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Looking To Order New Spectrum Services?

Your new Spectrum services are just a call away!

Reach out now and get reliable support in ordering new services based on your unique needs.

Call to Order New Spectrum Services

Essential Spectrum Customer Support Numbers

Found what you’re looking for? Here’s a list of all the essential Spectrum customer support numbers you can dial to get the relevant help, or dial (844) 481-5993 to connect with a representative.

Functions Phone Number
For Spectrum Sales Support (844) 481-5993
Technical Customer Support (833) 949-0036
For Spectrum Enterprise (800) 314-7195
For Moving (888) 692-8635
For Spectrum Mobile (866) 782-2681
For Spectrum TV Plans (844) 760-1302
For Spectrum Internet Plans (888) 507-7838
For Spectrum Mobile Plans (844) 760-1303
For Spectrum Voice (844) 891-0928
For Spectrum Availability (844) 760-1303
For General Inquiry (844) 891-0928

Looking to get more insight? Call (844) 891-0928

Switch Today and Let Spectrum Take Care of Your Existing Contract

Break Free with Spectrum’s Contract Buyout* Offer.

  • Get up to $500 worth of contract buyout
  • Switch to Spectrum’s contract-free services
  • Elevate your Internet and TV experience stress-free!

Ready to Make the Move? Call Now!

Reasons Why Customers Like You Called Spectrum Support

Wondering if your query is worth the call? It sure is. Here are some of the common reasons why customers called Spectrum support recently:

  • “How can I change my Wi-Fi password on my own?”
  • “Why does my Wi-Fi signal keep dropping?”
  • “I have been rebooting my Wi-Fi modem but my Internet is still working too slow..”
  • “I need my Internet billing statement for the last six months for.. ”
  • “I am getting a no sim card notification but my sim is in my phone”
  • “I can’t log in to my Spectrum account to... ”
  • “My Internet is not working since last night...”
  • “I need a new remote control for my TV and I want it delivered at my door step.”
  • “I need help setting up my new Wi-Fi modem.”
  • “I want to change my autopay account number.”
  • “I think my neighbour is using my Wi-Fi and I need to change my password.”

Connect Your Way With Spectrum’s Flexible Contact Options

For Spectrum Sales Support, call this number: (855) 267 6680

Para asistencia de ventas de Spectrum, llame al: (855) 464 4098

For Time Warner Cable (TWC) Sales Assistance, call this number: (855) 267 6775

Para asistencia de ventas de Time Warner Cable (TWC), llame al: (844) 760 1305

For Bright House Network Sales Assistance, call this number: (855) 267 6774

Para asistencia de ventas de Bright House Network, llame al: (855) 267 6670

For Spectrum Business Sales Support, call this number: (855) 267 6768

Para ventas de Spectrum Business, llame al: (855) 267 6672

Spectrum Internet Customer Support

In addition to reliability and wide coverage, you can expect Spectrum Internet customer service to provide prompt and complete assistance with 24/7 availability.

Here’s an overview of what you can expect from it:

Why People Call Spectrum Internet Customer Support
  • • To troubleshoot services
  • • To order a new Spectrum service
  • • To inquire about service outages
Tips for Calling Spectrum Internet Customer Service
  • • Ensure that the issue is not at your end
  • • Keep your Spectrum account details at hand
  • • Keep your social security number handy
What Issues are Resolvable via Spectrum Internet Customer Service Call?
  • • Internet connection issues
  • • Changing your account details
  • • Sorting your Internet bills

Spectrum Cable Customer Support

Spectrum not only delivers top-notch cable TV service, guaranteeing non-stop entertainment but round-the-clock customer support as well.

