Whether it’s an internet-related issue or any query, connecting with customer service should be convenient. If you’re an Xfinity customer and want to know how to chat with Xfinity customer service, then follow the steps given below for a smooth process:

How to Chat with Xfinity Customer Service

Chatting with Xfinity customer service is simple and there are 4 ways to do that, which have all been discussed below:

Do it Online

  • On your browser, go to the Xfinity support page, where you will see a chat box. Post your query in that box and you’ll be directed to a live Xfinity Assistant. Make sure you are logged in to your Xfinity account.
  • Another way to do that is by using the Xfinity My Account app on your smartphone device. Spot the chat bubble icon on the upper right-hand corner of the app on your smartphone. Click on the icon and post your query and you will receive an instant reply.
  • In the Xfinity Home app, click on the More tab to find the Chat with an Agent
  • Also, use the Xfinity Stream app, and go to Settings to find the option for Xfinity Assistant.

Send an SMS

Send your question in an SMS to 266278 on your mobile phone to access Xfinity Assistant.

Use the Xfinity Voice Remote

If you have an Xfinity Voice remote for either Xfinity X1 or Flex, you can try this:

  • Say “Xfinity Assistant” on your voice remote and Xfinity Assistant will appear on your TV screen.
  • You will be presented with multiple buttons to help you solve your queries.
  • If it is regarding your Xfinity bill, say these; “pay my bill”, “view my bill”, or “why is my bill different?”
  • If you need troubleshooting help, you can say on the remote, “Am I in an outage?”, “Why is my internet slow?”, or “Why is my TV not working?”
  • For Xfinity account information, you can say, “What is my Wi-Fi password?” or “When is my appointment?”
  • Or on your TV screen, simply select Xfinity Assistant from the X1 Help Menu in the Tools
Call at (844) 207-8722 For Xfinity Help

Wrapping Up

Doesn’t it seem convenient knowing how to chat with Xfinity customer service now? With these steps, you can easily reach out to Xfinity support by using Xfinity apps on your mobile phone, or the Xfinity voice remote, or if you prefer to call, you can dial the Xfinity customer service number.


Can you contact Xfinity customer service by call?

Yes, you can call (844) 207-8722 to reach out to an Xfinity representative for any issue or query.

How do I talk to a real person at Xfinity?

By contacting Xfinity support via website or number, you can reach out to a real representative that will cater to your needs.