CenturyLink Set-up Guide

Gone are the days when you had to call a technician to set-up the internet service for you. Nowadays, internet providers proactively offer self-installation. You can either get the equipment delivered to your home or you can pick it up directly from the store on the day of the order. This is a lot more convenient as self-installation saves you both time and money.

If you have opted for self-installation and looking for ways to set-up the internet, you have come to the right place. This article will explain all the steps to set-up your CenturyLink services.

CenturyLink Modem Set-up

There are two different types of modems you can get with CenturyLink internet:

• Greenwave C4000 (XG and LG)
• All other modems (tower or box)

If you have ordered a new internet service with CenturyLink internet and ordered C4000 or any other tower modem, there are some things you need to understand before completing the self-installation process.

The modem arrives in the mail on the day or before the day your service is scheduled. You can check all the details in the order confirmation details. You will receive the order status and tracking link in the email as well. The line gets activated before 5 p.m. on your start date and expects to receive the notification regarding the service activation. If the service isn’t activated even after setting up the equipment, you can do that by yourself.

Always find a central spot in your house and avoid placing it in the corners or closets to make sure that you get a uniform network strength throughout your home. Look for places that have good air circulation otherwise, excessive heat may cause electrical equipment to perform poorly.

CenturyLink Installation

Just follow the instructions to connect to CenturyLink internet.

What will you receive in the box?

• Modem
• Ethernet cables
• Power cord
• DSL cable (Comes only with C4000LG Model)

Greenwave C4000 set-up guide

Unpack the equipment and get ready to set it up. Before that, we recommend getting the My CenturyLink app on your phone. This application makes your life a lot easy and a great way to manage your services with CenturyLink. You can also access the CenturyLink services through your web browser. Follow these steps to set-up your modem:

Connect the power cord

Take out the power cord from the box. Plug its one end into a wall outlet and the other end on the back of your modem.

Connect the DSL cable

In case you have a C4000LG Modem, you have to plug the DSL cable in the Green DSL port on the back of your modem while the other end in a working phone jack. Other modems don’t have a DSL port.

Connect the Ethernet cable

Plug one end of your Ethernet cable into the Ethernet ports on the CenturyLink modem while the other end to your computer’s Ethernet port. In case, you only want to use the internet through Wi-Fi, there is no need to connect the Ethernet cable. Just use the login information on the bottom of your CenturyLink modem

Check indicator lights

Check the status light on the front of your modem. It changes its color as you move through the installation process. During the initial boot-up, the light turns Solid Blue once it establishes a connection

Conversely, the C4000LG has a status light located near the DSL port. While connecting to the internet, it turns blue and once the connection is established, it turns green.

What if the status light is red?

This means that your internet has not been activated yet. Try waiting until 5 P.m. If it still doesn’t work, there might be a problem with the phone jack. In that case, contact the CenturyLink customer service department.

All other modems (tower or box) set-up guide

If you have a tower or box-style CenturyLink modem, here are the instructions to self-install it:

Connect the power cord

Take out the power cord from the box. Plug its one end into a wall outlet and the other end on the back of your modem.

Connect the DSL cord

Now connect the green DSL cord to a working phone jack and its other end on the back of your tower or box modem.

Plug the Ethernet Cable

Lastly, plug the yellow Ethernet cord that comes with the box to your computer while its other end to the Ethernet port on your modem. In case, you only want to use the internet through Wi-Fi, there is no need to connect the Ethernet cable. Just use the login information on the bottom of your CenturyLink modem.

Activating your CenturyLink Modem

No matter whether you have the C4000 model or the box modem, the activation process is the same. To activate your service, you need to download the CenturyLink mobile app or use the QuickConnect site on your browser. Whatever you use, each of them will guide you to finish the installation of your service.

Option 1: Go to the Install my New Modem section in your My CenturyLink mobile app. Follow the steps to complete the installation and activation.

Option 2: Open your browser and go follow this link. Even if your service isn’t activated, you will still be able to access the site.  Follow the instructions to complete the activation procedure:

• Once you follow the link, it will verify your information automatically.
• Accept the High-Speed internet Subscriber Agreement.
• Wait for a couple of minutes while the modem is configured and connected to CenturyLink Internet.
• You will be given the option to activate the Wi-Fi service. Activate your wireless network if you want to connect multiple devices at once. At this option, you can change your Network ID and password and other wireless settings.
• In the next step, you get to choose what kind of notifications you wish to receive in your email.
• On the next screen, you are allowed to save a record of all the key information you entered.
• You can create a CenturyLink.net account in the same window. Moreover, you will be able to download a free security-suite and your internet will be activated.

FAQs

How do I reboot my equipment?

Unplug your power cord and Ethernet cable from the modem. Leave it for more than 3 minutes and plug the cords back in. Restart the device after 5 minutes to reboot your equipment.

Can I take my CenturyLink equipment with me?

No, if you are moving to a new address, contact CenturyLink customer service and return the equipment.

Can I use my own modem?

Yes, you can use your own modem but it should be compatible with CenturyLink internet services.