Here are the key benefits you can expect from Spectrum Cable customer service:

What People Call Spectrum TV Customer Support For
  • • Updating their account information
  • • Inquiring about TV equipment features and prices
  • • Requesting a technician appointment
Tips for Calling Spectrum TV Customer Service
  • • Remain close to your TV equipment to follow troubleshooting steps
  • • Have your account information ready
  • • Call customer support around 1 – 2 pm for a quicker response
What Issues Can be Addressed by Calling Spectrum Cable TV Customer Service
  • • Channel or program access issues
  • • Cable box or equipment problems
  • • Billing inquiries related to cable TV service

Dialing Spectrum Phone Number? Here’s a Pre-Call Checklist

To enhance your experience and save your valuable time, here’s a checklist of information to have in handy before making a call:

  • Your Social Security Number
  • Your preferred Payment Method
  • Your Street Address with the Zip Code
  • An E-mail Address and Phone Number to be associated with your Spectrum Account
  • And of course, something to take notes!

Spectrum’s Most Frequently Asked Questions and Their Answers

What is the coverage area for Spectrum Internet?  

Spectrum Internet is available mostly in urban and suburban areas across 41 states of the United States and is accessible to over 100 million people.

Is Spectrum Internet down in my area?  

You can check if Spectrum Internet is down by calling their customer support number. You can also enable push notifications from the My Spectrum App to stay updated about outages in your area.

Does Spectrum offer any discounts for students or seniors?  

Yes, Spectrum offers low-income Internet assistance to students enrolled in the National School Lunch Program (NSLP), members of the Community Eligibility Provision (CEP) of the NSLP, or elderly above the age of 65 with Supplemental Security Income.

Why does Spectrum charge so much?  

Your Spectrum prices might change after your promotional discount period ends, or if the taxes in your area increase over time.

Common Spectrum Billing Issues and Their Solutions

Where can I pay my Spectrum bill?  

You can pay your Spectrum bill online, through the Spectrum app, by mail, via phone call, or at the nearest Spectrum store. For more details, check out this detailed blog on where to pay your Spectrum bill.

Can I pay my Spectrum bill by phone?  

Yes, you can pay your bill by calling (833) 267-6094 and using Spectrum’s automated service to pay your bill via phone. You can learn more about paying your bill by phone in our detailed blog.

How can I change or update my Spectrum billing address?  

You can update your Spectrum billing address using the My Spectrum app. Simply sign in to your account, go to Settings, and then select the Notifications sub-tab. Under the Billing and Order Notifications option, select Manage. Update your billing address and save changes.

Will Spectrum pay my cancellation fee to switch?  

Yes, Spectrum will pay for your previous provider’s contract price of up to $500* if you choose to switch to Spectrum services.

How Do I Pay My Spectrum Bill?

Paying your Spectrum bill is quick and simple. Here are some of the best ways you can manage your monthly Spectrum bills:

Besides these methods, you can enroll in Spectrum Auto Pay to draft payments automatically, ensuring timely and effortless bill settlement.

Top Support and Troubleshooting Questions and Their Answers

How do I activate my Spectrum modem?  

You can activate your modem by logging in to the My Spectrum app. Once logged in, you will get a notification to set up your equipment. Choose the self-install option, then select the device you want to activate. Simply follow the steps that pop up on your screen to self-install your modem.

How do I activate my Spectrum TV service?  

You can activate your Spectrum TV service using the My Spectrum app or go to spectrum.net/selfinstall. Log in, choose the equipment you want to activate and follow the steps on your mobile screen.

How do I set up Spectrum WiFi service?  

To set up Spectrum in-home WiFi, connect the modem to your cable outlet. Then connect your modem to your Spectrum WiFi router. Finish by activating your modem online at spectrum.net/selfinstall

How do I reboot my Spectrum receiver?  

You can reboot your Spectrum receiver by disconnecting it for 60 seconds and then restarting it. Make sure your cables are connected to the power source securely.

How do I set up Spectrum TV parental controls?  

You can access parental controls by pressing the MENU button on your TV remote control. Go to Settings & Support and choose Parental Control Settings. Here, you will be asked to set up a four-digit Parental Controls PIN. Set up your PIN code and select Save. Next, set up any restrictions you want for your family and save changes.

