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Texas Based Customer Service
We offer our services in communities all over Texas. Our customer service is US-based as well, and response time is much shorter than you expect.
Shop Astound Broadband Deals in Texas
Power 1000
$59.99 /mo
For 12 months. Includes $10 discount w/ ebill & autopay. Equipment priced separately.- Download speeds up to 1200 Mbps
- Internet security & support included
- Best for videoconferencing, multiplayer gaming & more
- No contract required
940 Mbps Internet + Digital Basic TV
$69.07 /mo
For 12 months. Includes $10 discount w/ ebill & autopay. Equipment priced separately.- Download speeds up to 940 Mbps
- Digital Basic TV with 40+ channels
- Best for multiplayer gaming, online chatting & more
- No contract required
600 Mbps Internet + Preferred TV + Phone
$127.19 /mo
For 12 months. Includes $10 discount w/ ebill & autopay. Equipment priced separately.- Download speeds up to 600 Mbps
- Preferred TV with 220+ channels
- Unlimited local & long-distance calling
- No contract required
Internet download speeds may vary and are not guaranteed. Not all services available in all areas.
1
Stream without Buffering, Game without Lagging, and Download without Disconnecting
- Download speeds as high as 1200 Mbps
- No data caps
- 30-day money-back guarantee
- No contract required
2
Entertainment for the whole Family including Movie Buffs, Binge-Watchers, and Sports Lovers
- Up to 245+ channels with free HD
- On-Demand TV shows
- A diverse channel lineup including Sports, Kids, and Music channels
3
A Phone Service to keep you Connected and Close to your Loved Ones
- Unlimited local and long-distance calling
- 16 calling features
- Enhanced Voicemail
- Outage Protection Service
Astound Broadband Services Customer Pledge
Our company is a one-stop-shop for households demanding high-speed internet, cable TV, and home phone in Texas. Our coverage area includes communities around Austin, San Antonio, Houston, Dallas, San Marcos, Waco, Greater Temple, Odessa, and Corpus Christi. Serving more than 1.3 million people across Texas, we are the 12th largest residential cable provider in the United States considering its coverage area. Serving 284 zip codes with broadband, copper, DSL, and fiber internet service, we always put our customers first. Here are a few things to prove that.
30-Day Money-Back Guarantee
What is stopping you from subscribing to the Astound Broadband internet service? Try once and if not satisfied, cancel the services within 30 days of your installation date. Get a full refund for the first month – no questions asked.
No Contracts
Signing a long-term contract isn’t easy for most of the internet users. Astound Broadband does not lock you into a long-term contract and you never have to pay for early termination, unlike other service providers.
2 Hour Service Window
Astound Broadband customer service is committed to serving its customers without waiting long. We offer 2 hours flexible appointment windows to customers, 7 days a week. Get your problems resolved and your queries answered.
24/7/365 Customer Service
We are ready to serve customers 24 hours a day, 7 days a week. Call the Astound Broadband Customer Service Number for any kind of queries.
100% U.S. Based Customer Support
U.S. based customer representatives and technical support team ready to serve you in case of any problems or queries. Call now at Astound Broadband customer support number.
Easy to Understand Bill
Unlike other service providers, the Astound Broadband bill is easy enough to get through. You’ll know exactly what you are paying for. It’s as simple as that. Every item and surcharge mentioned on the bill will be explained to you.
Astound Broadband Internet
Our service area includes Austin, San Antonio, Houston, Dallas, San Marcos, Waco, Greater Temple, Odessa, and Corpus Christi in Texas. Stop whining and start smiling while streaming movies, playing games, and downloading files. Astound Broadband will deliver what it takes to keep you connected and hooked to your favorite online activities with its seamless internet connectivity at a whopping speed of up to 1200 Mbps.
Most of the internet service providers lock you into a long-term contract. Early termination results in high fees that compel you to complete the term even if you’re unsatisfied with the service. Our company offers you a 30-day money-back guarantee and does not lock you into a contract. Unlike other ISPs, our internet plans also give you access to unlimited data allowance so you can stop worrying about speed throttle.
Grande Internet Plans and Pricing
| Plan | Price | Download Speed | Data Cap |
|---|---|---|---|
| Power 600 | $39.99/mo.* (For 12 months) | Up to 600 Mbps | Unlimited |
| Power 940 | $49.99/mo.* (For 12 months) | Up to 940 Mbps | Unlimited |
| Power 1000 | $59.99/mo.* (For 12 months) | Up to 1200 Mbps | Unlimited |
*Includes $10 discount w/ ebill & autopay. Equipment Priced Separately. Internet download speeds may vary and are not guaranteed.
