Finding something entertaining to watch on the weekend can be a hassle. However, not being able to stream content on your devices is a nightmare. Technical malfunctioning can result in such a problem. However, it’s a part of any service but the provider you’re choosing should be reliable enough to offer competitive solutions for it.

Fortunately, Xfinity offers such solutions for all its services. If you’re using Xfinity Stream on TV, then do not fret about such issues as we’re listing some easy solutions that you can apply to enjoy Xfinity Stream service hassle-free.

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Xfinity Stream Not Working on TV? - Causes and Solutions

There can be multiple reasons for when your Xfinity Stream is not working on your TV. Here are the most notable ones that you can face, along with their solutions:

1. Password Issue

One of the most commonly faced issues is when you’re not able to log into your Xfinity Stream account can be a password issue. In such a case, you can do the following:

  • Ensure that you’re typing the right password.
  • If you’ve forgotten your password, you’ll need to reset it.
    • For resetting your password, you’ll log into your Xfinity account via your Xfinity ID, which can be your email or phone number.
    • From its settings, you can access the option of managing your services where you’ll find settings for the services you’re using i.e. Xfinity Stream.

2. Programs Not Working on the App

There are times when you are watching a program on your Xfinity Stream app. However, now, you’re unable to access it, which can be quite frustrating. This issue can occur due to multiple reasons:

  • You were watching an Xfinity on-demand program.
    • Content providers can restrict viewing options, allowing the content to play only with your Xfinity home network.
  • You were watching a cloud-based DVR recording.
    • Sometimes, the DVR hasn’t completed recording the program for you to access via the cloud from anywhere. Hence, you’ll need to complete the recording first to access the program.
  • You were watching live TV.
    • With Xfinity live TV, you can only watch limited content when you’re not connected to your home network.

3. The User Can’t Connect to the App

There are times when you’re connected to your home network; however, you’re unable to connect to the app. Hence, it limits the content that’s available to you. In such a case:

  • Ensure that you’re properly connected to the Wi-Fi. Sometimes your Xfinity Internet can cause disconnection issues. If you want, you can check our blog on fixes for when Xfinity Wi-Fi keeps disconnecting, to get solutions.
  • Ensure that the device running Xfinity Stream is connected to your Xfinity home internet instead of any other wireless device. This can happen when the home internet isn’t available, and it automatically connects to other Wi-Fi connections.
  • If the above isn’t an issue, restart your device as well as the app. Forget additional Wi-Fi connections and reconnect the device with your Xfinity home internet.

In case the issue persists, you’d need to contact Xfinity customer services to let them know about the fixes you’ve applied. The support agent will check for issues at their end, and deploy fixes accordingly.

4. DVR Recording Won’t Play or Stop

Sometimes, the cloud-based DVR recording won’t play or will suddenly stop when running a program. Here’s what can be done:

  • If you’re using via Xfinity Stream Portal:
    • Clear your browser cache and close your browser for at least 2 minutes.
    • Open the browser and return to the portal.
    • Check the recording again.
  • If you’re using the Xfinity Stream app:
    • Check for the right Wi-Fi connection.
    • Close and relaunch the app and try playing the recording.
    • If the recording doesn’t play, deploy the ‘force quit’ option for closing the app and running the app again after 2 minutes.

In case the above issues don’t work, you’d need to contact customer service so that they can check for the issue at their end.

5. Downloads Won’t Play

In some cases, the downloads won’t play because they’re still downloading. You’d need to connect to a faster Xfinity Internet plan, especially if you’re downloading high-quality content. The other reason is that the downloaded file is corrupted.

This happens when the internet speed is inconsistent and the data packets go missing during the download. Here’s what you can do:

  • Delete the file/ program you’ve downloaded and download it again using a stable and consistent internet connection.
  • Ensure that you’re downloading the program using your Xfinity home internet and it remains connected only to this.

Contact Xfinity Customer Service

Apart from the instances mentioned above, you should contact Xfinity customer service in case:

  • You don’t see your channel lineup.
  • You’re unable to connect to your Xfinity home internet.
  • You can’t find an Xfinity Stream account.
  • You can’t download content via the Stream app.
Call Xfinity Customer Services at 1-844-207-8722

Closing Thoughts

Well, with these fixes, you can now get rid of the problem of not being able to watch Xfinity Stream on your TV at home. Ensure that you’re applying the fixes as mentioned above. In case the issue persists, contact Xfinity customer service for assistance right away.

Frequently Asked Questions

How do I stop Xfinity Stream from buffering?

Buffering is caused by a poor internet connection. If you’re using Xfinity Internet, you can run a speed test to check what speed you’re getting. In addition, you can also reboot your router and place it near your streaming device to get optimal speed.

Can I watch movies on Xfinity Stream offline?

Yes, you can download movies on the Xfinity Stream app and then view them offline.