How do I set up Spectrum Internet parental controls?  

You can get a complete guide on how to set up parental controls on your home Internet in our blog.

How do I program my Spectrum TV remote?  

You can program your Spectrum TV remote by switching on the TV you want to program. Press and hold the Menu + OK buttons together until the Input button blinks twice. Now, press TV Power. The Input button will light up. Aim your remote at your TV and press and hold the UP arrow. This will program your remote for this TV.

My Spectrum Internet service is not working properly. How do I troubleshoot my connection?  

You can troubleshoot your Internet by switching off the router or modem for 60 seconds before turning it on again. You can also try restarting the device on which the internet is connected, or take a speed test.

What's the Best Spectrum Modem for My Home?  

Spectrum Internet customers are required to use authorized modems like TP-Link TC7650, Arris SB6190, and Arris SB8200v3. Details on authorized Spectrum modems: https://www.spectrum.net/support/internet/compliant-modems-charter-network

General Spectrum Questions and Their Answers

What questions should I ask Spectrum when shopping for an Internet provider?  

Before contacting Spectrum Internet customer service for plan inquiries or ordering a new service, evaluate your speed requirements and establish your budget considering the installation fees and other charges.

Does Spectrum have the best customer satisfaction for Internet service?  

Spectrum has highly reliable Internet service with a 7.2/10 customer satisfaction score as per CNET’s ratings.

How do I set up Spectrum WiFi service?  

You can check if you’re eligible to apply for low-income Internet assistance to get Spectrum’s service at a lower price.

Is Spectrum Internet service any good?  

Spectrum has over 100 million satisfied customers across 41 States in the U.S. and is known for its reliable services and efficient customer support.

How do I schedule an installation appointment with Spectrum?  

You can schedule an installation appointment with Spectrum by calling their customer support number.

What Internet speed do I need from Spectrum?  

You can check what internet speed will suit your household requirements by following our speed requirement guide.

What do I do If I'm having problems with my Spectrum service?  

You can call Spectrum customer service to get your service issues fixed as soon as possible.

How do I cancel my Spectrum service?  

You can cancel your Spectrum service by calling Spectrum customer service.

How do I give feedback about my experience to Spectrum?  

You can provide your feedback to Spectrum on call, or leave a review below.

Spectrum Customer Service Reviews

Summary

Avg. Rating:

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Recent Customer Reviews

Satisfied with the customer service... issue resolved quickly

3.5
Mike Jr

My order arrived later than expected.

5.0
Lucy James

The customer support agent was helpful

4.0
Toby

Internet service was restored timely, appreciate the help!

3.5
Lisa Paul

The waiting time for customer support call was very long…

5.0
David Col

My modem was not working and customer support agent helped me get it back on very nicely! Thanks.

4.0
Dan Perry

Good service… would recommend Spectrum to friends and family!

3.5
Samantha Tom

Service was slow, long waiting time... but issue got resolved. Thanks.

5.0
Tyler McGuire

My TV remote wasn’t working but got it fixed quickly!

4.0
Jenny R

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*Charter Communications, Charter Spectrum, Charter Spectrum TV, Charter Spectrum TV Select, Charter Spectrum Internet, Charter Spectrum Internet Ultra & Charter Spectrum Voice, are trademarks or registered trademarks of Charter Communications.

To qualify for the Contract Buyout Program, a customer must order and install a combination of qualifying Video and Internet and / or Voice services; offers not available in all areas. Spectrum’s Mobile Services are not eligible for the buyout program. Offer available to qualifying customers only who have no outstanding obligations to Charter. Payment amount will be determined by the Early Termination Fee on the final bill from the previous provider, not to exceed $500. For Contract Buyout qualifications, go to Spectrum.com/buyout. ©2024 Charter Communications.

*See Offer Details  for terms and conditions.