Astound Broadband Cable TV
Our Cable TV offers unlimited entertainment and fun for everyone. Whether it be sports, cartoons, movies, TV shows, or on-demand videos, we deliver more than you could expect. Experience entertainment like never before with state of the art features including TiVo, streaming TV apps, Premier TV, premium channels like HBO®, Starz®, Showtime®, Grande2Go app, and much more.
Cable TV Plans, Pricing and Features
| Plan | Price | Features |
|---|---|---|
| 600 Mbps Internet + Digital Basic TV | $59.07/mo.* (For 12 months) | 40+ Local Broadcast and Digital TV channels with free HD |
| 940 Mbps Internet + Preferred TV | $123.69/mo.* (For 12 months) | 220+ News, Sports, Entertainment, and Kids channels with HD. |
| 1200 Mbps Internet + Premier TV | $165.68/mo.* (For 12 months) | 245+ most popular Premium, News, Sports, Entertainment, and Kids channels with HD |
*Includes $10 discount w/ ebill & autopay. Equipment Priced Separately. Internet download speeds may vary and are not guaranteed.
Astound Broadband Deals and Bundles
Save more, pay less with our deals and bundles. Combine the internet, cable TV, and phone services in your plan and save big without breaking a sweat. No matter what plan you have subscribed to, you can add any of the services later on to have a bunch of goodies needed by every household.
Deals and Bundles Overview
| Internet | Digital Basic TV | Phone | Price |
|---|---|---|---|
| Up to 600Mbps | 40+ Channel Favorites, Voice Remote, Streaming Apps, and much more. | Unlimited Calling in Puerto Rico, U.S, Mexico & Canada with 16 calling features | $59.07/mo* (For 12 months) |
| Up to 940Mbps | 40+ Channel Favorites, Voice Remote, Streaming Apps, and much more. | Unlimited Calling in Puerto Rico, U.S, Mexico & Canada with 16 calling features | $69.07/mo.* (For 12 months) |
| Up to 1200Mbps | 40+ Channel Favorites, Voice Remote, Streaming Apps, and much more. | Unlimited Calling in Puerto Rico, U.S, Mexico & Canada with 16 calling features | $79.07/mo.* (For 12 months) |
*Includes $10 discount w/ ebill & autopay. Equipment Priced Separately. Internet download speeds may vary and are not guaranteed.
Astound Broadband Customer Service
Customer Service
via Online Chat
Our customer service can also be reached through online chat. However, this service is not offered around the clock.
24/7
Customer Support via Phone
The phone service and support are accessible round the clock so customers can call our customer service number anytime.
Higher Customer Satisfaction
Overall, the majority of customers feel satisfied with our customer support as compared to other service providers.
Astound Broadband Customer Service Hours
Our customer service hours for online chat support are from Mondays to Fridays between 7:00 AM and 10:45 PM. On Saturdays, you can contact the customer support representatives between 8:00 AM and 9:45 PM. While on Sundays, you can contact us via online chat from 9 AM to 8:45 PM.
Astound Broadband Coverage Texas
- Austin
- San Marcos
- Greater Temple
- Dallas
- Corpus Christi
- San Antonio
- Waco
- Midland/Odessa
- Houston
* Enter your zip code to check the availability of Astound Broadband powered by Grande in your area.
FAQs
In which locations does Astound Broadband powered by Grande
offer its services?
Astound Broadband powered by Grande service area includes the following locations in Texas:
- Austin
- Corpus Christi
- Dallas
- Midland/Odessa
- San Antonio
- San Marcos
- Greater Temple
- Waco
- Houston
What payment methods does Astound Broadband Bill Pay offer?
Astound Broadband bill pay options include:
- Online Payment
- MyGrande Mobile App
- Automated Phone System
- Pay in Person
What is Astound Broadband customer service phone number?
You can call Astound Broadband customer service at 1-844-661-1199.
When Do I need Astound Broadband Login?
You need Astound Broadband login to access different services including:
- MyGrande.net Portal
- Grande Webmail
- Max Go
- TNT
- TBS
- Adult Swim
- Cartoon Network
- CNN
- TruTV
- Espn3.com
- HBO Max
- Grande Phone Manager
How do I cancel my Astound Broadband account?
You can call our Astound Broadband customer service at 1-844-661-1199 to cancel your account.
Does Astound Broadband throttle the internet?
Astound Broadband does not throttle the internet for its customers.