following numbers for any of these reasons:
You can also email your feedback to Lumos Fiber at the following email addresses:
For Feedback on Fiber Construction fiberconstruction@lumosfiber.com
To Contact the Leadership Team executiveteam@lumosfiber.com
Here are some of the essential Lumos Fiber customer support numbers that you can reach out on:
Functions | Phone Number |
---|---|
For Bill Pay and Customer Support | 855-465-8667 |
For Technical Support | 855-465-8667 |
For New Residential Sales | 855-771-3154 |
For Business Sales | 833-428-2950 |
There are two basic ways to pay your Lumos Fiber bill:
North Carolina Payment Locations | ||
---|---|---|
Area | Address | Service Hours |
High Point |
111 North Main St High Point, NC 27260 |
Open 24/7 |
Thomasville |
25 Salem St Thomasville, NC 27360 |
Monday through Friday 9:00 am- 6:00 pm |
Randleman |
153 South Main St Randleman, NC 27317 |
Open 24/7 |
Virginia Locations | ||
Area | Address | Service Hours |
Waynesboro VA |
1 Lumos Plaza, Waynesboro, VA 22980 |
Monday – Friday: 9:00 am- 5:00 pm |
Daleville VA |
1900 Roanoke Road, Daleville, VA 24083 |
Monday – Friday: 9:00 am- 5:00 pm |
Covington VA |
342 North Court Avenue, Covington, VA 24426 |
Monday – Friday: 9:00 am- 5:00 pm |
To make your call smooth and convenient, here are a few things to remember before dialing:
Yes, you can upgrade your Lumos Fiber internet package anytime by calling at (833) 719-7728. Our support staff will help you upgrade your plan or package over a quick call.
You can check if Lumos Fiber is available in your area by entering your zip code in our availability tool.
Yes, you can use your own Wi-Fi equipment if it is compatible with Lumos Fiber Wi-Fi. Your equipment should meet the standard IEEE 802.11ac or IEEE 802.11ax requirements to work. You can also add a Lumos Fiber Mesh Wi-Fi 6 technology to your plan for an added cost.
While outages are quite rare, in case you disconnect and are unable to recover service at your home you should report it immediately. You can report an internet outage to Lumos Fiber customer support by calling them or filling out their customer support form on the website.
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