Many of us would only consider changing our Internet Service Provider when we move to a new place. Even then, we try to move the same services with us. I, on the other hand, was just sick and tired of the disruptions in my previous internet connection and its terrible customer service. I made my life easier by calling in the spectrum customer service and asking them a series of questions. You can never be too sure of which provider to opt for – thus, a list of questions is always good to make in mind or on paper.

When comparing internet providers there are many things to keep in mind. Let us go ahead and look at them in turn.

Download/ Upload Speed

First and foremost confirm the download and upload speeds you will receive. These speeds keep fluctuating through the day depending on usage. However, if you are paying for 200 Mbps and receiving only up to 25 Mbps that’s just plain unfair. Therefore, when calling to sign up ask about this upfront and try to get a guarantee if possible.

Customer Service

Yes, high-speed internet is great, but if the internet provider’s customer service is no good then you most definitely will end up pulling your hair out, just like me. Before signing up with an ISP, it is important that you check customer reviews online and the ACSI ranking of the company. AT&T internet has a record of being ranked as the most customer satisfaction, as per the ASCI, for 3 consecutive year till 2019.

The Fine Print

We are all guilty of not reading contracts when we sign up for services online. However, I would really emphasize that you go through the contract before signing up with an ISP. There are several things to look out for, e.g. installation and activation fees, service guarantee, any add-ons, or monthly data limit. Also, ensure the duration that the promotional price is applicable for and what would be the estimated price after that.

Equipment Compatibility

If you have your own modem and router then check with the ISP if it’s compatible with their service. If not then you will need either to rent company equipment or buy a new one.

New Contract

Research is key here. If you have done your research well then you will be in a better position to negotiate with a representative of your chosen ISP. Before signing up, ask about a buy-out offer for customers switching from other providers, bundling options and any other incentives to help you save money.

Always be polite but do not be manipulated into buying something you do not need. If you do not feel comfortable talking to the representative its fine to call back another time and speak to someone else.

When you cancel your current service there will most probably be a notice period. Keeping that in mind choose a date for the new services to be installed accordingly. If you cannot do without the internet for a few days then it would be a good idea to have your new service installed before the old one is terminated.


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