Spectrum provides internet access in 44 states with the highest presence in California, Texas, and New York. Charter broadband cable is open to an estimated 102.7 million customers, making it the 2nd biggest U.S. residential cable service provider by coverage area. Spectrum also provides fiber internet access, in addition to cable broadband. Businesses can use their fiber infrastructure in 5,899 zip codes.

Overview of services

Charter Communications has evolved to become one of the top three biggest broadband providers in the US after combining with BHN (Bright House Networks) and TWC (Time Warner Cable) in 2016. Spectrum’s service area includes 102.7 million people and covers 44 states. They have the largest footprint available in California, Texas, New York, and 41 other states, providing service mainly via the Hybrid Fiber-Coaxial network.

One of Spectrum's distinguishing characteristics as opposed to other cable networks is their easy-to-understand tiered pricing scheme, which delivers the same premium throughout, for varying service rates. Spectrum also sells Digital TV and home phone packages.

How to get Spectrum service in your Area?

One way to find the coverage within your area is by calling spectrum customer service and asking their agents to see if your location comes under the spectrum map. If you are out of luck and are far away from the spectrum or Time Warner Cable coverage map, you may try your luck out by requesting them to see if there is any possibility of getting an extension from the nearest serviceability.

Or you may simply visit our website to check spectrum availability by address, all you need is to plug in your zip code and all your questions will be answered quickly. You’ll even find out the Spectrum cell phone (mobile) coverage map promptly!

Post-Merger Billings

Although network improvements and extensions have ultimately strengthened the Charter Spectrum network from a consumer standpoint, some consumers find it difficult to adjust to billing changes from the merger of TWC and BHN. The biggest culprit here is "promotional pricing" or "loyalty prices," a phenomenon similar to both TWC and BHN. Spectrum is working to standardize prices around the board, ensuring subscribers are no longer able to bargain their bill over the phone. It has both positives and negatives, but the benefit is that the billing is easy to grasp, has few additional fees relative to many cable networks, and is fair in all Spectrum service areas.


Spectrum Cable Network

Fiber/Coaxial Cable Network

Charter Spectrum uses the so-called Hybrid Fiber-Coaxial (HFC) network to provide wired cable services. It means that most of the journey of the data to customers’ flows over fiber cables, but shifts to conventional coaxial cables for the short distances within neighborhoods. The size of this coaxial cable differs, but the general result is that download rates are in the range of 50–500 Mbps, with upload speeds of 10–25 Mbps. It is sluggish compared with the 1,000 Mbps "gigabit" benchmark, but it's lightning-fast compared to the average speed of 15 Mbps provided by DSL. This efficiency and affordability combination is what makes cable the most popular way of connecting users to the Internet.

The key drawback of HFC or "cable" networks is the distribution of bandwidth, which is the byproduct of multiple households connecting to a single fiber "node" within the region. Think of it as branches in a tree getting smaller as they grow out — if one branch needs more water, at the cost of other branches, the tree may give more to that branch. It can be seen in effect during the late afternoon and evening hours of "max demand," where most users experience drop in speed due to the heavy streaming rate on services like Netflix.

Customer satisfaction

For the 65,660 consumer feedback for Spectrum, 50.0 percent of the customers reported a positive Charter rating as a service. Charter sits at the top of Netflix users' lists, with a rating of # 5. They are still well-regarded by OTT (Over the Top) streaming users, because they do not use usage-based billing, which ensures that consumers can download as much video content as they want, even though they do not belong to any Charter Telecom TV providers, without running into high penalties for additional data use or throttling.


Low-Income internet access

Low-Income internet access

Spectrum's low rate Internet services are open to fixed-income households who satisfy the qualifying requirements. These conditions demand the applying candidate to be already enrolled in one of the following federal aid programs: — NSLP (National School Lunch Program); reduced or free cost lunch, Supplemental Security Support (<=65 years of age), CEP (The Community Eligibility Provision of the NSLP)

Availability

Spectrum is used primarily in metropolitan and suburban areas, with broad coverage in large metro areas on the east and west coasts such as New York and Los Angeles. Since their integration with TWC and BHN in 2016, their coverage area expanded significantly, and although all older names were discontinued many people still refer to their channel as "TWC" or "BHN" in old non-Spectrum market areas.

It settled to several pro-consumer provisions in their acquisition deal, including the provision to expand wireless spectrum coverage to jump 145,000 additional homes in New York State and to increase the minimum limit to 100 Mbps for all subscribers in the state. As Charter has not been able to meet any of these commitments yet, primarily due to disputes over power pole connectivity, in this situation, the State of New York forced them to contribute considerable funds (around $13 million) allocated on a rolling basis toward any potential missing deadlines toward constructing new customer infrastructure in low-access areas.