Xfinity Internet Plans

Enjoy the best of internet services with Xfinity internet plans

  • Get download speed up to 1.2 Gbps
  • Get Premium content without paying anything extra

Starting at


*For 12 months with 1-year term contract. Taxes and equipment not included. Includes $10/mo automatic payments and paperless billing discount.

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Internet issues can occur at any time. But that’s no reason that you should spend the day without the internet. If you’re using Xfinity internet, then you’re in for a treat because we’re listing some of the easiest ways that you can carry out Xfinity troubleshooting to get rid of any internet hassle.

Troubleshooting your Xfinity connection is easy if you know what you’re doing. For that, we’re sharing some easy-to-use methods that will help remove the problem for you. So, without further ado, let’s check them out now:

Why Is My Xfinity Internet Not Working?

Before we dive into fixing your Xfinity internet not working, we need to assess the reason behind this issue. Some of these include:

  • Poor router positioning
  • Outage at the provider’s end
  • Loose or unplugged cables
  • Poor Wi-Fi coverage or signal strength
  • Too much interference

These common issues occur, which in turn result in Xfinity Internet not working.

Contact Xfinity Customer Service: 1-844-572-2220

How to Troubleshoot Xfinity internet?

Now that you know what some of the causes of internet issues are, it’s time to check out how you can troubleshoot them. Following the steps below, you should be able to accomplish Xfinity troubleshooting without any hassle:

Run a Complete Network Test

If you’re using an xFi Gateway, then you need to run a complete network test first. This would make it easier to resolve the issue with your gateway. For this, run the following processes at a time:

  • Reboot your xFi Gateway.
  • Unplug all the wires and reconnect them.
  • Disconnect connected devices and reconnect them.
  • Run a speed test to see if the device is connected to the ISP and is acquiring data.

Use the Xfinity App to Troubleshoot

If the abovementioned methods didn’t seem to work, then you can switch to using Xfinity App to run diagnostics and get things resolved. Here’s how you need to go with it:

  • You’d need to download the Xfinity App first.
  • On the app, head to ‘Connect’ then choose ‘Run Test’. This will run a test on your internet connection to see if it’s connected or not.
  • Next, run down the ‘Internet’ tile, find your modem, and click on ‘Troubleshoot Modem’
  • Again, opt for ‘Restart Device’ to ensure your connection is stably established.

You’ll need to run the abovementioned tests again to see if the connection re-establishes. Otherwise, you’ll need to contact Xfinity customer support for assistance.

Contact Xfinity Customer Service: 1-844-572-2220

Troubleshooting via Website

When you’re not able to fix the Xfinity internet issue with the Xfinity App, it’s time to head to the website to get it fixed. Here’s how to get it done:

  • Log in with your account credentials.
  • Head to the ‘Devices’ page.
  • Find ‘Run Diagnostic Check’. Click on ‘Get Started’
  • The process will scan for issues.
  • If there aren’t any issues found, you can find your device listed in the ‘Internet & Voice’ section. Opt for restart to see if the issue gets resolved.

Troubleshooting Individual Devices

If you’re done troubleshooting your Xfinity connection, then there can be an issue with your devices. You can also troubleshoot them individually to see if the problem resolves or not. Here’s how:

  • Log into your Xfinity app and choose the ‘Connect’ tab.
  • Select the device that you want to troubleshoot.
  • Once chosen, click on ‘Troubleshoot Device’.
  • The prompt will display instructions that you’d need to follow for moving forward.

With this, you should be able to troubleshoot individual devices connected to your Xfinity internet.

Contact Xfinity Customer Service: 1-844-572-2220

Closing Thoughts

Now, Xfinity troubleshooting is easy with the steps that we’ve listed above. Using these you should be able to fix your internet issues and restore your connection. In case the recommendations we’ve offered don’t work, feel free to contact Xfinity support to get further assistance.

Frequently Asked Questions

How to Troubleshoot Xfinity Wi-Fi?

Troubleshooting your Xfinity Wi-Fi connection is easy. You can use different methods to get this done, including:

  • Rebooting your Xfinity gateway
  • Using the Xfinity App to troubleshoot your internet connection
  • Individually running diagnostics on connected devices
  • Using the Xfinity website to troubleshoot your Xfinity Wi-Fi internet

How to Troubleshoot Xfinity Cable Box?

Follow the steps given below to troubleshoot your Xfinity cable box:

  • Using your Xfinity App, log into your account and head to the TV tile
  • Find your device, and then click ‘Troubleshoot’
  • This will present you with two options (regular, and custom). You can choose your preferred option and click on ‘Start Troubleshooting’

How to Troubleshoot Xfinity Remote?

Here are the steps for troubleshooting your Xfinity remote:

  • Press the ‘Setup’ button on your Xfinity remote. The LED on the top of your remote will change from Red to Green
  • Once this does, press 9-8-1 on your remote
  • When you do, the LED on your remote will blink green, indicating that your remote is reset.