Cox was once known to be one of the slowest top-tier cable providers in the US. It had serviceability in some of the states but now, it has grown to become one of the largest cable service providers in the US, covering more than 20 million people. Cox services are available across 19 states; Oklahoma, Nevada, and California have the most coverage.
As important as our internet connections are, to be honest, it’s quite frustrating when you get this intrinsic feeling that your internet service provider is selling you short. All of us come across power outages and sluggish download speeds during peak hours. Moreover, the increasingly monopolistic structure of the industry means that most regions are stuck with one or two providers, in case customers decide on switching.
Keeping all these issues under consideration, what makes an ideal internet connection? Honestly, there is no easy answer. The world of broadband is not black and white. It is grey. There are many complications associated with internet connections such as gating, network congestion, and most importantly, the capabilities your network requires to fetch data. Surprisingly, a lot of that is beyond your ISP’s control.
Amidst all of the issues ISPs face, what makes Cox Internet the best internet connection? We did extensive research to legitimize this claim:
In a fair trial, an internet connection should be judged based on these factors:
- Type of Connection
- Internet Speeds
- Data Caps
- Internet Plans
- Customer Service
- Bundling Perks
Given Cox Internet’s presence in the market, we thought it would be a good idea to survey the speeds, customer service, and prices. In the end, we will be pointing you to the current Cox internet plans to help you make up your mind.
The type of connection has a big influence on how fast your internet is. Satellite is notorious for its randomly slow speeds. On the other hand, cable and fiber are faster. The reasoning behind this is sheer physics. Your satellite sends a signal that travels 22,000 miles out to space and back, taking more time to load a webpage or to download large files.
Cox is a cable provider. This means that the last mile of your internet is delivered over coaxial cables. These cables were used for TV originally. Being a cable provider gives Cox an edge over all the DSL and satellite providers because you get to bundle TV service, and it provides you high bandwidth and download speeds.
The coaxial networks are widespread in the US. Therefore, Cox is our ultimate savior as it gets many customers high-speed internet who otherwise would have to resort to slow, more expensive options.
Cox internet plans cover just about any lifestyle, from frequent email exchanges to multi-devices gaming marathons. Cox internet speed’s efficiency is actually good.
Normally, ISPs advertise a download speed on their website for new customers, and customers do not bother to dig deeper whether that is true or not. On this point, we conducted a thorough research and the results were not surprising.
We checked out Federal Communications Commission’s (FCC) actual reports to gather some hard evidence. Cox Internet’s average speed was measured at over 104%. This means that if you have 100 Mbps, you are likely to experience a faster speed than the advertised 100 Mbps.
Data caps are frustrating for us, but the ISPs claim that the ultimate goal of these caps is to provide a better experience for the customers. They call it fair use policy, as excessive use from few users results in slower speeds for the rest of the consumer base.
All Cox Internet plans come with a data limit of 1TB, which is close to unlimited. This data limit is enough to meet the requirements. You’d need to stream 8 hours of your favorite shows in HD while gaming online, regular browsing, and streaming music daily to hit that limit.
Unlike its competitors, Cox’s website does a decent job of explaining all the plans based on the usage of every household. You can sign-up for the most basic package that has 30 Mbps download speed. If you have 3-4 people living in your house or apartment, you can sign-up for the 150 Mbps package known as Cox Internet Preferred 150. The Ultimate and Gigablast packages have download speeds of 300 Mbps and 940 Mbps. All the plans come with a 1TB data limit.
In some areas, Cox offers promotional discounts on these plans and you might even get free equipment or installation.
Giving a consumer an excellent customer service is the moral responsibility of every company, no matter how big or small. Many ISPs tend to shy away from this burden by giving awful customer service to loyal customers and making them question their decision in the first place.
Cox Internet has earned high customer satisfaction over the years as opposed to other ISPs. It has ended up being one of the three companies to score five stars for customer service in J.D Power’s 2018 study. This study rates a service provider on performance, billing, and problem-solving. The company was ranked second in the West and third in the East.
All these results seem to square with online reviews.
Many people believe that Cox Internet Packages are expensive as opposed to some other service providers. We do understand their concern. Cox Internet Prices are $10-$15 extra. However, better coverage and service justifies that entirely.
Moreover, if you subscribe to low-speed plans, they are actually wallet-friendly. The prices are quite the same for high-tier packages as offered by other ISPs.
In addition, the equipment and installation fees are the same as its competitors.
Like other providers, Cox offers TV, phone and home security plans which you can bundle with your current Cox Internet Plan to avail extra discounts. If you pair the internet with television, you can save $5 to $35 per month depending on the package you are signing up for.
For example, Bronze Bundle has all three services, and it does not matter if you are a new customer or an existing one, you get a cable box and installation free of cost.
Plenty of WiFi hotspots
Surprisingly, Cox has more than 500,000 WiFi hotspots nationwide. Instead of draining your mobile data or hunting for rogue networks, you can connect to any of these hotspots in no time!
Cox Internet service offers you a wide variety of plans, generous data limits, and excellent customer service. You get blazing fast and reliable speeds for all your devices. Although the prices are higher for the premium packages, the hike is justified if you get quality and reliability in service.