Have you ever noticed how a fast internet connection just makes everything smooth? Exactly. Lucky for you, if you are an existing CenturyLink internet user, you have multiple options to amp up your online experience. CenturyLink gives you the freedom to upgrade your service at any time and get a faster internet plan. You can get speeds of up to 1Gbps with Fiber Gigabit depending on your location.

How to Get Faster Internet with CenturyLink

Here are a few helpful tips on how you can get faster internet with CenturyLink:

Service Upgrade

The easiest way to get faster internet with CenturyLink is through a service upgrade. Your CenturyLink account will show the maximum speed that you can get using the same line. Alternatively, you can talk to CenturyLink customer service to figure out the best option for you. They’ll also guide you if you need additional equipment. If your existing modem does not support your preferred speed, they will send you one without any shipping charges.

CenturyLink Account through the Website

You can sign in to your CenturyLink account by clicking here . On the home page, you will see the upgrade options under “Internet Plan” section. Alternatively, you can head over to the “Services” section from the navigation bar at the top. It will show all upgrade options for which there is no additional requirement. In case, it cannot be upgraded online, you will see a “chat to upgrade” option where the customer service agent will guide you.

CenturyLink Account through the App

You can also access your CenturyLink account through the mobile app, which is available on the Play Store for Android devices, and the App Store for iOS devices. After you sign in to your account, you will see the current plan and all upgrade options on the home page.

What to Expect While Upgrading

Your order will fall under one of the following three types.

  • Order Change: You do not need additional equipment and your preferred speed is available on the existing line at your location. In this case, your service will be upgraded online and your new speed will take effect by 5 pm on the start date of your new service.
  • Equipment Change: This is where the CenturyLink customer service agent determines that your old modem is not compatible with the new speed. They will send you the new one without any shipping charges which will normally arrive in three to five business days.
  • Equipment Change and a Service Appointment: You may need to schedule a service appointment in case there is a requirement to install some additional components. Your customer service agent will guide you on what to expect from the service appointment.


Upgrading your CenturyLink internet is super easy and you can follow the steps mentioned above to do so. Keep in mind that the internet speed depends on your location and the internet infrastructure. Your customer service agent will assist you in case you have any queries and you can reach them at their Toll-Free Number (TFN): 1-877-373-1148.