Xtream enjoys its sweet spot among the top internet providers of the country, and when it comes to providing a reliable high-speed internet connection for every budget, no one compares to it. Unlike other providers who approach you with golden promises that are never kept, Xtream does not let you down. In addition to unrivaled internet speeds and rates, Xtream customers receive several benefits such as 24/7 customer support, a money-back guarantee, and so much more.

It is unlikely that you'll have any connectivity issues with Xtream or that Xtream WiFi will stop working. But, if this happens, don't be too worried. In this blog, we will be guiding you on some quick steps to fix Xtream connection drop. Keep reading to find out.

Steps To Fix Xtream Connection Drop

You must first identify the issue before you can solve it. You can easily troubleshoot Xtream Internet and have your connection back up in no time. Here are some common problems and their DIY solutions:

1. Network Overloading

Network overload can be a problem on either the provider’s end or the user’s end. You can take the Xtream speed test to see whether you are getting the promised speeds or not. If you are not, then you can immediately contact Xtream customer support and inquire about the issue. However, if you are getting the right speed, then it might be a problem at your end, as you might be having several devices connected to the network.

When there are multiple devices streaming content, playing online games, or downloading heavy files, it can cause your internet connection to slow down. It is best to disconnect some devices to see if the connection gets better. If so, then it is high time to re-evaluate your internet usage and choose a plan that fits your requirements the best.

2. WiFi Signal Strength

Your Xtream WiFi’s signal strength will be weak if you are seated far away from the access point of the network, and so, your internet connection will drop. Therefore, it is preferable to move near the router as this will boost signal strength, ensuring robust signals and no interruptions in internet access.

3. Faulty Cables

Although Xtream sets up only the most reliable infrastructure, the internet lines connecting to your house might become defective for any unforeseen cause. Similarly, your internet connection will keep dropping if the cable connecting the router or modem to the computer is damaged. So, you must have the cables replaced, and the problem should be resolved.

4. Restart the Device

Restarting the device acts as a refresher, and it automatically fixes any minor issues. So, we do recommend you restart the device once or twice before you get to the Xtream customer service.

5. Outdated Software or Drivers

If you're having trouble with your Xtream internet and the connection keeps dropping, the network firmware or adapters may be out of date. In this case, check the device manager and update the drivers for your modem or router.

Wrapping Up

If neither of the aforementioned steps to fix Xtream connection drop work for you, then you must get in touch with Xtream customer service. You can call on (855) 386-4094 to directly speak to a customer representative, or you can also opt for any other preferred channel of Xtream customer service to reach out for help regarding a dropping internet connection.

Frequently Asked Questions

Where is the reset button on the Xtream router?

You can find the reset button on the back of the Xtream router.

Is there a cancellation fee for Xtream?

Yes, Xtream does have a cancellation fee. It is an ETF (early termination fee). The fee charges depend on your agreement.

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