One of the best things about CenturyLink internet, besides blazing-fast speeds and no data caps, is its ease of usage. If you’ve decided to cancel your subscription or you got a faulty modem that you want replaced, returns are as easy as purchases. CenturyLink has an easy return process where you can return your modem for free within a stipulated time frame with such convenience.

Here is what the return process looks like.

How to Send Back CenturyLink Modem?

Contact CenturyLink Customer Service

The first step is to contact CenturyLink customer service online via chat or phone at their Toll-Free Number 1-877-373-1148. They will request more information including the end date of your service and direct you to return the modem. Or if it is a faulty modem, they will send you with no additional shipping charges, but you will have to send back the old modem.

Get the Return Label

After you put in the service cancellation request, you can head over to this page, where you can enter your information to get a printing label. The return label is mandatory as it has the tracking information on it. You have the following two options.

  1. Print the label yourself: If you have access to a printer, you can click on print your label and you will receive it via email as a PDF. Then, you can print it and paste it on the shipping box.
  2. Get a QR code: You can also get a QR code and take a screenshot of it to the nearby authorized UPS pickup point. The service representative will print the label for you and paste it on the box.

Shipping Information

After you print the label or get the QR code, you need to make sure of the following things.

  • You must return the modem within 30 days of service cancellation, otherwise you might incur additional charges.
  • You have to pack the modem in a secure and well-padded cushioning along with all the cords and accessories it came with. CenturyLink only accepts their modems. You cannot return a third-party modem to CenturyLink.
  • Remove any previous labels from the box and seal it off with strong tape that is suitable for shipping.
  • Fold the shipping label at the solid line and paste it on the box. If you opted for a QR code, then the UPS service representative will take care of this for you at their pickup location.
  • Drop the box off at any nearby authorized UPS pickup points. You can locate your nearby point here.


This concludes our post on how to send back CenturyLink modem. Please remember to paste the printed mailing label on your box. In case you’re looking to get CenturyLink, or you have any queries about the return process, you can always reach out to CenturyLink customer service.